November 2023 by Jessica Stubbs
Absolute scam when withdrawing cash. Buttons are out of alignment so incorrect amount of cash came out. Questioned it with owner behind the desk and said I was wrong for thinking the 2nd button was for the 2nd amount shown!! I accepted the charge but will not use again.
September 2023 by karolos99
Absolutely disgusting behaviour. Rude, impolite, and inconsiderate. I asked to collect my parcel at 18:00, as was suggested by the UPS delivery note, and was told extremely rudely that I have to come tomorrow. Their rule is 07:00 to 17:00. How is it possible that UPS suggests a time slot that is not in line with their access point? And how is it possible that the people running that dungeon of rudeness be associated with BP as a company?
July 2023 by Sophie Oliver
People from BP station always rude! The old man is the worst
May 2023 by Fuji Stein
Don't take 'soft items' like Lottery tickets by card anymore, so the person serving me said.Paypoint has been down for weeks too.Basically, this is place is a redundant service.
April 2023 by Serge JFK
I walked a mile to collect my UPS parcel at 6:30pm and was told by an unidentified person on the customer side of the counter that the UPS collection point closes at 5:00pm. I showed him a printout of the UPS Web site indicating that the opening hours were until 7:00pm. His answer was unintelligible except for the part telling me to come back the next day before 5:00pm. Another man behind the counter supported his request. Their attitude was dismissive and as non courteous as it gets. I will report this to UPS and strongly recommend that this Collection Point be avoided at all cost.
November 2022 by Alex Katsambas
I selected this place for a drop off of a parcel. Came twice to pick up the parcel in 2 days and both times the person who ?scans? the parcels was not in.Horrible service.
November 2022 by Three Qs
My local petrol station, and the one I do not use given how they always price to be more expensive than anybody else.***Thank you for the response. You have been consistently a lot more expensive than every local petrol station every year I can remember. Your services are not premium, they are a commodity. Make your petrol price competitive and I will use your services. Bye.
October 2022 by Jackie S
DO NOT COME HERE!! We filled up our gas and went to pay, to find out they are only accepting cash. The ATM on site charges a huge fee. We were completely ripped off here
July 2022 by Grzegorz Swirszcz
Horrible, stay away!I called to make sure I can drop off my UPS parcel, when I arrived 10 minutes later I was told they had no space, and had to go back home.Horrible, rude, unhelpful, avoid at all cost!
March 2022 by Aneta Salata
It's the second time that I am extremely disappointed with the service they provide. I went all the way to collect my parcel and they refused to release the parcel because the scanner didn't work. They do not have any manual form to proceed with the collection, which every company uses in the case of power cuts. Two Indian men, employees were so unprofessional, with no basic skills of customer service, acting in a very unprofessional way towards me as a customer and a woman. UPS should be aware of this and make an investigation. I saw a lot of very negative feedback about this collection point from other customers but now I am aware of that it is true as I have experienced exactly the same. This is the second time. A while ago I had a parcel to collect from BP STATION and even though I was there around 6:30 pm they refused to give me my parcel as they said that I have to come back the next day because they closed earlier that day, and the employee who is responsible for ups parcels has finished already. It's ridiculous to put customers in this position that second time I wasted my time and had to go back to collect my parcel the following day. The official opening hours for this point is 7 am to 8 pm.I am very disappointed that UPS doesn't investigate the collection points customer service and operations.
December 2021 by SharronD-23
As regular customer every time I use this station at the counter the staff are rude unprofessional its seems they incapable of their duties and customer service , staff shouting being rude this should not be tolerated they should all be replaced with civilised people a new team . I Do not recommend any of their staff very untrustworthy .
November 2021 by Mariusz G
I wish to give negative star too, I parked car on side because I forgot my wallet from local shop and the gentleman from cash counter shout on me why I left a car where was a second driver in car. Sorry but how I can pay without a money or card, then I park and tank, then went for my wallet. Guy telling me I am looking for trouble. Very rude staff.
November 2021 by Amanda C
I had my UPS parcel delivered here yesterday and when I went to pick it up the man behind the counter was odd, unhelpful and he refused to look for my parcel. I knew it was there because the document put through the letterbox said it would be there after 6.30pm (I was there at 6.50pm). The man even said 'I know you, the delivery man told me about you. Your parcel will arrive tomorrow.' He then continued to ignore me. I refused to leave and repeated it must be there. He still ignored me. After 2 minutes of ignoring me he FINALLY looked for my parcel. But only because I was pushy. It was there all along. Strange thing is, I was in all day and the delivery man never buzzed the buzzer/intercom. So he made a mistake not delivering it as well. I don't understand why he never buzzed for my flat. I'm complaining about the man in the petrol station because he was so lazy and rude and weird. I think he just hated his job and wanted me to have a wasted journey walking to the petrol station.
October 2021 by Erik Mate
I wish I could give this place negative stars. The gentlemen that work at the cashier counter are insanely rude and disrespectful. Absolutely disgraceful. Avoid at all costs and never have a package sent here
October 2021 by Andreas Utermann
I was conned out of 15 pounds. I went there today for a car wash and fill up the car. I was told I could only get 15 pounds worth - fair enough. I has 34km left in the tank. The car wash attendant insisted he filling it up and pay should already pay 15 pounds at the til - which I did. On returning to the car the pump showed 15.02 and 9.8 litres. After paying I drove off to find that I had only 33km left. The pump had evidentky not been reset to zero before Tgey pretended to put gas in my car. Shame on me for getting conned I guess. Watch this petrol station.
