July 2023 by Jessica Moscrop
The sale person in this shop racially targeted me for being black. It hurts in this day and age there are unconscious bias out there against a skin colour. I showed interest in a bag which I put over my shoulder, checked how it looked in the mirror a couple of times. Once I decided I wanted it, I kept it over my shoulder while continuing to shop. Although on a couple of occasions I felt tracked in this very small shop by the lady behind that till, I was okay till she come up to me to ask whether the price tag was on the bag. I showed her the price tag which was obvious still clearly visible and I went as far as taking its off my shoulder and putting the bag on the till counter if it gave her greater comfort. With 2 other white shoppers who also had items in the hands I felt targeted and tried to explain how she made me feel as she tried to explain it wasn?t her intent. She then ended abruptly decided that?s it she won?t be selling me the bag and took the bag back to the store room. All this took place in front of my LO. If not for my LO asking for a toy I promised him earlier he could have I would have just left promptly. What a horrible felling that has eaten away at me for the last couple of hours. This should not happening anymore.. please be aware of you personal impact on others. I feel super hurt to the point I had to find time to expel this feeling in words.
June 2023 by G
If I could give a shop a 1 then I would. I went there to refund a dress and they said that the shop does not do refund or exchanges even though on the website it says that you can refund or exchange.The store was dirty and clothes were everywhere. Cashier was on his phone at the till and manager was walking around the shop floor bare foot.
April 2023 by Faye Gregory
Only ever had good experiences when shopping here, lovely, friendly and helpful staff. Managed to find some great things in here and even helped out when they were closed!
December 2022 by Jacqueline Dornellas
If I could give this shop no stars I would, the manager is rude the shop looks nice but everything in it is way overpriced they wanted to charge £19 for a ikea picture frame that would cost less than £6 new when i asked how they justify the price I was told that's the price half the stuff in there is cheaper to buy new .
November 2022 by Bell Bella
Rude staff especially the middle-age lady with long curly hair which I had bad experience: she told me to not try the dress as it seems big to me & turn the back to me to speak with one staff in front of me that ?I thought you should go home you finish your time, why you still serving this customer? which is me, Totally rude & disappointed!And most items were expensive (I bought a maxi floral dress with 2 lost button for a price of £39 same to John Lewis new dress)
November 2022 by Lauren Gardner
I'd love this shop if it was ever open. Not kidding when I say 80% of my efforts to visit have resulted in a U turn home because there's a note on the door saying they're closed that day.
August 2022 by Verity Raphael
Best charity shop ever !!! The window displays are stunning
August 2022 by D Hadji
The people in this shop are nice and I've seen some amazing finds in the window. However, I came in last week to buy a nintendo labo kit for my friends birthday, I was super excited to get this for them!When I asked to look at the condition I expected some things to be missing given it was second hand. I then arrived home to find that the game itself wasn't even in there, for £30 that's a bit ridiculous, it's like me selling a £30 lamp without a plug.I know I should've checked, but I'd just expected the game to be there as a given, it cost me another £10 to find the game itself on eBay, which just sort of defeats the purpose of buying second hand. So, all in all, make sure to triple check things you buy from here.
July 2022 by Priyenka Devkota
Incredibly rude manager - will not be returning. Always find more lovely folk at the Red Cross a few doors down, who have fairer prices and kinder staff by a mile.
March 2022 by Anthony Mathers
Pricing far too high for a charity shop and quality of the items does not match up to this premium. No size tags on half the clothes
February 2022 by Paige Koloko
I love the atmosphere whenever I go I always leave with quality stuff, and the staff are friendly and helpful would definitely recommend people going and visiting won?t be disappointed.
January 2022 by Lisa O'Connor
These complaints about a charity shop are pathetic. I love all the girls in there and lads and I always find gorgeous stuff.
December 2021 by Sailesh Patel
No idea why they put items in the window that aren?t immediately available for sale or reservation. I saw something I wanted but the staff could neither tell me the price or allow me to reserve it, simply suggesting I return in a couple of days by which time it had gone.
September 2021 by Sam Smart
The shop was late opening. There was a hand written note in the window saying they'd be opening a bit late, and then they still didn't open at that time promptly. The staff seemed friendly and helpful. DVDs £2 each which is very steep for a charity shop. Clothes were not as cheap as some other branches of Sue Ryder.
August 2021 by Amy Mori
Staff was rude, seemed annoyed by customers rather than being welcoming. Prices were too high for a charity shop. Was told children were not allowed to play with toys despite my son being well behaved, he was not damaging the toy or being disruptive at all. I think this policy is overly strict and ridiculous. Of course a child will want to have a look at the toys. Did not have a good experience and won't be going back. Horrible customer service.
