October 2023 by Hyacinth D
I had a wonderful experience when I went in yesterday for my first eye test at this particular branch. I was a little early to my appointment but they were able to accommodate me in a timely manner. I was met by the lovely Jonalyn - she, and the rest of the staff, were very polite and welcoming. This young lady advised and helped me pick a pair of frames that best suited my face shape and needs (I even opted for a pair of transition lenses because of how well she sold it!).The service was fantastic and the staff were friendly; I will be coming here again :)
October 2023 by Supatchara Kananitikul
Had a very good experience with Vision Express at Swiss Cottage. Staff gave me a very lovely welcome and was very helpful. Ash, greeted me and help me pick the right glasses for me. I tried over 10 pairs and she even mentioned something I overlooked as suitable colour that can make me look good with glasses on.Service was great, nice products, and offer multiple options. Very happy to be there
October 2023 by Paul Kiddle
I had an appt with Lukshana at Vision Express Swiis Cottage on 19th Oct. She was extremely professional in the way my eye test was carried out. Explained in very clear and uncomplicated language the results on the screen and was able to assure me my eyes were in a healthy state with only a smallish change to my prescription. Would happily see her again for my next eye test and would certainly recommend her and Vision Express for the service provided.
August 2023 by Lucy Sanderse
I?ve been a customer of Swiss Cottage for many years and have always been very happy with their service.Today however, it was exceptional.Yesterday my glasses broke, the arm came off my glasses. I popped into the branch this morning and discovered that unfortunately they could not be repaired due to the style of the frame.I was looked after by Mona who was amazing, she looked up the model, found a similar pair (slightly different colour) and was able to pop out the lenses and put them in the new frames, so all I had to pay for was new frames.This was all done on the premises while I waited in 20 minutes.Mona was so helpful it made my day.
August 2023 by Arif Delawala
The staff's friendly and knowledge made choosing my glasses a breeze. Prices and offers were unbeatable! Exceptional customer service. Highly recommended!
July 2023 by Graeme G
Literally the only optician that has ever tried to charge me a fee to fill out a simple form I need to expense the test cost with my employer. I?ve done it 5 times before and they are always happy to fill out, no questions asked. Here they ask for a £20 fee to cover a £30 eye test. Completely bonkers.You?d think considering I would have (not anymore) subsequently spent ~£400 on a pair of glasses for my new prescription they may waive it but apparently not.I?ll take my business elsewhere and will not be returning to vision express.
July 2023 by Dirk Weirich
Been using them for ages, every optometrist there has been great. Most recently saw Lushana for my annual checkup. She did a thorough eye exam and then told me I don't need new glasses for now, no attempt at selling me stuff I don't need. Would recommend.
July 2023 by Simply Amine
Exceptional Experience at Vision Express: A Five-Star ReviewWhat an an outstanding experience from start to finish visiting Vision Express Swiss Cottage Branch, I must say. Every aspect of my visit was marked by professionalism, attentiveness, and a genuine commitment to customer satisfaction. I am delighted to share my five-star review of the exceptional service I received.From the moment I stepped into the store, the warm and welcoming atmosphere put me at ease. The staff members were not only knowledgeable and highly skilled in their field, incredibly friendly and approachable. They took the time to understand my vision needsand patiently answered all my questions, ensuring I felt comfortable throughout the entire process. When it came to selecting frames, the staff provided invaluable guidance, helping me find a pair that suit my face.The optometrist was thorough, explaining each step and making sure I understood the purpose and significance of the tests being conducted. Their expertise was evident, and their ability to identify and address any potential issues was truly commendable.I wholeheartedly recommend Vision Express to anyone in search of outstanding eye care services and a memorable customer experience. They have certainly earned my enthusiastic five-star rating.Thank you, Vision Express, Swiss Cottage Branch for setting a new standard of excellence in the eyewear industry.Amine Ben
July 2023 by Kayleigh
went for an eye test and to get myself glasses after a long awaited time. the staff were extremely friendly and patient with answering all my questions, especially with regards to the different types of lenses. definitely coming back again for regular tests.
July 2023 by jinomonta
After Specsavers in the Swiss cottage mistreated me, I visited this store for my new contact lenses. The optician I saw was unbelievably unprofessional and reluctant to see me for another contact lens fitting. During his telephone conversation, he said, "It is unfair that you (me) paid 35 pounds just for 3 pairs of trial lenses considering the shipping fee and the contact lenses cost. Also, he implied that he was wasting his valuable time by spending 15 minutes in this fruitless conversation with his raised voice. According to Vision Express policy, customers can try as many lenses as they want until the customer is satisfied, though.I also wasted time visiting this store, trying lenses, and complaining about the discomfort with lenses.I reported this case to Vision Express customer service, who suggested I visit other branches.For those who live in the Swiss cottage area, you should go to other branches to save time and money.
July 2023 by GARY OFFENBACH
I had an eye test conducted by Dr Pratheebam.I was pleasantly surprised how thorough, knowledgeable and caring she was. I felt she went beyond the normal to give me correct and more importantly, honest information about my eyes.I could certainly recommend her at Swiss Cottage, Vision Express.Thank you again Dr Pratheebam if you read this message.Gary Offenbach.
June 2023 by Kasia Pietrzak
I had a very good experience at Vision Express Swiss Cottage. My partner and son went for the 2 pair option each with the payment plan 0% APR over 2 year which is a great option to pay for your glasses.My special compliments go to Laurienth Lucia who was very lovely, helpful and so patient. Everything went so smooth and she has extraordinary customer service skills.The rest of the team were also very helpful and polite.Overall I highly recommend this branch.
June 2023 by Amelia TC
I can highly recommend this branch who have looked after my family and me for years. Lukshana is particularly knowledgable and helpful and if you can get to see her then that's even better. She's really great!
May 2023 by Stefan Navaratnam
I was greeted by a member of staff named Laurieth. I high recommend her for her incredible service.I had an opticians appointment and bought a pair of prescription glasses and sunglasses in the same day. In addition, my mother who accompanied me also bought a pair of sunglasses on recommendation of Laurieth.As stated in both my 5star google and trust pilot reviews, both me and my mother cannot recommend her enough. She is a great asset to the store and had much patience with us, going above and beyond by spending what seemed like more than an hour with us. She was easily able to balance seeing us with other customers, regularly checking up to see if we had any questions when choosing frames.Me and my mother both agreed to start using this branch as our usual for any further products. It makes all the difference when the staff are incredibly helpful, knowledgeable and go above and beyond for you.We thank you!
May 2023 by Coley Cole
I am very pleased with the service I have received at Vision Express since returning to this store after going elsewhere for a while. Fatima and Sadia are amazing and have been very helpful with both myself and my son. My glasses were made to perfection and I am very grateful for the service I have received.
