December 2023 by Majd Farah
Eye test was helpful as the doctor is good and helpful. However the staff are not helpful, they do not give alternatives or support. They are friendly until you pay, once you pay the service become horrible.I regret dealing with them as other specs shops had a better service.Note: I do not have FB to reply to your comment
December 2023 by Mike Principi
Bad service and communication. Every time I needed something from them, they provided wrong information, had to go back multiple times. Huge waste of time but at least now I understood there is no point in giving them another chance.
November 2023 by Liz Blues
I never order glasses here there are always giving my glasses after long wait such as 3/4 weeks and even I paid full price without glasses also staff isn?t kind service is not good don?t buy there!
October 2023 by Hendrik de Vries
Good service, well priced deals, and supportive of NHS discounts if you are eligible. Only 9 days for delivery. Friendly staff, good suggestions.
October 2023 by Nishat Ullah
I normally go to the Specsavers in Liverpool Street, so it was my first time visiting this branch, and I have to say that the staff members in this branch are absolutely amazing. A girl called Maneet served me, she was the best, so helpful and so kind. She helped me so much and honestly made my visit so much better. She really did go above and beyond to be able to help. I also want to mention how good the manager is, who goes by the name of Kam, who was also there to help me. Honestly, very very kind and helpful people. I 100% recommend you visit this branch, I'll for sure come back to this one, although it's 50 min away from me.
October 2023 by Darius Saul
I came to check my eyes, the optician there was very professional and I am really grateful for time spent checking my eyes and giving the best recommendations, definitely ? recommended
October 2023 by Alan Denney
I have been going to Specsavers Hammersmith for many years. it is frequently busy and the ambiance is not relaxing but I am always surprised by the quality of their opticians when you get into the consulting room even though at each annual check up I see someone different. Today it was Beshesta Osmani and she was very good and explained care of the eyes very well.
October 2023 by M Omar
Original review: Booked an appointment at 3:30pm today and I've not even been acknowledged since I got here a few minutes before 3:30. What's the point of booking an appointment?Updating the review above to reflect the service received after arriving and not being seen to, for almost 10 minutes. I have been assured by Natalie, on a follow up call, that this isn't standard practice and that they will work on ensuring anyone who comes in gets acknowledged. I was not expecting to be seen to straight away, because of how busy it was, but just being acknowledged and told about delays to the schedule would have been nice.The service from the staff once I was seen to was really good. From the pre check lady, to the optometrist and to the lady who helped me pick my glasses.
September 2023 by Assad Saad
Everything was easy and excellent , except one thing that I made a mistake when I got a smaller glasses rather than I need ,it was my mistake , next time I will try to be more concentrated
August 2023 by Donna
Great service. I have been seeing black spots so they booked me in for a follow up eye dilation and the optometrist talked me through the whole process.
August 2023 by Lilia Ionascu
I have had a wonderful experience in Specsavers, Hammersmith.Jamilino, the member of the team is a very good specialist. He helped me to choose the right glasses.I am very pleased.?
August 2023 by James Murray
I always go to this branch to deal with my glasses and contacts, wonderful service and hospitable staff. :)
August 2023 by Kea Michelle
I went to Specsavers in Hammersmith and was examined by an incredibly kind, sweet and professional woman called Ms, B Osmani. She went above and beyond what I feel most people in the field of customer service are prepared to do these days. But the most outstanding thing was her kindness, patience and the way she carefully and enthusiastically explained everything to me, as well as offering lots of advice about how to have healthy eyes and healthy eyesight. After that another lady helped me with the fitting of the glasses and she was every bit as kind and keen to help... she had such a genuine warmth about her. The way the staff were smiling and happy and the way they treated everybody in the store made a huge impression on me. The shop is clean and beautifully presented and the state of the art technology they use is second to none. I'm also very impressed with the "average priced" prescription glasses range, which are affordable and offer a wide range of styles to suit all people.... but also the designer glasses, which I might splash out on in the future. I was made to feel very comfortable and welcome whilst choosing the right glasses for my facial type and size. The two for one deal is amazing and I will honestly never go anywhere else apart from Specsavers, as their professional and friendly manner is a TEN STAR service!!Date of experience: 22 July 2023
July 2023 by aline salomon
I had an amazing experience at Specsavers in Hammersmith! I had a lovely worker called Jamilino helping me out would recommend
July 2023 by Minal Miah
Specsavers Hammersmith, Mr Kam provided exceptional customer service and was extremely helpful with my glasses. Mr Kam was friendly, attentive, and knowledgeable throughout my visit.He took the time to understand my needs and preferences, carefully explaining the various options available to me. He guided me through the selection process, suggesting frames that suited my face shape and style.
