March 2023 by lenasx M
The rudest natwest bank customer service rude cero respect towards anyone only one person in that section seem not to care I don?t even know how still operate that branch . It needs to be closed ASAP
February 2023 by lenasx Miko
The rudest natwest bank customer service rude cero respect towards anyone only one person in that section seem not to care I don?t even know how still operate that branch . It needs to be closed ASAP
October 2022 by Shenaz Begum
Worst bank ever! Staff members are rude and I filed a complaint months ago but NatWest do not care about their customers as nothing was done about the situation. Staff member at tills was shouting at me in front of other customers, which was very embarrassing and undermining. Stay away!!
September 2022 by Bizz Xr
Ben?s service at this branch was amazing. Always happy to help with a smile. He helped me and my mum quick and efficiently.
August 2022 by nikketta wilks
Long queues/ no staff to help/ no slips for self service machines.
July 2022 by Christina-Claire Georges
Really helpful staff and quick service.
July 2022 by Baxmeuste Van Bruce
Disappointed! The closing time is 3:30pm on a weekday, which means it?s impossible for me to deposit cash into my account as I work until 4:30pm most days. It also doesn?t open on Saturdays. Ridiculous. At least have an automated service so that I can deposit money. I don?t need a cashier to be there. What?s the point of a local bank, that can?t support locals. I have no problems with the App anymore, but use to, so at least that is an improvement.
February 2022 by BrendanDaviesNZ
Poorly staffed, lack of professionalism, cashiers closing tills despite the bank being completely full of customers.
August 2021 by Jemel Roache
I joined as a teenager and I wish I had joined Halifax or something. This branch is ridiculous. The bank is ridiculous. I ordered a jacket and then they blocked my card for fraud. Yes for the fraudulent activity of buying one jacket in winter time. Then I went to the branch to be told to wait in the wrong queue, waited then had to queue again. Very poor bank and branch.
August 2021 by Chris Jones
Queued for half an hour outside waiting to pay in a couple of cheques. Once I was inside the paying in machine didn't work. There was a line of about 15 people queuing inside the branch (which must have been a melting pot for covid) for the one cashier who was working. Total waste of time.
September 2020 by Tamara Tahhan
I would give it 0 stars if I could. Horrible service, inefficient and long waiting times. I went there twice to drop off documents to open a child savings account. Twice because I was asked to bring the wrong documents the first time. Chasing you Natwest for 6 weeks re an account that should have been opened after 48 hours of receiving the documents. I was then asked to go back a third time with same documents! Simply awful and a massive waste of time. In the process of closing my accounts with them; strongly recommend you avoid at all costs unless you like wasting hours of your precious time and horrible, inefficient service!!
September 2019 by alexander Eagle
The guy on the floor outright lied to me about another branch. Everything he said he just made up!
September 2019 by A L
Opens at 10 am on Sanday . The information above is wrong
September 2019 by Amanda Owen
I went to open a bank account as I needed a second one. The manager very abruptly told me I could not open a bank account without closing or switching over my current one (with Barclays), as I did not have an â??acceptableâ? reason for needed a second bank account. I donâ??t see why my reasons are any of her business? Went down the road to HSBC who let me open an account immediately, no questions asked.
September 2019 by Mirko Marischi
NatWest should investigate what's going on in this branch. I had the very unpleasant experience of having to deal with the "branch manager" a middle age woman with a very charming passive-aggressive attitude. Not sure why NatWest hasn't done anything to address the problem, this branch has 1.5 start out of 5, clearly something wrong is going on here. After my encounter with that woman, I decided to close my NatWest account and switch to HSBC instead. She literally cost NatWest a missed mortgage with a potential customer, well done!
