January 2024 by J L
A large Waitrose with most of the items you'd expect. Fresh fruit and veg, meat, dairy, plant based products, alcohol, snacks, cupboard items, Small frozen section. Seasonal times if you're looking for specific things (e.g. Christmas for party food) no guarantee you'll find things as if they're popular they will be gone quick.You can grab a scanner at the entrance if you have a my Waitrose card. That will tot up your shopping as you go saving you time at the tills where you'll just need to scan the barcode and pay.Good location not far from Greenwich town centre and just by the river.There's parking which you access from the outside. Remember to validate your ticket in-store before you leave.
January 2024 by Anti Social Records
Was a really friendly store but the new self service and change of staff has seen it go down hill.
December 2023 by Debs H.
It often feels cluttered, mainly because it's quite small and there are often staff restocking shelves which blocks the quite narrow aisles. At one point I had to make my way round a lad who was on the floor sorting out stock. I know shelves do need to have stock on them, but in other branches I have been in, they use quite small trolleys to stock the shelves and they immediately make room when they see other people. It still has all the same great products, just less of them,
December 2023 by kamal ahmed
It?s cold days and work delivery drivers we stay outside for wait delivery get ready and your employees so lazy and untrained please do something like other store go inside wait for delivery not get cold outside if drivers say something they say we complain about you to Uber or delivero so please kindly do something thanks
December 2023 by Matt King
The worst Waitrose store, certainly in my experience. Surly staff (trying to tell me I had to use a particular till because I used it to price check bag for life) and mumbling/not maintaining eye contact (and yes, I'm neuro diverse myself ergo I don't work with the public).Let's the side down. Shame for other staff there (there were some marvellous staff also, however) and Waitrose in general.
December 2023 by Sandy Chux
This is by far the worst Waitrose ever. I?ve been a regular customer here but the service is appalling. I was trying to pay for my shopping today with my Waitrose bag that I brought with me, the woman at the checkout insisted that I hadn?t paid for the bag as the tag was still on. I spend nearly £100 for my weekly groceries in there, so I?m not sure why I was accused of not paying for my bag.Awful customer service and dreadful experience. Get it right.
December 2023 by Collette Donoghue
Not good,the staff always give the vibe off that they begrudge us customers having free coffee or reduced items but today I know it to be true. The Chinese woman worker with the birthmark on her face said to me I just gave to get a full battery, she disappeared for nearly 25x Minutes knowingly well iwas waiting & I had to ask a member of staff where she was? She slowly came out after nearly 30x Minutes pretending she didn't know I was waiting which was gratuitous lies, its deliberate spite at us having tuppence-halfpenny off Nog to mention a coffee, they font moan at us depending £78.00 plus change. Shop assistants with delusions-of-grandeur acti g like they are shp
December 2023 by Gary D
POSSIBLY RACIALLY PROFILED I am a Black man and my wife is a white English lady,we went to Waitrose this afternoon around 3.15 and brought a birthday cake for my birthday (tomorrow )for me and some chocolates ,my wife and me checked out at a staffed checkout point,the staff was nice and friendly,both our card payments went through,we walked out the shop to go home when a white black haired overweight female Waitrose staff came running out and caught up with me and my wife,she said my card payment didn?t go through and we needed to follow her back to the shop,we went back into the shop with her to the self service check out area when another Waitrose staff said to the staff who had got us to come back in the shop that the person who didn?t pay the £50+ at the self check out wasn?t me or my wife,I got our receipts out and showed it to the staff who brought us back and asked for and apologie but she said she made a mistake and waved her hand and towards the exit and told me to go,I told her that she had caused me to feel embarrassed,mistreated,wrongfully accused and she should apologise,she then started to shout at me just go I /she is stressed out because someone has stolen goods worth £50+ pounds.I asked to speak to a manager who I eventually saw 10 minutes later who said they will speak to the staff as she?s not a security staff and shouldn?t be stopping anyone.I am very disappointed with the whole experience and will not shop in Waitrose in a hurry.
November 2023 by Julia Starzhinskaia
Good grocery store. If you have a Waitrose customer card, you can buy fish every Friday for 20% off.
November 2023 by Peter Stefou
This Waitrose branch got a lot worse over the last few years.I tried to stock up for the week and collect an order from John Lewis.Quite a few items were sold out, especially the wine section was poor.When I tried to collect my parcel after shopping, the young lady at the counter, chewing her gum, mumbled shelter I need to do my shopping. When I said I've already done my shopping she turned around without further explanation, chatted to a group of colleagues, and disappeared for c 10 minutes.She finally brought the package with others on a trolley & left it without a word.Finally another employee started distributing the packages.
November 2023 by S K
I felt very disappointed today because of an old lady staff who has short white and worked at the customer service desk near the gate.15:55, Thu. 06.11. I tried to get a free drink from the coffe machine right next to the deskafter a purchase with my waitrose card, but it didn?t go through. The staff helped me scanning her card, however, she was very rude and aggressive. I just politely asked why my waitrose card did not work and she answered ?I don?t know.? And she should have stopped with just one sentence. She kept saying that similarly with something like ?You already got a drink for today. What?s a problem!!??? doubting me if I try to get another drink in the same day. I would just like to avoid asking a staff for the next time cause today was my first time to get the drink. Such a poor customer service.
November 2023 by CF908
It was my fav place for its good selection of of beers and spirits . Unfortunately after being followed around by security a number of times now it's not for me . Has a person of colour being blatantly singled out its very uncomfortable . This afternoon 6/11/24 it happened again , other people didn't get this treatment so I will take it further( Great location and best whisky and beer selection around ) CFP s I was practically followed to the exit after being seen to have paid for my purchases with receipt in hand , an awful feeling
October 2023 by Alexander Jones
Sadly some of the fresh produce is regularly unfit for sale. Far too many occasions thinking a wrinkly red bell pepper will be fine (the entire shelf is full of them), but when cutting open you see black rotten bits inside. This is full price produce. Granted, when it's not rotten, the taste is better than most supermarkets. I hope to update my review when they sort it out, but it's been a problem as long as I can remember and we only moved here 3y ago.
October 2023 by Roberta - Eiliedh Bowen - Rutherford
Small store, which sells some speciality items, however I think the size of the store limits the selections of items they are able to keep. That being said, the lines they do stock are fabulously fresh, and the store is immaculate inside and out, with very helpful staff. As a disabled person in a powerchair I also very much appreciate the wide uncluttered aisles, and they also allow my small medic alert companion dog in with me.
October 2023 by Pauline Hudson
Today I remembered to bring my cup so enjoyed my free coffee! Reason giving 5 stars is because the staff are so friendly and helpful. Big shout out to Bertie on the self help tills. Really kind and helpful.
