December 2023 by Ali
To Dear SPORT DIRECTI want to share my shopping experience with sports direct Fulham north end road. I brought shoes from there less than a month ago and one shoe became broken. The receipt said there is no date. I used the shoe five to six times. I spent fifty five pounds. I went to store and explained to manager. He started looking at me and he said this kind of shoe I brought should be worn only for an hour or thirty minutes. I dont understand what he is trying to say. He said he can give me a discount five pounds if I buy something. I said to him I not wealthy to spend fifty five pounds on shoes every week. I just wanted his help for a refund because sport direct has twenty eight days return policy.He started laughing and shaking his pockets. He told me look I am poorer then you. I just got coins in my pocket. A manager has to be kind and compassionate towards their customers. His behaviour is not professional and insulting. I asked him again can you help about this he said no. He said my time is important leave the store. I am very disappointed about this and I will never go for shop at sports direct again.Many thanks
December 2023 by Juliet Slade
Ordered a size 5.5 trainers online and a size 4 came in a 5.5 box. Have been in contact with customer service who have not sent out the correct size. What a terrible service all round.
December 2023 by Xande Oliveira
Great shop to buy sports clothes for children and adults. Very good prices.
October 2023 by Dennis Rogers
NASTY staff. Jjust wanted a pair of shorts and couldn?t find my size..seems they would rather doss on their telephones than help me.
October 2023 by Ian Greely
Plenty of staff and they seemed happy to help.Replacing trainers before they replaced themselves.
September 2023 by M
Service was the worst. The girl at the till was super unprofessional like she was acting like she didn't want to serve at all. We were not happy about the service here at all so we straight away went to another store. Even though it's still a same company, the other store was soooo much better. Staffs were so helpful and friendly unlike ones in this store. I will never go to this store again. Thanks
September 2023 by Simone Hinrichsen
I rang them ten times this morning, with no answer. I then made the effort to go to the shop and the staff were uninformed and the stock was extremely low.
August 2023 by Jay Lee
big sports direct for a high streetgood selection
May 2023 by raz clenci
I bought a pair of shoes size 9 and they were smaller than usual. They didn't have the same shoes a larger size, and they refused to give me a refund . I won't be sopping there anymore.
May 2023 by Maria Youssef
The customer service is very poor and racist branch no hello back no thank you and mumble racist comments to customers who are of ethnic minority backgrounds saying they wish all their customers were white middle class than these non white inferiors
April 2023 by Miriam Elghazoini
The customer service is very poor and racist branch no hello back no thank you and mumble racist comments to customers who are of ethnic minority backgrounds saying they wish all their customers were white middle class than these non white inferiors
April 2023 by Omar Gruter
I went to buy socks. I asked question about the cotton content. The salesman was very knowledgeable and helped my to buy what I wanted.
February 2023 by Chiara Vierchowod
1 star as I could not do 0!12:45 purchased and item and specifically asked if I could get a refund if not fitting , make on 1st floor said yes in front of 2 witnesses. Went home and returned after 23 minutes to get the refund . They said they could not do it as they only do credit notes?? if I did not ask about it before paying I would not care but this is pathetic . When I got upset and after further discussion they said is not my right to get a refund but they will do it exceptionally but at that point I had enough I left without the refund as I could not stand the sights or hearing more of that. Ridiculous.
January 2023 by Timothy Sanchez
Would give 0 stars if I could, you can sense hostility from the curb before even going in.A larger black lady works the counter and is extremely miserable and rude.Put your stuff down and you get ?Other side!? despite the counter laid out implying otherwise.Guy at the front also has a face like thunder, believe him to be the manager.I?ll just go on Amazon next time, waste of time.
January 2023 by Zarah Hussain
Great service on footwear by Asian male with beard named Saqib I believe. recommended an insole and explained why. new store looking good too with refurbishment.
