February 2024 by natalie lewis
Absolutely amazing customer service from Peter & Baron, ever so helpful and attentive to customers needs
January 2024 by Martyna Lipinska
Thank you for your excellent service on Friday afternoon. I really was blown away by the high quality of the customer service as well as how fantastic the store is looking since its refurbishment. Peter the manager was outstanding in customer care - better than going through the online process! Will definitely visit again! Best wishes, Camilla
December 2023 by Adriana Dumitrascu
Very kindly staff.....
December 2023 by jason dunson
Service was terrible i was standing around for nearly half an hour and a tall lightskin worker with dreads needs to be put in check his attitude is appalling. However, i found two workers to be helpful, charlotte and melissa, very sweet girls and the correct attitude to have in a work place.
November 2023 by Connor Peters
I knocked over a whole stack of trainers and they didn't make me feel bad about it. Sorry again
November 2023 by Mee L
Worse company what is the point in having a phone line if they NEVER answer?! It?s very poor customer service for such basic support over the phone!! Their delivery charges are a CON even Click & Collect £4.99 when it doesn?t even cost that much to post is actually a joke!!!
October 2023 by Ivan Butorin
Waited by the shoe stand for 25 minutes. Nobody came to help me. I asked shopping assistants a few times, but they only said "in a minute" and then disappeared. I left very disappointed
September 2023 by Silvia Klucarova
Clean and easy to walk around. Helpful, fast and friendly staff.
August 2023 by Charlotte
Well seen as the head office has blocked my email and doesn?t want to comply with the law here is my review. Sorry no option to leave no starsSports directUnit A, Friern Bridge Retail Park, Pegasus Way, Friern Barnet N11 3PW · ~6.1 mi13 July 2023To whom it may concern,Complaint about faulty goodsI bought a 6 t shirts from you on 11/07/2023. I paid £20.I now find the goods have the following fault:The size was as described on package not fit for purpose not satisfactory quality doesn't match the descriptionUnder the Consumer Rights Act 2015, goods you supply must be of satisfactory quality, be fit for purpose and match their description. As there was a problem with the goods when I bought them, I request that you give me a full refund.Please respond within 14 days of receiving this letter.Totally told by the store manager and his team they want to keep my money or want me to spend it in the store even when the store does not have anything I need the right size and I was sold something which was wrongly sized of poor quality. The store they do not comply with the law have 0 customers service skills. Look at all the online reviews not replying to them not hoping to improve customer services or customer relations. How sad is this situation.
August 2023 by Florentina Bosna
I ordered some items online with click and collect from store.I recived email that the latest will be 6.08. I recived email from courier that the order was delivered to the store . After 4 hours i went to the store and asked for my parcel but they said i have to recive email that is ready for collection . He said that next day will be ready, but i didn t recived any email. I m wondering how long does it takes to scan some parcels? This is not acceptable from such a big brand . I went holiday without my items ?Very unprofessional . I dont recomand click and collect from the store , they are not able to do it on time , don t care bcs o notice that time they were like joking and laughing on the shopfloor . Never visit and order with click and collect
July 2023 by Google user
Well seen as the head office has blocked my email and doesn?t want to comply with the law here is my review. Sorry no option to leave no stars\\n\\nSports direct\\n\\nUnit A, Friern Bridge Retail Park, Pegasus Way, Friern Barnet N11 3PW · ~6.1 mi\\n\\n13 July 2023\\n\\nTo whom it may concern,\\n\\nComplaint about faulty goods\\n\\nI bought a 6 t shirts from you on 11/07/2023. I paid £20.\\n\\nI now find the goods have the following fault:\\n\\nThe size was as described on package not fit for purpose not satisfactory quality doesn't match the description\\n\\nUnder the Consumer Rights Act 2015, goods you supply must be of satisfactory quality, be fit for purpose and match their description. As there was a problem with the goods when I bought them, I request that you give me a full refund.\\n\\nPlease respond within 14 days of receiving this letter.\\n\\nTotally told by the store manager and his team they want to keep my money or want me to spend it in the store even when the store does not have anything I need the right size and I was sold something which was wrongly sized of poor quality. The store they do not comply with the law have 0 customers service skills. Look at all the online reviews not replying to them not hoping to improve customer services or customer relations. How sad is this situation.
July 2023 by JonnyP
Wow, just wow. First part of our experience was finding a staff member to help, and show they were partially happy to be there. This is the third time we've been there, within a 2 month period in search of football boots, and still nothing much in stock. And again most boots were on the wrong shelf so just when you get excited about a good price, you're told it was x3 that as was in the wrong place! Not their fault entirely but the lack of bothered manpower meant there was no one who could add a bit of order! Finally we found the perfect boots, good price too, but when the worker eventually returned from trying to find the other boot, he actually said they had lost it!!! No idea why then he put the boot back on the shelf! Still I guess you don't know when Long John Silver might be dropping in for a new footie boot.
July 2023 by aba cussin
Customer service is nil. No wonder they have gone into administration. You hire people to work, not stand around chatting to each other.
July 2023 by A T Domingo
Unfortunately there is not enough staff, so need to wait 20-30 mins just for someone to come and show get you some shoes.
April 2023 by Georgi Popov
The fitting room is only one, its very small with one double hook, nothing on the floor to step on when you take off your shoes, nowhere to put your clothes, nothing to sit on, its just bad.