November 2023 by Michael Carter
Great job. Great team
November 2023 by Shabnam Rahmati
Very kind and helpful,thank you.
October 2023 by Stew Dean
Good sight test but the conversion that into usable glasses was terrible. I've had two sets of glasses from this opitians and both sets never really did what a cheaper pair did much better.
August 2023 by Yvette Fletcher
I had excellent service here - efficient, effective and kind. Would recommend.
November 2022 by Dominic Burke
Dodgy goods, dodgy service.I believe this is a private franchise, operating under the banner of but not directly managed by Boots..My mother is elderly and is hard of hearing, and their frames team pushed sale of a £450 pair of varifocals, which she was only made properly and fully aware the total price of much later at the cashier til. If it were communicated before then not clearly, or checked that she understood.After a week of dizziness whenever attempting to wear the varifocals outdoors, she requested after-sales help, and was told she?d just have to ?get used to them?. (This was not an issue with her past varifocal prescriptions.)This rebuff neatly pushed her beyond and outside of her 14 day consumer right to a return and refund, of which she was unaware.After two months of trying and still failing to use these glasses for distance outdoors, she asked again and was *rebuffed again* and told there is ?nothing they could do?.She then informed me so I became involved too.On expressing my annoyance they *finally* agreed for her to come back in and measure the frames again, and retested her eyes, whereupon they said her prescription had either changed and/ or they blamed her previous opticians eye test results.Notwithstanding they had also not properly shaded the lenses to the level she had requested at the order stage.While they did propose at this very late stage to try to resolve the issues, based on all of the above we now deem them as untrustworthy, not worth more aggravation, and decided to have no further dealings with them.Apart from the mostly polite and smiley lady on the counter, I regard them as a shoddy and tricky outfit who are not straightforward or honourable.My best guess is their business is struggling, so while naturally their sales staff and low-level managers mission is to maximise new sale orders, they will also use every excuse to obfuscate and obstruct customers from exercising their initial Right to Return when the product is clearly unsatisfactory.Never mind to correctly make customers aware of this right.In conclusion: AVOID.
October 2022 by Ellen Johnson
Excellent optician service
June 2022 by Kk Hh
Terrible customer service. Rude and obstructive when I wanted them to recheck my prescription, which turned out to be slightly wrong. Certainly won't go there again. By contrast Jimmy Fairly opticians (round the corner in Hampstead High Street) were delightful to deal with.
December 2021 by Corinne Scott
Recently had a first class experience when going for my eye test.Very professional and courteous.Also welcomed my support dogI will definitely make this my regular optician
August 2021 by M HARRIS
Great Covid protocols, very professional and friendly sight and contact lens tests and good follow ups when glasses received. Had one issue and they very kindly sorted it out in a customer friendly way.
April 2021 by William Reynolds
Efficient and friendly
January 2021 by dasharath bashyal
Staff wanted update , and management too , boots brand ? 2,3 time ,their poorer service
November 2020 by Yi Wang
I took my daughter to see the opticians today, and this was the worst service she had ever gotten. The optometrist was rude, impatient, and also said"where are you originally from, we don't do things like that in the U.K." The optometrist did not listen to what I was saying, and did not tell me how much my daughter's prescription had changed, but only said that they would give me a copy afterwards. They did not wait for my daughter to give proper answers, saying "are you sure about that" and not giving her much time to respond. I am very unhappy with this, but one of the staff was kind enough to listen to our complaints.
July 2017 by Kabira Alieva
Awful experience this morning. Staff NOT understanding at all. Were running late for an appointment - called the clinic to say this. Was advised that we'll be seen if we are 10 mins late max. We were 11 minutes late and turned away. They said that the eye test needs to last 25 minutes by their policy and we can only be 10 mins late - so, by their logic, 1 minute difference would have reduced our appointment time to 24 minutes. Ridiculous. We rushed in, with a little child, to be turned away because of one bloody minute. Interestingly, on the phone I was told that we cant be over 10 mins late because it's a full day clinic today, very busy. Then we were offered 5 different slots for today to make up for the missed appointment. None of this makes sense, just turned our morning into a very stressful one. Will lodge an official complaint to Boots Opticians about this practice. Staff could be a lot more understanding and kind.
January 2017 by Len Perry
Very thorough, not rushed. Optician knowlegeable. Excellent customer service. Recommended
October 2016 by Yannis Papaioannou
Polite staff. Thorough eye tests with solid knowledge on the subject. Recommended for your eye test
