November 2023 by Chan
I would advise anyone reading this NOT to bother with this scam of a gym.Can you please tell me why Virgin Active choose to ignore the fact that I have cancelled my membership months ago and have completed my 12 months commitment furthermore, I also wrote a review regarding the racism in the club at that time which was the main reasons for leaving. I have also written to Macy Goldsmith explaining that I have in fact cancelled my membership. Why am I still being charged months after leaving? And why have I received an email from a credit agency asking for money I DO NOT owe? This is unacceptable, I have written to head office but want people to know what kind of stress they will be signing up for. This gym is not worth the stress please stay clear
November 2023 by Anna Mitchell
I only joined a month ago, but the staff are always really helpful and approachable and I like the pool. Still need to try out some of the classes. It hasn?t been too busy when I?ve visited either which I appreciate.
October 2023 by Maxim Zaikin Upper Remove
Pretty average but steadily going downhill.The swimming pool is insanely shallow, about a metre of depth, water goes up to my belly button when I stand in it. All the loungers and benches on the side of the swimming pool have been removed, meaning if you are there to wait for someone, or need to sit and have a break, you have to sit on the dirty and possibly wet floor. The sauna is very weak and feels like you are sitting outside on an average summers day, absolutely puny temperature. The jacuzzi is ok. The changing rooms are nice and big and have many different benches and lockers to change, the highlight of the swimming pool experience. The showers do not lock and are constantly run out of either body wash or conditioner, sometimes both. Waiting area/lobby is empty and lifeless, no food/snacks, only 1 vending machine. I have gone to this swimming pool for over 10 years, it is going downhill and wont be long before it shuts down due to lack of customers.
October 2023 by shehzad babar
Gym floor is decent but place is a rip-off otherwise including in terms of the spa facilities where nothing's ever working right, such as the lousy steam room and other things like staff gradually getting rid of the pool side benches for no good reason given that there's more than enough space, so that I'm sure soon there will be none left, and people will just be expected to chill on the floor.. what a joke. The Virgin app keeps requesting feedback which is pointless because the staff don't ever respond.
October 2023 by Sonia Guzzo Fitness Training
This has been my favourite club since ever!As a fitness pro I can say that it has great facilities and lots of equipment, differentiation of working out areas, top reformer Pilates studio, spinning and so many classes to choose from. The staff at reception is very friendly and helpful, particularly Mo and Caitlyn, same as all the PTs. I always feel very welcomed and at home.
October 2023 by Carolina Castello
The gym requires a serious revamp feels like out of 90´s catalogue, but more importantly to up their cleanliness level, it´s deplorable. For the amount they charge monthly is not comparable to other Virgin Active gyms like Angel, Nottinghil or Fulham .
September 2023 by Tomas Campodonico
Friendly staff and incredibly equipped gym. It is not very crowded and you usually don't have to wait to use any equipment
August 2023 by Savraj Kalsi
Great gym space, cycle studio, reformer room and swimming pool with sauna and steam is great!The best part has to be the friendly and incredibly helpful staff - Macy went out of her way to solve my issue and did it very effectively and efficiently.Many thanks.One suggestion would be to top up the shower gel / conditioner dispensers at the showers more frequently as a lot of those were empty and having to keep switching showers especially when busy can be annoying.
August 2023 by Sapna Shah
I saw a mouse running through the changing rooms the other day? there are even mouse traps in the individual changing rooms so clearly they are aware of the issue? very off putting.Classes and teachers are amazing so it?s a shame the above brings it down a lot.
July 2023 by Shanice S.
Great gym, I recently joined and the staff are just so friendly, laid back and helpful - Rochelle is great! The gym floor is large with a range of equipment, and swimming pool is a decent size with a jacuzzi, sauna and steam room - the steam room is excellent. People are friendly and I feel comfortable here, which is not always the case in some gyms.?overall great experience so far :)
June 2023 by Ben Wright
I had around 7 guest passes expire and the club (info@virginactive) would not renew them even though I was not able to use all of them in time and got incorrect notifications from the app saying they were still available.As other reviews also mentioned, this club is running out of towels often and the last 3 times I wanted to go there, they had no towels so I could not use the facilities. Given the issues they had at the club, you would think they would at least make an exception on something as minor as guest passes (given their app was the one that gave out the miscommunication on their availability).Given the above, I have requested to cancel my membership with Virgin Active and will change to a different club that is not part of Virgin Active.
June 2023 by francesca romanin
The staff are lovely. The classes are great. The people are friendly, it's a nice social vibe. The 3 stars is for the gym space itself, it's decor is a dark grey in areas and a bit squishy and no natural light. This lack of open plan space has changed how I work out, meaning I do less stuff and don't use the studios .Could do with a couple more machines, and a power plate please.
June 2023 by Salina Sandhu
Great gym with all the great facilities, beautiful pool and fun acqua classes. Virgin multi access means you can attend all clubs London and quite a few. Very friendly, kind staff and I would recommend.
April 2023 by Marianna Petrivska
Very poor customer service in Swiss cottage. They are having lots of rules but there are not mentioning them neither in contract nor providing the announcements inside the gym.If you sign up with a child one day they may tell you go off the pool just because kids are allowed to swim only in specific hours while all other adults are allowed to swim from 9 to 10 a.m. in weekdays. They never mention it on contract you know it afterwards.Very poor spa experience comparing to other Virgin Active clubs like Islington and Moorgate. Sauna and steam room are very small for the amount of people visiting. Jacuzzi is not any better either. The only plus are class teachers. Really like yoga ashtanga and cycle classes.
April 2023 by Shabir Ahmed
The most dirtiest gym I have been to. This gym is actually worse then the £20 gyms the lighting is terrible. Why so dark in there. Someone wrote it zaps your energy upon entering, felt exactly that. The swimming pool is outdated, my family are from a developing country and my country standard is better can you believe. Changing rooms are ancient and dirty. It feels like this was an old gym that virgin took over.
