November 2023 by M. B. T.
Do not recommend. Tried booking an eye test for my mum online, all good. 2 hours before the eye test got a call asking if we were going to do frames, but because we only needed the eye test, she had to move us to a slot 2 weeks from the day we booked, and not only that, she was giving preference to the person who needed the glasses. Rude and simply not acceptable.
November 2023 by Lynette Martyn
Calm environment.Time given to provide good, clear guidance.Treated with respect.Really helpful, friendly staff.
November 2023 by Daniel Maury
Friendly and efficient team. Minah and the gentlemen who made my glasses (don't know his name) get special marks for their excellent customer service
September 2023 by Dawn Cox
I took my elderly mother for an eye test at Hammersmith yesterday, she was very nervous as she hasn't been for a long while and her eyesight has got worse. We were made to feel very welcome and were very kind and caring with my mum throughout the whole eye test experience. They answered all her questions, and made her feel at ease, even though she has been told she has cataracts which scares her, they still were nice enough to encourage her to think seriously about having them removed. I can't fault the service.
September 2023 by Sarah Wallbank
The wonderful staff at this Boots Opticians went above and beyond my expectations. They sorted my contact lenses, and we're so very kind! I really appreciate how well they took care of me.
September 2023 by alice wilson
Can?t recommend enough! After very sheepishly bringing in my glasses that I?d managed to break less than a week after getting them, the team couldn?t do enough to help me and fixed my glasses there and then, and didn?t even charge me! Thank you so much!!!
July 2023 by Andrew Martin
Great service, friendly and thorough opticians, helpful store staff and practice manager. Store is brilliantly managed by Jamal. My original Boots opticians store in London Fulham closed, I was then moved to Putney which then soon after also closed, then was moved to the Wandsworth branch. I hope this store remains open. The store has a local friendly feel whilst being part of a big chain.
July 2023 by Chris Kemp
Really professional, caring and friendly staff. Phillip the optician was superb. Fatima has dealt with my new lenses twice now and is a delight to talk to and she really knows her stuff!!
July 2023 by Deepak Malhotra
Opticians themselves are good and service in store is great but have had many problems with getting my contacts ordered in and having to chase it up a few times despite being told I'd get a call back.
April 2023 by Angelika Blok
Amazing people! Kind, friendly and ready to help. They have fixed my glasses (from a different place) twice now. First time I lost one screw and second I needed adjusting the frames for tightness and symmetry. They did not charge me a penny. On the contrary when I had my glasses fixed in Speksavers they didn't only put the screw in a very poor way but also mentioned that they should charge me £1.80!
March 2023 by Richard Sanders
Lovely gentleman made some adjustments to my sunglasses. Very happy, highly recommended. This is now my go to opticians.
October 2022 by Zheng Chee Cham
Came here to do a new spec. Had the best customer service from the start (making an appointment) to end. Had an eye test, picked frames, getting measurements, receiving the new specs- all done within 2 hours. Fatima assist us through the process and she was professional, friendly and helpful with all the information we need/picking a desired lense and frame. All of the staff were really attentive to our needs and enquiry as well. Really appreciate the whole experience and I definitely recommend to people looking for a reliable, efficient, and friendly optician.
October 2022 by Zach Cham
Super professional and friendly! Fatima was really helpful in picking out a pair of glasses that fit well.
October 2022 by Ibrahim Bello
I am very impressed with the quality of your services and courtesy of your staff, especially Fatimah. Many thanks.
September 2022 by Ray Eitel-Porter
Outstanding customer service from Fatima and her team. Careful advice and even remembering customer names after many months. Thank you!
