December 2023 by ziwei zhang
The food in this restaurant is very good and I saw a lot of people in line when I checked in, so I went downstairs to eat after checking in. A saleswoman greeted us with a warm smile. The pizza she recommended to us was delicious and we loved it. sea bass is also delicious, highly recommend this restaurant, will come back next time?
December 2023 by Philip Stokes
Horribly dark and gloomy.Cup of tea so weak and watery so sent it back.Ambience was depressing - will never go there again.
December 2023 by William Antcliff
I'd booked a table for myself and work colleagues as our Christmas meal out together. Booking was smooth and easy, which was great given it was 24hrs notice for eight people in the middle of December.Good atmosphere inside that wasn't too loud or busy - the restaurant is positioned slightly away from the main foyer to the hotel. Food was good, although I would have preferred a few more options, especially vegetarian.Service was equally fine, although I think we had a new waiter as they seemed confused by a few of our basic questions regarding customer allergies and food ingredients. They also needed to be summoned more than once instead of actively checking up on us. Overall though, I had a good time here and would recommend it.Vegetarian options: Could be more variety for vegetarian customers, although what was there was fine. Vegetarian and vegan is not easy to read on the menu, especially in the evening when the restaurant deploys atmospheric lighting. Had to double check a few times to make sure which options were V or VG
December 2023 by Philip Procter
Decent breakfast, but get there early, they start to kind of ignore you the closer they get to finishing time as they are busy backing everything away!Vegetarian options: Fair amount t for veggies, nothing special but will feed you for sure.
November 2023 by Catherine Cleary
Wonderfully attentive service. We had a great time with Vrushali!
September 2023 by Alan
Buffet breakfast, lots of cold and hot food to choose, no time limit watcher, we were there for over 2 hours, decent coffee.Eggs are cooked per order, can be a long wait.
September 2023 by Agustina Willmott
Great pizza and the best atention!Would like the place to be better lightened at night.
August 2023 by Dylan F
Great dinner spot. Me, my partner, and my parents had dinner at Carluccio?s on our last night in London. Vrushali was our waitress, and she did an absolutely fantastic job. Probably the best service we have had in London. She recommended a great prosciutto pizza. The lasagna was also spot-on. Give it a try if you are in the area and be sure to ask for Vrushali!
August 2023 by Ahat Aht
As the reviews suggest, this branch has always been hit and miss. I dined here yesterday and it was more positive. Service has definitely improved. Very good. All staff were friendly, attentive and nice. They were also really on the ball with allergies. I was asked a few times so at least they take it seriously. Nice menu of pasta, salads, pizza, desserts and more. They also offer breakfast earlier in the day. I had the beef ragu pappardelle which was braised beef slow cooked in red wine, black olives and herbs. This was served with pappardelle pasta. It came out really quick so I am not convinced on how freshly made it was. Tasted nice but not amazing. Some of the cuts of beef were fatty. Hearty pasta dish. I don't believe the calories displayed on the menu were correct. The lemon sorbet served with a Lingue di Gatto biscuit was badly presented and thrown into a plate. Almost as if I was at home! I could have done a better job myself. The sorbet was nice and refreshing in the heat. They give three scoops. Nice restaurant. Very big but tables are nicely spaced so it never feels crowded. Lovely in the evening especially with the dim lighting. Always busy given the location in the hotel. Many non-guests tend to dine here too. Generally good but always very hit and miss!
August 2023 by John K
The staff are exceptional The service excellent So friendly and helpful Anna in the executive lounge is excellent Highly recommend
July 2023 by LisaH
I've eaten other Carluccios elsewhere and the Italian food has been delicious and authentic. This was not. My pasta dish was definitely reheated and not fresh. Very disappointed as had been looking forward to our family celebration meal. The meal was expensive and not worth the money. Such a shame as Carluccios used to be one of my favourite Italian restaurants.
July 2023 by Travel Reviewer
As the reviews suggest, this branch has always been hit and miss. I dined here yesterday and it was more positive. Service has definitely improved. Very good. All staff were friendly, attentive and nice. They were also really on the ball with allergies. I was asked a few times so at least they take it seriously. Nice menu of pasta, salads, pizza, desserts and more. They also offer breakfast earlier in the day. I had the beef ragu pappardelle which was braised beef slow cooked in red wine, black olives and herbs. This was served with pappardelle pasta. It came out really quick so I am not convinced on how freshly made it was. Tasted nice but not amazing. Some of the cuts of beef were fatty. Hearty pasta dish. I don't believe the calories displayed on the menu were correct. The lemon sorbet served with a Lingue di Gatto biscuit was badly presented and thrown into a plate. Almost as if I was at home! I could have done a better job myself. The sorbet was nice and refreshing in the heat. They give three scoops. Nice restaurant. Very big but tables are nicely spaced so it never feels crowded. Lovely in the evening especially with the dim lighting. Always busy given the location in the hotel. Many non-guests tend to dine here too. Generally good but always very hit and miss!
July 2023 by RaymondA
It was very noisy the chairs were uncomfortable the first course Chicken Pate was sitting in butter Never Never ?? have I seen such a PATE they took it away we had the soup which was ok I had chicken milansse which was overcooked and the potatoes Well less said the better We will never be going back & I cannot recommend it to anyone ??????
July 2023 by Susan Price
Be in this place very often and I like everything!
I am an elite masseuse, I will help you relax after a hard day. I also provide services of an additional nature. You or a married couple. Any options are limited only by your imagination.
To contact me write me on E-mail:
[email protected]July 2023 by Abel Joseph
Food was terrible. Would do 0 stars if I could.
