January 2024 by Philippe Gelin
Rude manager. We were with my son waiting quietly for my wife to come out of the changing rooms when we were told rudely to move out the area. I told the lady manager it was not the way to talk to customers and instead of apologising she started to argue with me.
November 2023 by Amber
A great store with great product and exceptional staff especially the manager who always remembers my name. I have been shopping here for years and nothing is too much trouble ever.
I wish more people would take the time to leave positive reviews as it seems as though a few people who have not had the same experience do take the time to complain.
I have witnessed the staff here on very busy days doing the best to help everyone and I have also witnesses some customers being so rude to the staff when a return has been refused due to the length of time they held onto an item. Its a shame staff can be penalised for upholding a policy.
I can say that I do not recognise the issues that some have left and they are quite nasty in some cases. I think the staff should sue these individuals for the nasty comments left!
October 2023 by Nick K
Overcharged me £10 and didn't even apologise. I truly hope the level of professionalism displayed by the staff from this branch isn't representative of the hiring strategy across the brand, because that would be a worrying sign for Reiss.
August 2023 by sinem kavrano?lu
I have recently been harassed by the blonde elderly lady who is apparently the shop manager and when I came here to leave a review I noticed that I was not the first person in this situation.Really rude and disrespectful behaviour and I will never go back to this store again
August 2023 by Rohini Gupta
My recent experience at Reiss Hampstead was unfortunately far from satisfactory. I feel the need to express my disappointment with the service provided by an elder blonde lady at the store. Her behavior was both rude and unprofessional, leaving me feeling harassed and disheartened. And this is not the first time she has abused her position at the store.During my visit to return items, which I was well within my rights to do so, the encounter quickly turned sour as the lady decided to confront me in front of other customers. Her approach was threatening and completely uncalled for. As a loyal customer who spends a considerable amount, approximately £5000 a year, on purchases from the brand, I expected to be treated with respect and understanding. Esp. as she can see this on my account which she purposefully overlooked while I asked her to, despite telling me she can see the full history of my account.Furthermore, the situation was made even more distressing as I was accompanied by my little girl, and the lady's disrespectful demeanor was unacceptable in that context. Customer service should always prioritize empathy and courtesy, qualities that were sadly lacking in this particular instance.This store employee should be trained to handle situations with sensitivity and professionalism. Resorting to rude behavior and exercising a false sense of power is simply unacceptable.Given the other complaints against her in google reviews, the management of Reiss Hampstead should take this matter seriously and address the issue promptly. It is essential to ensure that all customers, regardless of their circumstances, are treated with the utmost respect and provided with the service they deserve. The necessary actions should be taken to avoid similar unpleasant experiences for others in the future.
October 2022 by M
5 stars to Yoko, sales assistant, she is LOVELY, helpful and passionate about the brand. Unfortunately 3 stars because the main sales assistant who assisted to retrieve the online order to collect for me lacked basic customer service skills, and was quite unwelcoming to he honest. A disappointment as I love the brand and buy regularly when i can. Just love the autumn collection ??
August 2022 by Andrea Cannuni
We wanted to visit the store that should have closed at 6 pm but it's 5.30 pm and it's already closed.
July 2022 by Elisa Dalla Palma
Awful experience.I had to order a dress from a shop in London since they didn?t have my size.My partner went to pick it up and it was wrapped in a plastic bag, all crumpled, it looked nothing like the one I tried in the shop.I couldn?t wear it for that evening, had to buy another dress and when I went to bring it back for a refund in the Reiss in Hampstead, a blonde lady at the counter refused to do so saying I washed it when I never wore it.Basically she called me lier.£200 spent on a dress that I have to take to ironing before wearing it, not refund given and I got insulted as well. Outrageous.Lost a good customer.
June 2022 by Bradley K
The older lady on the till here just now is SO rude. Awful
June 2022 by Tian Blake
A lot of stores miss a trick by only having twenty somethings in their store. Reiss is very clever and have a variety of ages working in their store which is fab! Sometimes you need a more mature eye and mind. I ordered items from the Brent Cross store to the hampstead store and they arrived the following morning. They also held a pair of trousers for me until the next day which they don't usually do but I was desperate and had ordered the jacket to match. Staff were very helpful. The trousers needed taking up and they recommend going to American Dry Cleaners up the road. You get a 20% discount if you come from Reiss as well. The hemming there is immaculate. Shirley did mine.Be prepared to spend monies in here. My suit cost around £400 possibly more. But it is beautiful and will last for years. Great job Reiss!
June 2022 by James Aspinall
Shihab was brilliant at customer services and looked after me very well! Highly recommend! Thanks (sorry if I spelt your name wrong)
April 2022 by Adele Sicka
It?s a shame because I used to shop here all the time spending a lot of money on dresses and blazers for work but the manager an older blonde lady is so so rude. No people skills , no manners so impolite it?s put me off ever going in there. Such a shame beautiful clothes wrong Manager in charge and after seeing all these awful reviews about her why hasn?t she got the sack yet.
February 2022 by Collette Edwards
The usual overpriced high street pretty things but their jewel in the crown is an unusually alert, interested and very nice manager who actually seemed more than a zero hours contractor - and helped to look up old stock and be as helpful as possible. What a pleasure to be served by a young man of quality.
January 2022 by Fiona
Could not have asked for better service from a kind gentleman in ladies wear - thank you so much
January 2022 by John Stein
Horrible horrible horrible service. I would never buy from here again.Poor quality clothing and ridiculous service from the blonde lady at the desk (manager)
