November 2023 by John Stokes
The staff turned up 50 minutes late, didn't apologise for being late, then told me I can't charge my electricity key as the machine isn't working.The level of ignorance is astounding.
October 2023 by Maria Squirrel
Awful post office. Rude staff. Unprofessional staff. They could not care less. Avoid!!! I would give zero stars if I could.
October 2023 by Somaia Barghash
I went to the Post office today and the women working there, her name is Mrya (I hope I am writing that right) was very helpful and friendly. She helped me with everything and always had a smile on her face. Thank you!
October 2023 by An Dry
Lazy employee (tall bearded) who refused an Amazon return claiming ?we don?t do this here?. When showed evidence to the contrary, he claimed that ?they could not bag the item, contrarily to the Amazon instructions. Shame on you Post Office!
August 2023 by Antony Phillips
Usually fast and efficient. Sometimes busy like other reviewers say, but generally good service and staff members doing their best under a lot of pressure.
July 2023 by Inar Malik
This post office is always so understaffed. Take over 45mins to be served. I feel so sorry for the staff as they get so much abuse. The managers need to change their strategy to solve this dilemma.
July 2023 by András Marik
Shameful and disgusting customer service with ridiculously long queues. Who hired these people? Who thinks after going through all these reviews that this place should keep operating the way it is? At this point the best thing could happen to this branch if it was closed and demolished permanently.
July 2023 by Ayela
AVOIDMiddle aged woman with a hijab was incredibly unhelpful and rude to me - both my cards were declined and I have online banking - nothing came up on my account, no issue or block. It was their machine. She wouldn?t let me go through any other till even the other one that was open taking customers, glared at me and didn?t even bother coming up with a reason she couldn?t go look for another machine, she just said ?I already did it.? Completely wasted my time. Will look into complaining officially but the staff are so useless I doubt there?s any framework for it.
July 2023 by Lucy van Dijk
Very understaffed. Always such a long queue and the self-service booths are never working
June 2023 by Gary Whittaker
Shockingly rude staff behind the postal counter , who seem to think mumbling and head nods are an acceptable form of communication, there used to be a great service, but it's plummeted down hill very quickly
April 2023 by Joseph Masalaq
Low quality and indecent people. Seems like they hate their job. Customer service is not just bad but disgusting. People working here yell at you and do not have respect for clients. So sad for such a nice area like Swiss Cottage - nice area but the post office makes me feel as if I was in a rough area.
April 2023 by john Lias
Lady very slow behind the counter. They need at least one more person. Self checkouts are switched off all times. I only wanted to send a letter and had to queue 20 minutes. Please cancel the license and give it to someone else who care about the costumers not only the maximum profit.
February 2023 by Nicolae Tudosie
Horrible experience,had to post a parcel and told me they only post by 1st class special delivery...of course the most expensive...although was "guaranteed by 1pm next day" it didn't arrived the mentioned time!!!! Why did I pay the most expensive postage for???? When saying guaranteed 1pm and actually didn't arrived at all....horrible service
January 2023 by September Rose
This is the second time I have been there and it closed suddenly without earlier notice. This post office didn't value customers' time and completely our wasted time. I am sure it must have happened more than 2 times before as I have experienced.
December 2022 by Tara Murphy
Just spent 45 minutes queuing here only to be told there wouldn?t be any staff at the counter for another hour. No apologies. So I?ve just left having wasted 45 minutes .Just don?t come here.
