October 2023 by Sami Samile
This customer service is so rude spatially the young lady work there is so idiot no customer service at all I change net work go directly to vodafone opposite that shop then you can see customer service so big difference .
October 2023 by Kate Cheeseman
Trying to get a replacement sim, have found ee shops to be extremely slow and unhelpful to the extreme!
July 2023 by George Carew-Jones
These guys specialise in small plastic cards you put into your phone to make them connect to the internet. Recently these cards have become digital, which has abolished both the physical card and the ability for it to provide any services whatsoever. This results in you paying a monthly charge to receive literally nothing in return - kind of like a charitable donation apart from instead of helping the world you're just making some very rich people even richer. I hear giff-gaff do a much better job
June 2023 by Anne Johnson
What a fabulous ee shop! I usually use the King's Mall in Hammersmith but they have just gone from bad to worse so when my phone was stolen on Saturday I went to my usual ee in the King's Mall and, in a bit of a state. I received no courtesy or kindness at all, I was invisible and the new older manager who should have known better was no better. I had to leave as I had no ID on me but my head was all over the place so I went into the Fulham Bdy branch Sunday morning and, talk about two different worlds. The staff were kind and professional especially Natasha who saved my life. I was there for some time but she smiled throughout putting all the necessary information into my new phone and calmed me down, wonderful! Will use them from now on.
May 2023 by Amina S
Aysha was very patient, helpful and super understanding of my needs and concerns of my contract. She found the best deal for me and I?m a very happy customer! Thank you!!
May 2023 by Anita Weekes
Thank you Aysha. I like my new phone and my son is happy to get his ipad back now I have the new tablet. Thank you for being so helpful. Anita xxx
May 2023 by sahela ayanee
Aysha: today I was being served by Aysha . She is amazing I can?t wait to meet her on Tuesday to discuss my broadband. Thank you Aysha!!! Your star :)
May 2023 by Natasha ?xx_Jams? Majyambere
Honestly amazing service by my name sake Natasha!!!! She?s absolutely amazing and helpful! Funny too. Go support ?
April 2023 by Chahrazad Gherab
Trudy the manger at this store is a real asset to this store and to EE.He assisted me in setting up two new lines plus a broadband and helped me transfer my two old numbers .The whole time I was there I saw him approach every single customer that walked into the store in kind polite manners and made sure they were attended to promptly . I?ve already recommended him to my family and they will be going to see him specifically to transfer their lines too .
April 2023 by P
The stars are purely for the fact the phone works. However waiting to purchase a phone from them took around an hour and three quarters. Which is shocking. Every customer in the shop was furious. Terrible terrible service do not recommend.
December 2022 by shreyaa khemka
Literally the worst customer service ever. Not interested in serving and make you feel like you?re burdening them by asking a question. Just call customer service. That?s what they?ll do anyway.
December 2022 by Sampilahy
I've been welcomed by Bazal,Very professional and helpful.Thank you
November 2022 by william Behan
I attended the Fulham Broadway branch recently to upgarde my phone.During discussions with the EE person I agreed to upgrade my existing samsung phone to a more advanced version of same.Simple so far.During setting up, I asked the EE person did I need a new power supply and cable.Answer from EE person - No the power supplys and cables are compatible with the previous phone...and there is a new cable in the box....I though great and did not bother to open the box to verify this, why would you you would not expect somebody to lie about this simple matter.So, I thought all was clear and away I went.When I got home I unwrapped all...to discover the cable included with the phone was not comaptible with the current power source and in fact the heads where not campatible with any devices I had in my possession...which is a lot.Question.... how do I charge my phone which I needed urgently....so I decided to rush to another EE outlet in White City which was still open at that timeand had to pay a further £20 for a power source / plug socket compatible with this phone.After mentioning where I bought the phone and what had happened...the EE person in White City laughed and said I am not surprised..says a lot for Fulham Broadway.Why do people bother to mislead and Lie...for the sake of a sale I would have done anyway as my account was with EE....I still do not have a way of connecting the cable to my laptop and again this is frustrating as the last lead had a USB head and this one doesn't.Finally, whilst this may sound a small issue the inconvenience caused exceeds the cost of the phone...
November 2022 by Rabinderjeet Singh
Very bad service too much waiting bad service dnt visit dnt buy ee
October 2022 by HERO LONDON
Unfortunately I am a customer of this fraudulent and thieving company which systematically does not respect customer except stealing and robbing them.????
