March 2024 by Jill Davies
Rude, incompetent and unhelpful staff. My daughter has a serious chronic condition which means she has to have vitamin b12 injections twice a week, often administered by myself if there no nurses available at the doctor's. Instead of giving her the box of 5, the staff member took out one single vial and wrapped it in tissue, charged for the full prescription of 5 and then refused to give her the needles needed - how else am I supposed to administer an intramuscular injection? We have now switched to Rose Pharmacy where the staff are friendly, knowledgeable and helpful.
February 2024 by Tom McKenna
Duncan's is my local pharmacy and I wish there were other pharmacies more local that could actually give a professional service. I have been going there now for almost 10 years now to pick up my diabetic medication and every time I go I am left with a sour taste in my mouth. Not only is the service incredibly slow (despite their being 5-6 staff members at one time) but the customer service is atrocious. I think they are trained to be rude to customers, the two ladies who work on the main till are very grumpy and rude to customers and several of the pharmacists clearly don't know how to talk to customers in a professional manner (calling out customers on personal issues that they have no right to comment on). I myself go into an argument with a pharmacist as I was waiting over 20 minutes for my prescription and complained and her attitude was to blame me and not take any accountability for her staffs slow service. I'd avoid this pharmacy like the plague (unfortunately I don't have a choice) as the staff are unfriendly, slow and rude! 0 out of 5 stars.
February 2024 by Olly
Didn't bother opening on time.
January 2024 by Kate
Duncan?s is excellent - I have found the whole staff to be so helpful with various requests. They have assisted with general day-to-day queries knowledgeably, and were also incredibly efficient dealing with an emergency for a family member. Marvellous service and a pleasure to deal with.
January 2024 by ???
Staff has terrible service and gave me wrong advice for prescription. They should learn more knowledge from nhs website.
January 2024 by Becca Cook
I went to Duncans Pharmacy to get vaccines for travel abroad. Spike, the pharmacist did a great job of checking what immunisations were recommended, and my past vaccine history. Arranging the injections was very straightforward, and I was meet with friendliness and professionalism. Thank you for your help.
July 2023 by Timi Imegwu
With Dr Patel or ms Busola, be rest assured to have a welcoming and warming experience. But please by all means restrain your little fireballs (toddlers) when you go into Duncan?s, as there is this rude European woman over the counter, who will come at you with insensitive remarks and give you a full dressing down even whilst still serving others. Avoid her without a doubt!
July 2023 by Matthew Wilson
Doesn?t open at 9am. The first member of staff arrived at 9:26am to unlock the door. Then after that the remaining staff gradually decided to turn up.
March 2023 by Ambra Lawrence
Have been going and using for years. Dr Patel, the owner, is patient and gives honest advice. the staff are all generally very helpful and advise on what is better value or needed. The prescriptions tend to arrive quickly here too and it?s pretty efficient overall. also right close by to the station and the centre of Greenwich so easily accessible.
February 2023 by Puspa Phago
Very rude lady. If she is not happy with her job just find another job. She made my whole day mood off. I will never go there . All of them are very helpful but only one black lady with glasses is so rude.
January 2023 by crea crea
Great pharmacy with friendly, knowledgeable staff. Whenever I go in there with a complaint, they are quick to point me towards the right medication and help me differentiate between the various options for my complaint. Staff always have a smile on their face.
January 2023 by R Magar
Very bad customer service. Went to pick up medicine around 6pm and they couldn?t find it. Then they ask for the text confirmation for picking up the medicine which i got ready to show them then they ignore me for 5 mins. Finally after 10 mins they get it ready. Tried to ask them why was the medicine not ready when i already got the text also called them in the afternoon to double confirm it was ready and they said it was but now have to wait there for 10 mins. No apology or any answer after i asked the question and just asking to me to pay up. Again asked them cause this is the second time it happened and all they said was we will take a note which they said last time as well rubbish.
January 2023 by Venice & Frank McGrath
There's a very rude lady there, the one with braided hair who often stands behind the pharmacy counter. Really rude and she made me feel uncomfortable every time. Some other staff are not familar with products and couldn't help much with my questions
October 2022 by Aless Belar
You can hear them making comments on customers' prescriptions, totally unprofessional
October 2022 by Deborah Carr
The whole team are very helpful highly recommended.
