December 2023 by Paul Daly
Some of the best service in memory from a member of staff with a rainbow lanyard this morning. Thank you for your help!
November 2023 by Daniele Urbani
Despite staff at this Post Office being competent enough (indeed I've never had any issue with the services provided), I can't rate it more than 3 stars.This is due to the following reasons:- Staff manners. I haven't had the experiences others had, so I can't say I found staff to be rude. But that doesn't mean they have the right attitude with clients. Working in a public facing role should come with a kinder way of communicating with customers- A members of staff that has been mentioned several times by other users, is really unprofessional. When I asked her about the application for a passport, she tried to convince me to do the paper application, since it would have been better and easier as it was my first time. Well, that was false. I actually applied online and that was easier, faster and guess what...? Cheaper!
October 2023 by Les Dash
There is an older Indian man who is extremely unpleasant not helpful at all and almost goes out of his way to frustrate you all the time. On this occasion I received a package at the post office (as it was not delivered to my house) and the name was off by one letter. He said my ID did not match the name on the parcel even though I also provided proof of address. He refused to give me the parcel I had to call the sender and speak to someone else at the post office.
October 2023 by Ge Da
Worst post office ever. Staff told me lies about the new law for exchanging EoB bank notes to new ones. He lies about not being able to exchange notes in the post office, only in the banks. Also referred to false deadlines about it. All this happened while the website of EoB clearly states that this can be done at the post office.
October 2023 by Yasemin Mallaun
I was served by Samantha today. She was super friendly and helpful. Thank you for your quick work!
September 2023 by S L
It doesn't open at 9! At 9 some staff arrive to be let in after which you can just stand there waiting till they set up. Don't bother arriving before 9:30 as a customer
September 2023 by Phoenix Blake
I had a really good experience at the post office today, my teller was extra helpful and supportive in resolving a return package I had been trying to send. Parul was courteous, polite, efficient and professional. She explained the reasons for the delay and actually supported me to resolve my issues.
September 2023 by Yo G
Extremely bad.The Indian man gives the worst service I've experienced in my life.
September 2023 by Aleksandra Krimer
I wanted to ask just one question about the driver license documents, and was told I need to queue, the queue was literally to the door and longer, not helpful at all.
August 2023 by Chris Fung
I can honestly say:My experience ( with 2 self serve kiosk not operational),It was a piece of cake!!My service employee was:1) polite.2) professional3) knowledgable4) efficientI brought my scan info and my package to send to ?Amazon? in order to receive a refund.I was very Happy I had taken the time to come here.I don?t believe the low rating.Highly recommendedThank you staff at Golder Greens Post Office!!????????????????
July 2023 by Razvan Perju
The Older lady working behind the counter was behaving in an extreme hostile manner. I enquired about doing an ID Verification, she quickly brushed me off, pushing away my documentations as if they were pieces of rubbish. I was absolutely shocked that the post office would hire such poor mannered individuals, they have no respect for themselves and others. In addition to this, when I asked the lady if she can photocopy the documents she rudely said they don't have photocopiers when I could clearly see it!I then walked off, didn't think much of it and decided to go to the edgware branch. To my surprise the Edgware branch were very helpful and helped me carry out of ID verification. The employees at Golders Green should get some urgent training in how to behave with customers from Edgware.I will never be visiting this branch again even if this was the last on the planet - would rather go to the moon.
July 2023 by Nat
I actually travel to Edgeware to avoid this post office. Some are okay, some are absolutely useless. (especially it's you, Indian man ?, he even told a lie to me...)
May 2023 by sindi shehu
Went there today,most awful service.the old indian women behind the counter was extremely rude however when she tried selling a life insurance package she changed started smiling-who does that unless mentally ill?!!The other indian guy served people out of the queue when they came for travel money as he was on commission on that.Didn?t feel like I was in England..lets put it that way.
May 2023 by Pepe CH
Worst post office ever, the indian man at the counter was so rude, not even trying to answer any questions. And when I was looking for my parcel which has been shown ?delivered to the post office? on the website, that indian man said not this office, he asked me to go to another officd which has been closed. I went back to him and suddenly saw my parcel was just right behind his chair!!! And wasted me an hour for queuing up two times in there!
December 2022 by Faysal Talha
One of the worse post office in the area, always long queue due to shortage of staffs !! Self-service not working since 2020!! Very badly managed and stuff lacks professionalism.
