November 2023 by travel bruns
Scam artists.They quoted for one thing and did something completely different.I took a pair of Churches to them and asked them to add a plastic sole to the leather soles. See photos attached.For some bizarre reason, instead of doing what I'd asked and we'd agreed, they crudely removed the leather sole and replaced it with some sort of plastic sole.These £940 shoes are now useless to me as they're super uncomfortable to wear. In fact, walking barefoot would probably be more pleasant.The shocking number of 1 star reviews says it all. Including others who had basically the same issue as I did. I wish I'd read these reviews before I went to them.No doubt Timpson Customer Service will comment here suggesting that I contact them. According to most blogs on the subject this is just lip service to customer service - you can follow up all you want but they never respond.The only redress I seek is that another branch reinstates my stitched sole and then based on that I'll see whether I want to add a plastic sole on top.
November 2023 by E
Friendly, helpful staff.Had a key cut and they checked that the price (£10) was okay first.
August 2023 by Keep335
Very Good Service and highly recommend
June 2023 by Maja Jarzyna
I went to make a copy of the security key in December, I was given wrong form of the letter necessary to make the copy, as it turned out after 6 months after I finally got my agency to provide me with one!!! Now what I have to go back to thw agency just becuse I was provided with a wrong information and waste another months!!
June 2023 by Serena Froom
Couldn?t cut my style key, but very friendly - they can do most things!
April 2023 by Jess Daswani
Twice when I went here the person working was rude and sullen. Ignored me for a little while upon entering, and had a "can't do" attitude to a fix that the guy around the corner was happy to do.You don't _have_ to be pleasant, I guess, but the success of the store and therefore your employment rests at least a little bit on being baseline pleasant to ppl. Social skills are learnable.
April 2023 by Nathalie Rakotoarisoa
I was told that a replacement battery would not work on my watch and that it would be sent off to see how much the watch would cost to repair. I was told that a price would be quoted to me before I accepted the price/ repair. When I went to the store after receiving a text/ call, I was told the repair had been done and would cost £70. I never agreed on the price/repair without my consent. My watch is still sitting in store months later as I can't afford payment.
March 2023 by Floriana Gallo
Awful service. The guy was on his lunch break, and when I asked to make a copy of my keys, he mumbled something in a very annoyed attitude. He rushed to make the copy (£28 for 3 simple keys) and guess what, they are not even working!!!
February 2023 by Karee K
I went for an engraving today in Hammersmith branch, the guy isn't helpful and not accomodating at all.He said my bracelet that needs to be engraved is too curved, ok fair enough,then I went for the button of the bracelet to be engraved instead, he said it cannot be done, it is too small and the machine can't hold it. He said jewellery shops does that but not in timpsons.How come I can perfectly recall I went sometime in May last year, with the same bracelet button (even smaller, for womens bracelet) engraved for "40th" without complain.That is why I went back today knowing that somehow timpson can engrave it again.I guess it depends on the workers nowadays, not the quality of the work they can offer.
February 2023 by Danielle Bridgman
Awesome guys :)Stretched the calves of my boots and put some grippy soles on.Can?t thank them enough!
February 2023 by Luke Duncan
Had a new pair of boots with terrible thick rubber soles that tore in the space of a few months; got them completely re-soled here, and the boots that were returned to me were significantly better than when they were new. Definitely worth the £70.
January 2023 by Kei
Mark was absolutely fantastic. My old Dr Martens have never looked better. He managed to restore the colour to 15yr old shoes and gave me wonderful advice on a pair of sandals I brought in. Incredibly professional and friendly. It's obvious he is very knowledgeable and the customer service he provides is best I've gotten in a long time. Happy to recommend his services to everyone and will definitely be returning!
October 2022 by Margarete Lucas
Mark manage to do my shoots very quickly and I couldn?t be happier with all the service!! Very nice customer service.Thanks 5******
October 2022 by Darek M
Whent the this morning, the guy was late 15 min finally he attend. When I went inside he start saying I'm not ready yet! I've ask how long will take and start to be upset, he said 5 min but what you want and I ask to make coppy of 6 copy the same key and he sta. He give me note to come back after 1 hour.Very arrogant person.I wish everyone good luck when need to go to this shop.
June 2022 by Jo
The cobbler completely removed the leather heel even though I asked him to add protection. I wasted £29.95 to destroy my new sandals.
