January 2024 by David Couzens
Very helpful team. Opening times are very convenient.
December 2023 by Marina Palmer
The staff here are all so helpful, patient and polite. And they don't quibble when you return something either. Five stars from a very a happy customer.
December 2023 by Yann Gindre
ordered a TV cable aerial . received a text message on the 12/december telling me the product is available for collection at fulham shop. I drove last night around 18.00 to pick it up and was told that they could not find the product despite the text message. I called this morning to find out what has happened and they offered refund and ability to pick up the product tomorrow to another shop. This is not possible as the scaffolding to go on my roof is going down today. I have been using screwfix for years and was always satisfied with their service but recently it has gone down certainly at the fulham shop. For example yesterday 3 people on counter but 2 were busy on the computer or going through paper while clients were waiting. This is not service.Best
July 2023 by Arbjas Bulku
0 star the stuff is useless, they don know nothing about what they are selling at list the must have a minimum knowledge.
April 2023 by Ollie Plomer-Roberts
Cheap and cheerful. I experienced a very helpful member of staff who went above and beyond. Never had any issues here, only issues that were the fault of Screwfix distribution. When this has occurred, the staff immediately remedied the situation. Impressed.
November 2022 by lukie hughes
Ordered something in even though it stated it was available, turn up the next day to collect only to be told it won?t be there until after 12 even after I asked when it will be In and was told the morning. Always this store!!
September 2022 by Chris Wheeler
Terrible customer service.4 people ahead of me at the ?click & collect? counters - none of which had pre-ordered?.mind you there were 3 c&c counters and only one for ?walk ins?.
September 2022 by Marcus van Malsen
Tracey A is a superstar. Thanks for your speedy assistance.
September 2022 by Ian m
Really nice helpful and friendly staff.
July 2022 by grc builders
No coffee services and waited 4mins before i was tell no coffee a girl replied do you think it is a cafe
March 2022 by Sean Donegan
Atrocious customer service. Having walked for 30 minutes in abysmal weather to the Fulham store with a damaged wardrobe hinge that I was intending to replace, the "assistant" presented a catalogue of their stock, found the page on cabinet hinges and asked me to make a selection from the minuscule drawings printed on it. He told me that he couldn't possibly walk to the store room (immediately behind him) and take 1 of each hinge in order to find a matching part. Isn't this what staff in hardware shops are paid to do? Or does Screwfix pay their staff to just point and shrug their shoulders? To add insult to injury, he suggested I visit the nearby hardware store, which was closed at the time. Why employ useless, lazy staff like these? 'Screwfix'? Their name says all you need to know.
February 2022 by Nicholas Boote
Not impressed. Screwfix would not refund the money for a radiator valve that what returned unused and unopened and with a receipt.
September 2021 by yenyee Chong
I find the Fulham Screwfix great for price and DIY stock. Once I order it online, I can normally pick the items up in 20 mins.
August 2021 by Ronald Wootton
I like Screwfix (am Electrician/Plumber) but purpose of my visit was to return a broken LAP dimmer. Not in stock, will waste 2 hours plus (travel, 2 visits) on this one. Can't charge customer.Sorry from store manager??Come on Screwfix better quality control.
August 2021 by Jay Taylor
I purchased a pair of work boots in screwfix in Putney at a good price. Rory who served me was extremely friendly and helpful . I will be back . Thanks Rory.
