December 2023 by James Rothwell
Store has gone downhill lately. Very poor service and zero quality control on what's sold in store. Store Manager Reaz very unhelpful when things go wrong.Better options for DIY in the area
December 2023 by Flavor Island
There is a New young lady working at Checkouts and not only does she have good customer service, she?s always smiling and is very helpful.
December 2023 by Lew Lew
Never overly busy. A good stock and display of items generally. Oran was very helpful! He helped us with some paint advice and mixing. Thank you!
December 2023 by Sasha Farahmand
I visited this place and there was a lady talking on the phone outside ( apparently to another customer which I don?t believe as she was talking about personal stuff) she didn?t let us in due to whatever reason ( bare in mind there were so many other people inside) and when I tried asking for the reason , she rudely Carried on talking on the phone , eventually we got in and once at the till , I mentioned to her that I don?t understand why you didn?t let us in and after exchanging a few words (which I kept it very polite) she said ? YOU DO NOT PAY MY WAGES SO SHUT UP !? so I complained and the manager who was another lady said that she was talking to another client!!!So I raised my complaint to the head office and I was told the area manager is going to get in touch to have a look at the matter but that cal never came !!! Called the head office again and I was promised the same thing again, it has been ages and not one person got in touch to explain why we weren?t allowed in and why on earth this person was so rude towards us !!! Such a person shouldn?t be allowed to work in a place that deals with customers service day in day out !
December 2023 by Shalini Jain
Recently I had interacted with Steven Zissler regarding my kitchen design.He had a very professional attitude. He listened to my requirements and constraints and came up with a nice design. He also advised about pros and cons of different things I was not sure about and responded quickly to all my queries. I definitely recommend the kitchen design service at this store.
November 2023 by BigMugsChannel
Delivery order missing one item. Impossible to resolve the matter later on.Online order collection experience is awfulIn store stock is always lowApp is terrible, constantly crashes
November 2023 by Prakash Madnani
Long queues today. Self checkout was not working and only one person on the manual checkout.
October 2023 by Evren Salih
Despite there being 4 closer B&Q's to my home I drove to this one as the website said this store had 4 of the item I was looking for, and that it didn't need to be click & collect.When I arrived, the section where the item was supposed to be was completely empty. One of the assistants told me that the items are stored away and cannot be pulled out of storage!Another of the assistants said I should've called the store!? Thanks. I appreciate that they at least made some effort to check the storage boxes at the very top of the display.Was a complete waste of my time. B&Q needs to do better.
October 2023 by Bade Trajkovic
Wide range of paints and diy materials.The member of staff was very helpful in helping me find the right paint.
September 2023 by Photis Michael
Visited twice recently. Had an appointment with Steve the kitchen designer, who was very friendly and extremely helpful and knowledgeable. A few days later I used the Tradepoint counter and was served by Sally. She was lovely and always smiling and happy. Both these staff are a real asset to the branch. Unfortunately 2 other members of staff couldn't be bothered to help when i asked,, shame on them, lazy so and so's, they could take a lesf out of Sally or Steve's book and their shift would fly by!.
September 2023 by G. Wilson
Got what I wanted, prices fare ,the one member of staff I asked for help was very helpful dispite being busy herself.
September 2023 by Nico Koci
Very bad service on the check out it was a woman and the young guy very arrogant and it take me nearly 15 minutes for them to approve the items because it was self check out to day 5 pm I don?t recommend no one to go to this store choose another store ???????
September 2023 by Francis Sookraj
Nice B&Q it has all the things you need if you want decorate your house or your garden.
August 2023 by The one Right review
This had to be worst experience ever! Never go to Matt and Tommy! Both are meant to be managers! Went for a door hinge as I have a 1 year daughter! Went for help to Mat or Tommy both useless. Only to find out this guy didn?t even want to hear it or help! After I asked for help and showed him the hinge DON?T HAVE IT! I know it?s my department! Said there are so many different hinge can you kindly recommend me one similar. Said don?t have it I know it?s my department asked for a manager then that same person came. Said don?t want to speak to you call someone else then Tommy came out and said if Matt said we don?t have it we don?t have it. Only then D was walking pass and said let me help you out. Guess what I ended up buying a door hinge and other things! If it wasn?t for D I would have walked out of B&Q without buying anything! Never go to those two guys! Like asking NF( national front) for help! I wonder how many help walked out of there because of those two useless managers in B&Q Friern Barnet brunch. Worst experience in a very very long time!!!
August 2023 by Howard Cohen
Plenty of helpful staff, but some products were not available and then told to go to another shop in the retail park to get them.
