July 2023 by Cristina
Unfriendly and rude staff, they don?t want to work
July 2023 by Luis Ruiz Pinilla
The woman with the short hair is the most rude person I have ever met
July 2023 by Cristina Peralta Martín
Unfriendly and rude staff, they don?t want to work
March 2023 by ellie
fun shopping! :)
November 2022 by Safih Choat
Nice items, coats, hats, friendly staff, highly recommend!!!
November 2022 by Safih Quelbèrt
Nice items, coats, hats, friendly staff, highly recommend!!!
September 2022 by Zoi Dimtsa
Nice products that makes go back but prices can be lower.No space to move around and staff are not always the right people for the job.
August 2022 by James Clive-Matthews
Excellent book section, including two bookcases devoted to recent and upcoming releases. Managed to get a book I've been looking forward to two months before it comes out. I guess they must have a book reviewer as a regular donor. Definitely worth intermittent repeat visits.
September 2021 by Sam Smart
Good prices, lots of stock, very busy in here, tightly packed.
August 2017 by John Horton
Yesterday, I made a genuine error dropping off three bags of clothes, 'the wrong bags' to the W6 shop I found myself in an embarrassing spot of real trouble and a real pickle. The staff at the Hammersmith shop were incredibly helpful and reunited me with the right three bags and saved my bacon! Thank you BHF! John Horton
May 2017 by Tom Roche
We had to email and call a number if times in order to arrange to have a sofa collected.
Our email were not answered other than the automatic reply saying someone would contact us in 3 day. Which does not happen.
We called twice in order to arrange collection.
When the driver came he is unfriendly and said no to our sofa only because it is slightly worn on one spot. Nothing was torn or ripped.
If we are donating second had furniture then to me is is normal to expect a little wear.
This was not the case for the driver.
I stayed in from 8am to 1.30pm after taking a time off work to allow for the collection and had a frustrating waste of a day.
If BHF want 'new' furniture they should clearly state this on their website or when we talk on the phone.
Save yourself time and stress and donate your furniture to any of the other charities.
