November 2023 by Don Brennan
Mas and his team are both professional and personable.This was my experience from time of booking the full service appointment in over the phone, drop off and pick up.Recommend highly for a V efficient turnaround.Thank you ??
October 2023 by alex cheshire
Popped in on Sunday, as was concerned about noise from my exhaust, Matt (the manager) assisted with no problem and looked at the car for me on the ramps there and then. Super helpful and reassuring - will be back for sure for anything else I need for the car! Thanks so much Matt and team :-)
October 2023 by Tre Crossfield
Had brakes fitted which were OEM month later still squeaking took car back brakes changed. Kim and her team at this branch are a credit to the company and do a fantastic job 99% of the time right 1st time... the other 1% they rectify without hassle
September 2023 by Laurence Blumberg
Very helpful and efficient team. I called and made an appointment for the next day. I was seen on time and my vehicle dealt with quickly. While I waited, unbooked customers came in and they were helped as quickly as possible. I have been to other Kwik Fits and this unit is excellent. Well done and thank you
September 2023 by Mark Roth
Mas total legend. Extremely helpful and friendly. Went all out for me. With advice an all. Free of charge.Team were very kind and outgoing.100% positive experience.Fire.
September 2023 by Miles Hencoe
It is with a heavy heart that I am writing this review to express my disappointment in the poor level of customer service and dishonest practices experienced at Kwik Fit. As a customer who values transparency and trustworthiness when dealing with automotive services, the service received at this establishment has left a sour taste in my mouth, prompting me to share my unfortunate experience.Regrettably, it was evident from the moment I stepped into Kwik Fit that their focus on providing exceptional customer service was lacking. The staff appeared disinterested and inattentive, seemingly more concerned with rushing through transactions rather than addressing customer concerns. It is disheartening to encounter such indifference when seeking professional assistance with vehicle-related matters, where open communication and genuine care should be a given.What compounded my dissatisfaction was the blatant attempt to push unnecessary parts onto me during my visit. The staff, without thoroughly inspecting my vehicle, proceeded to recommend replacement parts that were entirely unnecessary. Their eagerness to sell rather than genuinely address my vehicle's needs was unsettling and undermined the trust I had placed in their expertise. This level of dishonesty casts a shadow on Kwik Fit's reputation and undermines their credibility.Further exacerbating my dissatisfaction was the audacity of attempting to diagnose vehicular problems without even lifting the bonnet. Diagnostics should rely on thorough inspections, honest communication, and a careful understanding of the specific issue at hand. However, the staff at Kwik Fit appeared more inclined to indulge in guesswork and speculation, which only served to frustrate me further. The lack of professionalism exhibited during this process highlights a significant gap in their commitment to providing quality service.Reflecting on my experience at Kwik Fit, it is evident that their level of customer service and integrity falls far below what one would expect from a reputable establishment. The poor customer service, as well as the staff's inclination towards dishonest practices and inadequate diagnostic methods, have left me disheartened and unwilling to return.It is essential for any automotive service provider to prioritize customer satisfaction, professionalism, and reliability. Regrettably, Kwik Fit failed to meet these fundamental expectations. I sincerely hope that this review serves as constructive feedback for the management, encouraging them to rectify these issues and improve their services for the benefit of future customers.
September 2023 by ChloeJet
Fast. Friendly. KWIK! And Careful. These guys are amazing. I?ve been a regular for a while and every time I rock up, I am seen super quickly, understood well and have my issues fixed with no problems. Thank you especially to Mo and Mas ??
September 2023 by Gareth Griffiths
I had a unique need for my sports car that the Golders Green team solved quickly and professionly. I admit that I was concerned that my vehicle may not recieve the care I generally look for in a repair, but the guys in the work shop were fantastic and the parts were sourced very quickly and the the final result was perfect.
August 2023 by Fineplan Video Services - Richard
What can I say! I have seen good customer service and I have seen very bad customer service. Mo at Kwik Fit in Golders Green gave me the best customer service experience I have EVER experienced. A true gentleman. If you need new tyres or an MOT I strongly urge you to go to this exceptional centre. Kim is also so lovely and helpful.Keep up the good work!!
August 2023 by Arshia ASL
I had a fantastic experience with Muhammad Kan at Kwik Fit! His friendly demeanor and exceptional customer service made my visit enjoyable. He went above and beyond to address my car's needs, explaining everything clearly and ensuring I felt confident in the services provided. I highly recommend Muhammad kan for his professionalism and dedication to providing top-notch service. He truly made my Kwik Fit experience a positive one.
August 2023 by david glossop
I called into Kwik Fit today for my car to be re gassed Air Con. Fortunately I was able to be seen immediately which was a blessing due to my work life. Sadly the vehicle could not be gassed because of an alternative issue. Kim the receptionist was more than helpful and offered to make a future appointment where the underlying problem could be resolved.Whilst I was waiting I saw several customers arriving with different car issues. Kim was calm and was able to explain to them exactly what to expect and approximate times and expenses etc. I would recommend this Garage to anyone who needs there service without hesitationThanks once againDave
July 2023 by Jonathan Goldberg
My wife and me have always found this branch very helpful and yesterday was no exception helping out on a balancing issue with our tyres most promptly and efficiently and they give good advice
July 2023 by Elizabeth McGuirk
I was very impressed by the prompt service I received. My windscreen wiper on driver?s side broke in heavy rain and although a similar one wasn?t in stock (very long wiper) Mas went to the trouble of finding one which was best fit to enable me to drive the long distance I had to undertake.He fitted the wiper efficiently, and all with a professional and friendly manner. Thank you Mas, an excellent experience.
July 2023 by anita barker
What an example of superb customer service from Gerry and Kim at Golders Green Kwik Fit. Just arrived in London from the Midlands with a loud unsettling rattle of unknown origin underneath the car. A metal plate appeared to be loose knocking the exhaust. Kwik Fit resolved the issue in minutes with no charge payable. Thank you so much from a delighted and very relieved customer. ?
July 2023 by Viorel Badea
Mas and Kim were brilliant in getting my car serviced. I don't trust many car services, however, I am absolutely happy with this service and I will definitely be back in the future. Thank you Mas and Kim for assisting me! I really appreciate your hard work and professionalism!
