March 2024 by philip towell
Waited 30mins to be served gave up terrible
March 2024 by George Noorden
Helpful and friendly
March 2024 by Russell Kershaw
As a loyal patron of this hotel restaurant for the past decade, it's with a heavy heart that I must express my profound disappointment with the current state of affairs. While the staff members are undoubtedly dedicated and hardworking individuals, their efforts are overshadowed by the glaring mismanagement that plagues this establishment.During my recent visit, I was appalled to witness a scene that will forever be etched in my memory: a member of the staff, tears streaming down his face, attempting to apologize for the multitude of issues plaguing the restaurant. It was painfully evident that the staff are overworked to the point of exhaustion, a fact that was painfully evident in every aspect of my dining experience.Despite their valiant efforts, it was impossible to ignore the chaos unfolding around me. With half the usual number of staff members struggling to cope with double the workload, it's no wonder that mistakes were rampant and customer satisfaction was but a distant dream. Orders were forgotten, tables remained uncleared, and the once-impeccable service standards were but a distant memory.It breaks my heart to say this, but the once-charming ambiance of this restaurant has been irreversibly tainted by the incompetence of its management. No longer can I overlook the glaring flaws that have become synonymous with dining at this establishment. While the staff members deserve commendation for their unwavering dedication, it's clear that their efforts are being squandered by those in positions of authority who seem oblivious to the havoc they have wrought.In conclusion, it pains me to sever ties with a restaurant that has been a staple in my life for so many years. However, until meaningful changes are implemented to address the systemic issues that plague this establishment, I can no longer in good conscience recommend it to anyone seeking a pleasant dining experience. It's time for the management to wake up and realize that the true heart and soul of any restaurant lie not in its decor or menu, but in the happiness and satisfaction of its customers.?Samuel Whitbread supported and helped to pass the Dolben Act of 1877 which highlighted the conditions that slaves were subjected to on the ships that took them from Africa to the plantations. Whitbread was key to calling attention in the House of Commons to the plight of slaves.? By quoting this I realise that the conditions for the staff here aren't comparable to how slaves were treated and by no means wish undermine the terrible conditions they faced however I?m quite sure Samuel Whitbread will be turning in his grave!
March 2024 by Janet Hill
Work trip food goodCheck in
March 2024 by SweetAgift
We highly recommend this place!We had a bday party last night and the food was delicious, the private room huge with plenty of space and very clean, the staff very helpful and friendly!I would really like to thank Ferenc and all the staff of course for making the party so special and memorable!We will of course visit you again!
March 2024 by Donna Cook
Mothers day:Sorry not good 12 of us food was dry 2 people ask for ther food 4 times and everybody else had finished ther lunch.
March 2024 by Ian Mann
We went to the pub at 10.25pm on a Friday night only to be told that the pub was closed and that last orders were given. The place had customers in the bar and no reason was given why it was closed. We were staying at the Premier Inn next door and were told that the pub is open until 11.00. Definitely won?t be going there for breakfast or a drink.
March 2024 by Miss Morgan
We had amazing experience. There were just 2 of us, we came without booking. The gentleman at the door (I think he was the manager) took us without hesitating. Steak was perfectly cooked, burger delicious and thanks for cheesecake recommendations.Only one downside not enough staff, I think it would be nice, if you have more staff for quicker service but we are happy.Definitely coming back.Thanks to the whole team.
March 2024 by Liam ?LJA? Angell
Really nice atmosphere, chilled and family friendly and the staff are very nice too.The ultimate roast is delicious and good value for money ?
March 2024 by Am 2_20
We received exceptional service from Priyesh, the duty manager at the Kenton branch . It was so understaffed and he waited on us, the only waiter that was waiting all tables. He looked after us, giving us some lovely recommendations for food choices. This was even though he was rushed off his feet. He made sure everyone was happy, multi tasking between table. A suggestion would be, please have more staff to help the restaurant as he was rushed off his feet poor man.
March 2024 by Hannah Mary Taylor
Booked a table for 6.30 pm only to be told on arrival (after waiting 10 minutes) that they weren't opening the restaurant section because they didn't have the staff but that we could go to the bar section and order our meal at the bar. We didn't fancy that so left. Been going to the Travellers Rest for decades but it was already in the "last chance saloon" because of really bad service in the recent past. That was the last time.
March 2024 by andyfuckingard
Wow. Came in waiting for my partner to arrive with our 8 week old baby for dinner. I told the server named (Steven/Stephen) that my partner and newborn baby were coming up in the lift, and we wanted to eat, so requested to sit in the restaurant. He immediately and strangely appeared to get defensive, and told me he ?wasn?t even supposed to be based near the restaurant? and they were short staffed so told me we?d have to sit in the pub. Slightly confused as there was so much room in the restaurant with only 1 table being served, I asked if there was no way we could sit in the restaurant for our dinner. The reaction was so rude. ?As I?ve explained already we?re short staffed? he said ?you have to sit in the pub.? His tone was very condescending and he was coming across very obnoxiously. I?d only just walked in!I was really annoyed by his reaction, but we sat in the pub regardless. A little afterwards, he came to our table and was rude again, asking aggressively if we had food allergies. He came back again, and told my partner we could sit in the restaurant from 6pm when they had more staff. We waited for an hour for the restaurant to become available for us and so didn?t order on his word we could go at 6pm. This man then finished his shift at 6pm and left. When we asked bar staff if we could go to restaurant as we had been told, the barman told us the restaurant was only ever available for pre bookings, so we couldn?t sit there tonight. He did not know why his colleague had lied to us. The bar staff were very friendly, but this individual was abhorrent.Food was good for price. Service from this one employee was abysmal.
February 2024 by Pauletta Wilson
Awful service.No mocktailsWaited 45 minutes for dessert.
February 2024 by Tracey-Anne
It has been a fair few years since my last visit but it was like yesterday. I love the feel of this place although the set up has changed a little. The restaurant part was dimmed and the area to the left of the bar was the new area. Not sure if it's the new regular? The food took a while, as did the drinks but it was worth the wait. Very nice to be back.Kid-friendliness: They have a kids menu offering 3 courses for only £6.99! Great portion sizes too!
February 2024 by Pearline Bandoo
Very welcoming .service Good would go back again .