February 2024 by Haider Al-Saraf
Imagine this scenario. Valentines Day, ordered flowers as early as 8am on the day (for a company that promises same day delivery on the day for orders made up to 6pm), and guess what, no delivery. It is now 11:30pm and I have been given no information to say where the flowers are, and not even an apology for the delay. Utterly disappointing, won?t attempt such a service again. This is probably the one day in the year a florist company should shine and put their biggest efforts in getting right. I?ll resort to my visit to the local supermarket to pick up some nice flowers, that?s always worked out fine.
February 2024 by Chirag Patel
As per the other 1 star reviews, I too suffered a similar fate, but in my case no delivery at all, £53 gone and told constant lies by their call center. Firmly belive these con artists should be shut down. Given fake email address to write to when i tried to complain. Avoid them at all cost.
October 2023 by Seyed Emami
DO NOT ORDER!, these guys also go by "flowers and plants co", some kind of middle men. The service is none existent, i paid extra for next day delivery by noon, never got confirmation, any contact, i just received excuses, "we don't know, let me check with dispatch, dispatch are busy, no one gets back to us, etc etc " , long story short, I eventually got the flowers to their destination, but way after the time needed and ruined the intention, so it was £65 down the drain.
September 2023 by Pam Dias
Ordered flowers for a funeral, gave 1 week?s notice and instructed to be send to a funeral parlour. The morning of the funeral was told they tried to deliver them the evening before and the place of delivery was closed. Flower shops should know funeral parlours have closing times. After sending several emails no one has bothered to respond to my emails and off course not given me my money back!!!! Do not use this company!!! Disgusting
February 2023 by Tony
Dreadful. I paid extra for delivery before 12 today. At 1650 and after no response to 2 emails I phoned and was told the order was with a driver they couldn't contact - and that it was my fault for expecting delivery on such a very busy day (valentine's day)! Still waiting an hour later for a call back to find out when it will be delivered. Completely useless and has messed up plans for today.
November 2022 by Alex Primus
Rushes Florist put me through stress in a very emotional time. I ordered flowers to be delivered to my old work as a colleague had passed away. They didn?t arrive on the date I had booked for. I couldn?t call them as I now live in Australia. I sent two follow up emails, two Facebook messages (which they read and didn?t respond!). The flowers arrived by the end of the week. In times of grief, flowers should arrive at an appropriate time. Exceptionally poor communication - as in no communication whatsoever. I would have been fine with the flowers arriving a few days late if they?d just told me. I was starting to think they?d run off with my money. If you?re looking for a stress free ordering experience in a sad emotional situation, I would not recommend ordering through Rushes Florist.
August 2022 by Rick
Dont use this florists for funeral flowers if you want them to get to the funeral on time , I dont usually leave reviews but thought this so bad i needed to. I paid nearly £10 on top of the price of the flowers for delivery to get there before 12.00 o'clock the time the funeral was leaving the house , I got a phone call from courier at 5pm saying he was at the delivery address , 5 hours late. I have not even the been refunded the extra delivery charge i paid , do yourself a favour and stay well away from this florist
January 2022 by AJ Sawangpanich
Just got some flowers for mothers day! Such welcoming presence by the lady who was running the shop when I came in. So helpful and sweet. Highly recommend this flower shop, especially if your a local in Hammersmith/Chiswick!
May 2021 by lililish
Worst florist in Hammersmith. I gave one star as I had to in order to leave a review.I spent a whole week chasing an email I sent regarding some flowers for a funeral. After 5 days of no response I then filled out a contact us form on their website. Three weeks later funeral has come and gone and no response from this florist. Do yourself a favour and don't waste your time their customer service is poor and they don't respond to customer queries or emails
May 2021 by Irma Aleks
I must say that I am dissapointed.. Flowers arrived on Friday already a bit withered.. Even I was changing water every day they look very poor now, thinking to bin it. Sad that paying a lot of money and flowers barely stay alive for few days..
April 2021 by AJ S
Just got some flowers for mothers day! Such welcoming presence by the lady who was running the shop when I came in. So helpful and sweet. Highly recommend this flower shop, especially if your a local in Hammersmith/Chiswick!
January 2021 by Brenda Veenendaal
Fabulous customer service. Beautiful flowers delivered as promised.My new go to store!
September 2020 by Hussein Mahmood
Amazing local Florist ! From the staff to the range this is definitely one of London's top Florist. The lovley ladies who helped me always had a smile and I will be returning again for sure. Special thank you to Toni, who helped a clueless man get some brownie points!
July 2020 by danevati
Excellent service. Made a same day delivery, and they arrived promptly. They were so quick, I was legitimately shocked!!Flowers were in great condition, very beautiful bouquet, and they wrote the message by hand!! Super lovely stuff. I also had the pleasure of talking to them over the phone and they were super sweet and nice.Only thing I would recommend to Rushes is that they update their website. I had to check the reviews before because it seemed a little sketchy. But it?s not!Thank you guys!
March 2020 by Ali Alawar
Great arrangements, customer service, super fast communication and delivery, great value for product. Would highly recommend Rushes Florist in Hammersmith, thank you for making my fiance smile and feel special!
