January 2024 by AZ B
Worst ever customer service. No one care about customer and every single person is careless.
December 2023 by Charlie Fleming
It is your usual Barclays. Purposely bad service as the bank on the whole wants to close branches so gives staff the inability to do a job properly, staff are miserable as they probably read the news daily to find if their branch and job is at risk. To compound the awful service more, the machines barely function with touch screens being barely responsive.The cash machines outside are all different and once I went in to report one of them looking suspicious, she barely glanced her head out of the door and said "it's supposed to be like that"Really is about time Google Reviews had a ZERO star option.
December 2023 by Musstafa Alshaikh
they guy working there smiling and helping only women's when he talks to me he didn't even look at my eyes and talked to me less than a minute , plus Barclays has one of the worst services in the uk monzo the online bank is much better can u imagine, money takes around 3 days to come to your account..shame on them.
November 2023 by Hussein Karbasi
Apart from the working hours, my honest view of this branch is positive; however, I have seen that there is sometimes a lengthy queue due to the presence of only one counter.
October 2023 by alireza razzaghi
Waited 1.5 hours in the queue for opening a bank account, in the end they asked me to book an appointment :/, why didn't you announce it in the first place at the reception whereas he already asked for my intention?
October 2023 by Tannaz M
Opening hours from 9:30am to 3pm!!!!Pathetic! Why do you even bother opening ? Clearly this was not communicated to any of your customers as there was a long queue of confused customers trying to get in the branch! Additionally , the 2 ATM machines outside the branch are useless, you can?t transfer , withdraw more than £300 or deposit money!
October 2023 by Kerim Turkmen
Terrible service. No organisation and long long delays..
September 2023 by joanna s
The machine turned off while paying by check. The customer service. told me to stand in line for the cashier to help me. I spent an hour and no one helped me. They were given photocopies of the check without confirmation of payment. The cashier was very rude.
September 2023 by Mohamed Ali RIAHI
We just came to get 12 month statements but we been already waiting for over an hour.
August 2023 by Vijay Vassaramo
Disgrace. Barclays Banks open from 9.30 till 3? That's hardly 6hr work! In this day and age? Are they still getting payed for full hours? What this big corporations got us into? Still in slavery system, yet people on top getting themself payed millions in bonuses! Corruption in bright light.
August 2023 by Vijay
Disgrace. Barclays Banks open from 9.30 till 3? That's hardly 6hr work! In this day and age? Are they still getting payed for full hours? What this big corporations got us into? Still in slavery system, yet people on top getting themself payed millions in bonuses! Corruption in bright light.
July 2023 by ouassila khen
Very bad service waiting time over hour and when staff are having eating in their offices
July 2023 by Kamel Oualah
Really disappointed no customer service , huge queue. Ridiculous
July 2023 by Trading Management Services
Extremely slow service.Untrained and unprofessional staff.Seems using computer is disaster for them. Give them notebooks instead of computers.
April 2023 by ida
Went to Barclays Hammersmith and needed someone to help me change some old paper money.I was told It is only until 2 pm, after that there is no staff. 3 other banks around had staff. I guess the ceo is trying to save as much money possible , to guarantee his bonuses. Im giving 2 stars overall because online banking is very good good.(4* + 1* )/ 2 = 2,5 stars **,
