May 2023 by N965OS
The service in this store is the slowest and one of the staff (Ellie) is one of the rudest person I have come across in any Costa, My friend went in to the toilet which happened to be out of order, when I told her he just went for tissue the blantent eye roll I got and then started ranting in her language about me which I happen to understand, she needs a course in customer service.
May 2023 by Voyage782524
Amazing service I believe the barista was called Elie she was very helpful and helped us when we had trouble with our card. She is an asset to the team and it was lovely to receive some friendly service after a long day
March 2023 by Tigeriffic69
I came across this in the 02 arena, and fancied something to eat and a drink before a concert. Plenty of seating, but none available I had to sit with some other customers. Friendly staff, food average like most costa's. Hot chocolate was nice. Close to the entrance I needed at the arena.
January 2023 by 835arons
Staff didn't understand English and got order completely wrong, gave coffee instead of hot chocolate and forgot the treat completely. Very poor service received.
September 2022 by marinapW5914WB
This is my regular Costa by the Cutty Sark Greenwich I love the staff so friendly and helpful my fave is Flat white coffee single shot with Oat milk?
July 2022 by manish temani
Just outside O2 Arena, and next to north greenwich station. A very big Costa outlet it is with lods of seating outside and inside.\\n\\nBeing next to O2, this place is normally very crowded and sometimes with long queues, so not a great place for quick grab and eat.
July 2022 by Claire C.
The place is lovely, menu is good. But i sadly had a very bad experience with one staff member. After ordering with a lovely woman, i've been harrassed by a man possibly drunk who was preparing my order.\\\"Did you order ?\\\" Me : \\\"yes, i did\\\" him, insisting \\\"Are your sure ?\\\" \\\"Shame you didn't order with me\\\" etc... , then he pretends to gave me my sandwich but took it back twice while laughing. So creepy and unprofessionnal... i wasn't smiling at all in front of his behaviour but he didn't seems aware at all about how creepy he was try to obviously flirt with a customer.
July 2022 by Valeriya Bogdasheva
Fast service. My drink was ready before I finished a transaction. Special thanks to Olena, who was very friendly and helpful. Outstanding customer service
May 2022 by The Böhmis
The cafe is a bit hidden at the O2 Arena, we liked the cake and the coffee. The service was quick and friendly.
May 2022 by P. G.
Just outside o2 outlet and close to North Greenwich station, have nice seating both outside and inside, fine for a quick coffee break
May 2022 by BlakeButler XD
I work at the o2 getting a latte from costa I usually go Starbucks because every time I go into costa I have a bad experience with the staff they?re rude and disrespectful for no reason I come in with manners my please and thank you with a big smile on my face to pay for a coffee and came out with my whole day ruined. There is a gentleman and a women with red/purple brown hair and they?re very rude customers. Need staff trainer or ?how to interact with other human beings? forget any kind of ?customer service? as that is non existent. If they?re aim was to send me to one of the other 3 coffee shops in the o2 they have succeeded brilliantly.
December 2021 by Hurkan Kilitkaya
There is no focus on the customer whatsoever. The staff/Batistas talk amongst themselves and are too busy bantering with each other to listen to what the customer wants. The first time I went there, I wanted a drink that was a little extra hot. But the barista rushed it and didn't even make it the way I wanted...Luke warm. The second time I just wanted a normal latte and the milk was so hot and it burnt my mouth. Poor service. Something needs to be done!
December 2021 by LUCILA SAMPAOLI
I loved the coffee in such a large sized cup. Food was ok, regular. Unfortunately, the attention of staff was not good. I suggest this factor is improved.
November 2021 by Secret Skull
New soup ( lentil and tomato) great idea! was not the hottest but overall good service
November 2021 by cristoste
1st I don't think is her name, I come here many times, and I think she have another name. This lady shouldn't ever be serving at costa, I a frequent customer and she is always in a bad mood, very rude. Hope she can find another way to live. Coffee was so hot, croissant old. And she didn't want to exchange.
