December 2023 by Leigh Mills
Very nice coffee, i am pleasantly surprised.The cafe is not very clean. Hope it will improve.Staff 5* - very lovely and helpful.
December 2023 by Nick Allcock
Best tasting coffee of all the chains. This outlet is good but can get very busy. Code needed to use toilet facilities. Service is pretty good but it would be better to have a tray to carry drinks etc. - saw one customer spill theirs because they did not have a tray. Worth visiting if tables have been cleared and not jammed up with the laptop brigade.
December 2023 by Claudio Bertozzi
We had a Croissant, a cappuccino and a Pannetone latte. If you like this Italian Festive classic, make sure to try this latte. Its really amazing!
October 2023 by Neve O
Months ago I bought a hot drink and a cake or two and relaxed for a while in this cafe. I had recently been bereaved etc but was recovering. The cafe was very busy. When I had eaten I went to the till staff to ask about the ladies toilet. An older man at the till was grovelling cringe factor 100, to a glamorous woman so I was patiently waiting to ask as we're other people ie writing. I asked about the loo and, to my amazement, he said that I could not use the toilet because I had not bought a drink..I had not been given a receipt so had no proof. I said that I had bought items to eat and drink but he refused to allow me to use loo ie needs a code. It was shocking and he was VERY insulting indeed in his manner. Another customer even protested also about this. He shouted at me in front of many customers...He was fat short red faced ( I can say that now that he was so nasty to me for no reason) I was desperate to use a loo and shocked at this aggression. AVOID if possible.
October 2023 by Ace Venture
Run down and dirty place. Unfriendly staff, they served our coffee and cake in a poor manner. Our cake was served in a saucer! Like they dont have any plates. What a poor service . Will not come here a second
October 2023 by Lola R
I?ve been to this Nero branch multiples times. Today I?ve been served by the skinny lady with black curled hair, she did not have a name tag. I?ve order a wet soya late she give me a half cup of coffee with milk and the rest was all foam. Dunno if she is new but she haven?t been trained to deliver the right product for the customer. I won?t be back but it looks like this store?s service and quality is dropping. I?ve paid for a regular soya late and got a expreso with milk.
August 2023 by Donna
I like this Caffe Nero. It can get busy but the staff are always friendly.I had a decaf soya frappe which was very nice.
August 2023 by Mark T
The guy that served us was great I think he maybe new, was very friendly and helpful. The shop on the other hand is so run down and dirty so we didn't stay long at all and probably won't be back anytime soon.
August 2023 by subodh Bhandari
Great customer service and quick. However needs to work on
August 2023 by B R
Good old Nero - great coffee. Best of the big chains I'd say - yum.
July 2023 by elaine chapman
Both coffee orders were wrong and the staff were very unhelpful. It's dirty and unkept, not the usual Caffe Nero standards I enjoy.
June 2023 by Zara
It?s a great location and it has accessible toilet, which is handy when you have a baby.But the barista has such a bad attitude- after I placed my order she was super slow and just chatting with her colleague. When I asked if she can bring it to the table so I don?t wait with a baby for her to finish her chat- she said - but can?t you just wait?Sad - very sad.
June 2023 by Wamy ?Ree-Ree? Orishay
My Frappe was still being made here as I didn't wish to queue up for nothing...other coffee shops have stopped serving Caramel Frappe much to my annoyance yet I didn't want shoppers who were queueing thinking that I was queue jumping. I had 1 shot of coffee and I thought that it could've done with being slightly sweeter, e.g more Caramel Syrup as for £4.45(nearly £5) I'd expect it to be just how I ordered my mix.Wheelchair accessibility: Wide door with ramp like entrance and back doors and outdoor seating too. So a win ?win for accessibility.
May 2023 by Bendecida PorDios
The public Toilet is completely dirty ? it is disgusting to enter the toilet, the dirty tables ?
May 2023 by Florina
It?s a great location and it has accessible toilet, which is handy when you have a baby.But the barista has such a bad attitude- after I placed my order she was super slow and just chatting with her colleague. When I asked if she can bring it to the table so I don?t wait with a baby for her to finish her chat- she said - but can?t you just wait?Sad - very sad.
