January 2024 by ShuggyT
Utterly worthlessTheir delivery staff pretend to have attempted delivery all the time so they can go home early.Just had an 'attempted' delivery emailI was in the house, fully awake and less than 10 metres from the front door AND on my phone (we have a ring doorbell with a camera)No attempt was made, and I was conveniently told they had failed delivery less than 10 minutes before the depot closes so now I can't even collect it myself till Monday.
November 2023 by Haiyi Gu
Tried to deliver my parcel twice at 7am. Failed (of course). Then when I want to collect it myself at the point, they were not open. Why is it so hard to deliver a parcel?
October 2023 by Norman Pitkin
I have arranged re-delivery of my item twice & they have not shown up on either day. Tracking details show they will be delivering it last Saturday. Rubbish service these days, expensive & unreliable. Online tracking & help is even worse.
September 2023 by Kim Duke
How hard is it to update your hours on Google, as a massive corporation surely there is the man power, absolute waste of my Sunday morning coming all the way here on the train.
August 2023 by Adot G
Avoid using this delivery office and if you can, find an alternative. Had a constant issue where a 48hr tracked service was held there for over 5 days. Absolutely useless. Use another DO if you can and save the hassle.
July 2023 by Simone thomas
had trainers delivered here specifically because it had opening times that were until late. I arrived to find it is only open between 8-10am which is ridiculous and I now can't collect my goods.
July 2023 by Nick Haseltine
Used to be a convenient place to pick up but now its only open 2 hours every day, in the morning, which basically means anyone who works cannot pick up a parcel. Very very poor service. Going to use independent couriers who can deliver to local pick up points.
July 2023 by Chanelle Mills
I don?t understand. Why are you only open two hours of the day and it?s not even a convenient time it?s 8am - 10am. People have jobs and there?s not even a notice online or by the entrance. I was lucky to find a kind staff member who was driving to inform me.
July 2023 by king Lb
Update your opening hours come down twice now to pick up a parcel both times is closed more than an hour early as to what is stated on your he opening hours. Went to the door and the opening times on the door are also wrong.Opening hours are already ridiculous as it?s for anyone who works a 9-5 and then you show up in accordance to the website and that?s wrong as well. This really needs sorting ASAP.
July 2023 by Aleksandar Bursac
If you are seriously going to be open 2 hrs a day during working hours maybe just close up shop completely and stop wasting people?s time.Also, obviously, someone could do the minimum of updating hours on google.
July 2023 by Louise Martin
Rushed after work to find delivery opening hours have changed again to basically never open - not sure how anyone that works can pick up a parcel.
July 2023 by Bebe Raine
Just like the Forest Hill Post Office, this is the worst.Over 10 years I've used all kinds of royal mail services here, like mail collection, keep safe, redirection, and a PO box, but they don't seem to know much about many of them. Also, something always goes wrong and makes me lose money. The building's makeover gets them one star. Although the access to the place is a squeeze.
June 2023 by E Wade
Waste of time every time because they are NEVER OPEN. Don?t believe the hours, I?ve arrived at 3-4pm on consecutive days when they are supposedly open until 6pm and it is deserted. Miserable.
May 2023 by Juliena S.
Friendly and helpful staff! They have new opening times from August 2022, see photo.
December 2022 by Reg M
Superb 2022 service all year round! all items sent and received in good time! no need for change, keep up the good work!
