March 2024 by Saeed Darjazini
The foods quality ware
March 2024 by Ian Cox
Order by app is pointless because you still need to order at he counter for customization. GBK is confused about whether it is a restaurant or fast food like nandos. It is currently neither. It has none of the convenience of fast food or the service of a restaurant. We waited ages for the food and even the drinks took ages. When the food did come the taxi driver burger was missing it's onion ring. Apparently they don't have any. So why are they selling them? The medium burgers were on the very well done side of well done. The sweet potatoes fries were basically burnt.The table next to us had all sorts of issues and ended up leaving and demanding money back. It's no wonder GBK is being smashed out of the park by other chains. Somewhere along the line they have lost their way.It wasn't even a busy time.
March 2024 by Jesica Santana
We ordered chicken tender, american cheese bacon and the mighty. The chicken was shocking, dry and hard (literally 3 pieces)The burgers were dry and salty, overcooked, definitely not the best quality of food. Size was disappointing, and the service totally absent.
March 2024 by Christian Patrick Mentzing
Used to be a big fan of GBK back in the day but truth is it?s been on a downward spiral for a while now and it shows?atmosphere dead?service staff doesn?t seem to be motivated?food took a long time ?chicken tenders subpar?chewy..3 tenders as a portion?asked for the burger medium well it was cooked dry?.sadly won?t be going back?what was once a reference for burgers no longer is?.
March 2024 by jez gaiger
There?s no Gourmet about it !! The chips were dried out and cold , Korean chicken and beef burger smothered in sauce to hide the fact they had been overcooked , coleslaw tasteless !!!
March 2024 by Sebastian Wilczega
Maria was fantastic! Great place, surely gonna come back.
March 2024 by Rachel Lee
We booked in advance to make sure we had a table before our concert we were attending. When one of us arrived we said we had a booking and they gave us a weird look and said they don?t take bookings when we clearly have a booking email receipt. Staff went in to check if there was a table and luckily there was so we got a table.We order via the app so it?s very easy.
March 2024 by Luk Ely
Delicious food and amazing staff.Maria took my order and she was super lovely and professional. Super recommended ?
March 2024 by FAYIS UK
I thoroughly enjoyed the Korean burger; it was superb. Fathima, the manager, was incredibly kind and welcoming, enhancing the overall dining experience.
March 2024 by anshath 99
This restaurant elevates the classic burger to an art form. Juicy, perfectly cooked patties nestled between soft, toasted buns, each bite is a symphony of flavours and textures. The menu offers a diverse selection, from traditional favorites to innovative creations, catering to every palate. And let?s not forget the sides, crispy fries and mouthwatering milkshakes complement the main event flawlessly. With friendly service by Fatema, a laid-back atmosphere, it?s the ultimate spot for burgers. Whether you?re craving a classic cheeseburger or feeling adventurous with a specialty option, this place delivers satisfaction in every bite.
March 2024 by Wendy H
I ordered two medium burgers on Deliveroo but both of them were well done and burnt! The burnt parts made the burger tasted bitter. I used to like GBK but now I wouldn?t order it
February 2024 by MrAtaylor84
First time at GBK, I was drawn in by the sound of the loaded burger,at 12.50 excluding sides,its a bit more expensive,but I must say the taste and quality is amazing! There was a few downsides,the app didn't recognise my bank card,so I had to order at the counter,as the server was busy she informed me she would bring the drinks to the table,ten minutes after ordering and when our food arrived,we queried the missing drinks and were informed that the system had messed up and they hadn't been ordered,slightly annoying,but soon rectified. When asking about sauces ,we were pointed to the other end of the restaurant and were informed they are over there. Only one bottle of mayonnaise was left and this was almost empty! Overall food was great,service and attention to detail let it down slightly. However I must add the staff were very friendly,obviously understaffed and busy and trying their best!OK so new update, we went back again, if anything the service and quality has got worse! 35 minute wait, despite the fact there was only about 7 tables in the restaurant. Kids burger was so well done that it tasted charred and burnt, even I struggled to eat it! Drinks had to be requested again as they didn't arrive before the food, expensive and poor service. Probably won't give them another chance!
February 2024 by Kate Windstep
Served us a raw chicken burger on the 12th February, no apologies or offer of a replacement by our server Ahmed he just took the burger away. Was told to go up to till for a refund to be told they can?t as I?d ordered online and I?d have to wait for a refund. Daniel who served us on the till was very unhelpful and seemed like he wanted us gone so he could serve the next customer as all he told us was our server was meant to just offer a replacement. The other burger we ordered was poor quality as well and both burgers resulted us in experiencing severe food poisoning the following day.
February 2024 by Ed Hill
Grossly incompetent staff. Only realised that they had lost my order 45 minutes after closing and then refused to remake it.Have also had problems before when dining in with key ingredients (such as fries) not being available, as well as with staff mixing up orders.I would strongly recommend avoiding this GBK (other branches are amazing) as it appears to be run by poorly trained apes that struggle with the fundamentals of their jobs.
February 2024 by El Smuglito
Raw chicken burger !!
