October 2023 by S Amir
Unprofessional unhelpfulOne of worth company you could deal with them ? specifically Hammersmith store ?
September 2023 by Jacob Will
Horrible costumer. I was going to by a phone but I decided not to do it anymore because of such service I will never be returning to cex due to the staff. I went at 5pm they close at 6pm that was 5 or 6 of them, and they completely ignore me and start joking with each other about not wanting to serve the costumer ( me ) this happened for a good 2 to 3 minutes into a decided to leave. Horrible. I do costumer service too but you have one hour left, act respectfully!!
August 2023 by Bogdan Burlui
Very bad experience, bought a watch and result to be stolen ,then change another 2 ,all off them have issues, long time to wait ,to be seen ,I'll personally avoid the shop waste of time and money
August 2023 by digzy and booky
scammer's .. sell broken devices and do nothing to help you or solve the problem even if you have a 2 year warranty .
July 2023 by Joshua Lee
Really friendly staff who know their stuff. Thanks for your help!
June 2023 by Young-il Kim
Horrible service, lost some of my stuff, told me to come back several times and it wasn?t processed though i was told it would be.
June 2023 by Boux
Shop opened later than advertised and as I was waiting to be served, the 3 staff members behind the till acted as if I were completely invisible! There was another customer who wanted to look at a phone behind the glass, staff kept fobbing him off and treating him as a nuisance. Also, there were two copies/cases of a game I wanted to buy on the shelf (that was also shown as in stock at this branch on the Cex website), however when I went to buy it, it turned out that they didn't have any left in stock at all! A complete waste of time.
May 2023 by Soph
Shop opened later than advertised and as I was waiting to be served, the 3 staff members behind the till acted as if I were completely invisible! There was another customer who wanted to look at a phone behind the glass, staff kept fobbing him off and treating him as a nuisance. Also, there were two copies/cases of a game I wanted to buy on the shelf (that was also shown as in stock at this branch on the Cex website), however when I went to buy it, it turned out that they didn't have any left in stock at all! A complete waste of time.
April 2023 by Kas ?Astro? K
Can be busy but in my experience during the early afternoons on weekdays is the best time to visit. There is always something unique on display in the shop and they seem to process orders quickly. In my experience as long as you want cash and show up early, you should receive your cash in a couple of hours. As for transfers definitely give it at least 1 working day. Make sure you check your products price on their website to have an idea of its value and to save time looking for model numbers etc when your at the counter. Overall a very pleasant experience and good place to dump old and unused goods for some extra cash. Hiwever If you are looking for maximum value i recommend an auction site online. This place is more for convenience and speed rather than a true market value.
April 2023 by Kas ?Unbreakable? K
Can be busy but in my experience during the early afternoons on weekdays is the best time to visit. There is always something unique on display in the shop and they seem to process orders quickly. In my experience as long as you want cash and show up early, you should receive your cash in a couple of hours. As for transfers definitely give it at least 1 working day. Make sure you check your products price on their website to have an idea of its value and to save time looking for model numbers etc when your at the counter. Overall a very pleasant experience and good place to dump old and unused goods for some extra cash. Hiwever If you are looking for maximum value i recommend an auction site online. This place is more for convenience and speed rather than a true market value.
April 2023 by Kas K (Future)
Can be busy but in my experience during the early afternoons on weekdays is the best time to visit. There is always something unique on display in the shop and they seem to process orders quickly. In my experience as long as you want cash and show up early, you should receive your cash in a couple of hours. As for transfers definitely give it at least 1 working day. Make sure you check your products price on their website to have an idea of its value and to save time looking for model numbers etc when your at the counter. Overall a very pleasant experience and good place to dump old and unused goods for some extra cash. Hiwever If you are looking for maximum value i recommend an auction site online. This place is more for convenience and speed rather than a true market value.
February 2023 by Karen Gandini
Terrible customer service.They sold me a product with one wrong cable and missing another. Be aware when buying from them.
January 2023 by Steffi Acar
Amazing service from staff, especially Raf. Highly recommend coming to this CeX store, much better customer service than other branches I?ve been to.
October 2022 by David Dupree
Very nice store good variety of dvds, games consoles to choose from. Only reason for the 4 stars is the stock website said it had an item in that store but when I went it wasn't there bit disappointed.
October 2022 by Samuel Harman
Good service. Bit of a wait at times. Good selection of games/films/hardware.
