November 2023 by September Rose
All the staff are friendly and helpful, excellent customer care and effective service, never so lucky to have this shop in our neighbourhood. Thank you ?
October 2023 by Al Roulexe
A disappointing experience. I was informed my scooter was not allowed, so I assured them it was a manual scooter, as their signage specifically said ?No ELECTRIC scooters? ? as with tube stations. After a short debate on the clarity of the guidance, the polite young lad said I could fold it up, which I did, though this seemed pointless; it creates an obstacle whereas an upright manual scooter is harmless and easy to control in tight spaces. At this point the senior gentleman repeatedly accused me of ?getting angry? and repeatedly asked me to go outside and observe the guidelines else he would ask his staff not to serve me. This was disrespectful and wholly inappropriate. In the end I accepted that they didn?t allow any scooters, but I made what I termed a ?fair? point in that that sign was clearly ambiguous and misleading. I do acknowledge that when engaging the folding mechanism of my scooter, I let it ?clank? onto the floor which did perhaps express my irritation. However, at no stage did I raise my voice or use harsh words, so the accusations felt condescending and unwelcome, especially when repeated. I felt all they needed to do was say ?apologies, sir, but we?ve experienced a lot of crime and antisocial behaviour around scooters, but we can see you?re not creating any problems, please go ahead?. Instead, the stares I received on entry, and the following aggression, seemed judgemental. I might be using a scooter and wearing a hoody and headphones, but there?s no need to make assumptions on my character? Common sense is required, sometimes. The young lad kindly assisted me when the scanner needed rebooting and I assured him I didn't mean to sound annoyed.*EDIT*: I accept the gentleman's apology and appreciate it. I also apologise, for displaying irritation, though I was not rude or condescending. I respectively disagree about the signage; let me explain with constructive criticism which might help the owners. If you own a scooter and see on the door NO ELECTRIC SCOOTER, you won?t pause to scan the symbols in case further down it says ?no manual scooters either? ? you will obviously assume a manual variant is allowed, as I did. They just need to change the sign to ?NO SCOOTERS, MANUAL OR ELECTRIC? or if a folded one is allowed put that in brackets after the text too? Job done, clear as a bell. I would point out though, that a folded scooter is an obstacle whereas an upright one is easily controlled. It is not unreasonable to allow these, think of children?s scooters, parents with prams ? are you going to ban these because some idiot, with no legal grounds, tries to sue you? Also, one would certainly not want to leave a scooter unattended outside, that is out of the question in London. As the gentleman said, learnings on all sides here.
July 2023 by Marlow London
Lovely staff, fresh baked goods and a really lovely selection. My go to for all my evri parcels too.
July 2023 by Hannah Gould
The staff here are wonderful. Helpful, patient and friendly. It's always an absolute pleasure to drop off my parcels here. Thank you
June 2023 by Laurie Boult
I love this shop and all of the staff so much! They really feel part of the local community. I visit here many times a week to send parcels and the staff are so welcoming, friendly and helpful. Often give me a laugh and even gave me donuts on my birthday- I wouldn?t take my parcels anywhere else!
June 2023 by Cecilia Valente
I have used this shop for the last two years on my way to my after school clubs in nearby schools and I always get 1st class service as well as high quality food, including freshly baked bread, cakes and donoughts. Today I even got a free box of Krispy Kreme treats for my pupils, who were overjoyed. Thank you for helping me make my last club extra special and for your professional and courteous service all year around.
May 2023 by Didara Abdirakhman
I?m always greeted with a smile and I feel very welcomed here, the staff even got me a box of donuts when they found out it was my birthday! :) everything that you?d need can be found in this lovely corner shop, and people working here make sure to keep the atmosphere friendly and inviting!
May 2023 by C M
I'm so lucky to have this awesome store close to me. All the staff are super friendly and helpful, and they know their stuff. Plus, I use this place as my Amazon locker and Evri parcel shop, and they always come through for me. One time, I had an issue with an Amazon refund label, but Tirth totally saved the day and fixed it in no time. I was seriously impressed and highly recommend this store to all locals.
April 2023 by Thames Runner
Absolutely inept in dealing with parcels. Refused to give me mine even with evidence, passport, bank statement DO NOT USE rude staff that cannot think. Also they stock sour milk.
February 2023 by Charlotte B
I use this shop very regularly as it is near my home. Staff are always so nice. Prices are good. I just really like this shop. People that are giving it bad news are obviously just hurt by the fact that they do things properly and not just give out parcels to randoms with no ID it seems.
February 2023 by Jordan Humphrey
So very helpful with my packages! I came in pretty unprepared and the lovely staff member here was so patient and took care of everything with a smile! Would highly recommend. Maybe when not busy for their sake.
February 2023 by Amy Leonard
The woman on the counter seemed to take pleasure in telling me they weren't accepting Evri parcels. Passive aggressive and condescending in tone! Really strange attitude towards customers, wont use again.Edit because of the INSANE reply below.You checked cctv? How do you know which customer I am on your cctv?There are always a jumble of signs on the door, special offers etc. I do not stop to read them all.You are lying in your reply,I came in and used the terminal. There was NO sign on the terminal.I came to the counter with my parcel and the woman told me "we're not doing Evri", just like that. No I'm sorry for the inconvenience or anything.I explained you were still listed on Evri's website as available for drop off and that I had travelled specifically to use the service, the woman who I spoke to snapped that I should have rang the shop before I went there.She did NOT give info of where else to go or give a number to call. She was curt and condescending and seemed really happy to be able to tell me she couldn't accept the parcel, very weird way to treat a customer.You logistics are your issue, not the customers, if you dont like doing parcel shop don't do it!!!I stand by my review it is not baseless. My review is not about the inconvenience, these things happen, it is about the attitude of the staff member I spoke to. The woman on the counter had a rude attitude. The response to this review only demonstrates their bizarre attitude to customers.
January 2023 by [???] ???
Great service, always have a smile when I walk out. Tasty homemade cakes at the checkout desk!For who those come and pick up parcels, here?s the pick up hours. (Picture taken in Jan, 2023, pickup time may vary, please refer to the latest version of the timetable in the store) ?
January 2023 by Lisa Newman
The most helpful friendly staff. They always greet me with a smile on their face. They have a great selection of items to purchase. The standard of service is excellent. They are always happy to assist if I have a problem with printing a label for a returns. This is the only shop I go to for sending & collecting parcels. 5* all the way.
January 2023 by Paula Manacas
This shop is owned by a lovely family and they are all very nice and helpful. The space is clean, well organised and they offer the kind of personalised service that?s very difficult to find nowadays. Here I can find all the essentials I need, collect or send my parcels and be sure that when I leave I have a big smile on my face.I feel very lucky for having them near home and am really grateful for the support they offer me and the neighbourhood.
