January 2024 by Shamil Shah
Waited over half an hour for an eye test which was booked in advance. Although staff super nice and helpful, the lack of punctuality is not great. Probably a one off, but not the greatest of experiences for me
December 2023 by John A. Durnion
At Specsavers Swiss Cottage/Finchley Rd, I had a most pleasing and memorable: experience- exceptional + fast service, very professional yet so friendly & supportive. Truly, a remarkable Team. And even more so, given that the 2 pairs of glasses that I was tested for & bought here are the best that I?ve ever had (and I am a lifetime wear of glasses). Very highly recommended.
December 2023 by Michael Philips
The eye test was great. but, 1) Stop treating people like they're 5 year old idiots. I don't need 5 text messages and 5 emails as well as 2 phone calls to keep reminding me of the eye test appointment. 2) Stop pressuring people to buy frames and lenses after an eye test! I didn't come to the store to buy new glasses, I came to have an eye test done. That's it. Stop taking up my time and making me feel pressured to drop over £200 on a new frame and lens right there and then when I don't need one.
December 2023 by Yasmine Rana
After years at another Specsavers, I switched to the Swiss Cottage branch this year and have been blown away by the difference in service. The opticians that I've seen here have been kind, patient and understanding (I have a disability that makes me wobble a lot so tests can take a lot longer for me), and most importantly very adaptable to my situation. Honestly I can't say enough good things about this branch.
November 2023 by Roberto Sommella
Specsavers at Swiss Cottage has become my only and trusted optician of choice in the last few years. I have the confirmation that it?s a place of trust and professionalism today, when once again, after multiple visits, Ms Sheena patiently listened to my concerns and helped me make the right choice in my transition to varifocal lenses.
November 2023 by REHANA MIAH
Came here for the first time for an eye test and to choose a pair of glasses. All the staff were friendly with a smile on their faces and were professional too.
October 2023 by G SK
Happy with my new specs (both pairs). Really lovely team of people working in this branch; very attentive. I'd had an accident which was the cause of my needing and upgrade, this meant I was in a fair bit of discomfort when I visited. The team couldn't have been more attentive and accommodating and the person I just collected my specs from even remembered and asked if I'd recovered. Highly recommended.
October 2023 by Becca H
Fantastic service!Naz and Anna spent time giving their honest opinions on frames and helped me to choose some in my price range - thank you!
October 2023 by Percy Harte
Najma and Aanna were super helpful at my Freshers fair and made me feel super comfy and welcome! immediately booked in an eye test :DD
October 2023 by drewski h
Najma and aanna booked me an eye test and were so sweet and friendly we had a great chat, good people!
October 2023 by Sanya Sanya
Amazing customer service,friendly staff,my glasses was repaired in less than 5 minutes,I will definitely visit this place a lot of times in the future
September 2023 by Aria NN
I was recommended this branch from friends and family for their exceptional service and expertise and I wasn?t disappointed! I had an excellent experience here.My eye exam was extremely thorough and informative with the most knowledgeable and caring optician I have ever been to.All the staff were lovely and the whole experience was stress free and efficient from start to finish.
September 2023 by Faliesha Khan
I had the best experience at this Branch last week, im usually terrible with getting my eyes tested but the staff here was so lovely, the guy that did my pre eye test (I've forgotten he's name) was so patient and super understanding with my eyes being abit teary. The lady I had who checked my eyesight Aanna the Manager was amazing, she was super friendly,made me laugh throughout whilst being super professional and gave me the best advice for my eyes... thank you so much.
September 2023 by Annie Guerard
Great service this time. As if it was an independent optician. Informative, attentive and friendly team. Impressed!
September 2023 by Budgie
Andri was very helpful and she explained in detail the prices of the sunglasses lenses and the different options. Thank you
