May 2023 by Google user
My mother and I had an appointment with Alpana at the Harrow branch. We were seen to with only a 10min delay so no problem.\\n\\nThe appointment was to have my mothers old joint 'book' account changed into a modern account for us both as my father had passed away.\\n\\nAlpana was informative, and just all round perfect really. I had no issues at all and the entire process was about 20mins.
April 2023 by Darren R
My mother and I had an appointment with Alpana at the Harrow branch. We were seen to with only a 10min delay so no problem.The appointment was to have my mothers old joint 'book' account changed into a modern account for us both as my father had passed away.Alpana was informative, and just all round perfect really. I had no issues at all and the entire process was about 20mins.
April 2023 by Sandra Obudo
Went in and the lady was misinformed, rude, dismissive. I am on the verge of shutting down my own account. Appalled to have my money in the hands of such people. Completely lost confidence.
July 2022 by Machaal Alaneizi
Very bad service I?m waiting more 120 minutes
July 2022 by Savi Abezi
Worst custmer service and completely unhelpful
May 2022 by Ketty Adan
Had an appointment at 11:00 with Alpana, got there around 11:20. We have 5 kids and had to take 2 smallest ones with us since we don't have anyone to look after them. They can't tell me about their day so can't leave them with strangers. Anyway, stood in the queue for another 10 mins. A very nice lady checked if my appointment could still be fulfilled. When Alpana approached me, she gave me the impression that she would be able to keep the appointment, but after 5 mins into waiting for my husband to come she said to add another person to an account that would take around 45 mins, then she said 30 mins and i should re-book the appointment. I've explained that my situation will not change, I will always have to deal with unexpected things, I am already there with my 2 kids if she could see me. Now they make this rule where both party should be there if adding a person to the account but didn't take into account the mitigated circumtance. She was indifferent to my situation, which is really bad customer service. I will be closing this account and my child's account because I don't think I want to be with a bank who is ready to sell me stuff but is indifferent to my difficulties!
May 2022 by abc abc
Patrick the manager is awful lies about policies just so he does not have to do work. Does not have any eye contact when speaking and is very rude. Also caught him picking his nose and then eating it!! Ewwww
February 2022 by N S
I had an appointment with Alpana Jadeja at the Harrow branch. She is the worst adviser i have ever dealt with. I was seen more than 10minutes late and all i wanted was to add my mother as a joint account holder. She questioned why and refused to accept that this was a condition of getting a reward for their current account despite me explaining that i had been advised to do so by other Halifax employees and was the recommendation following a dispute. She was adamant she was right and the entire 50 minutes was spent arguing she was right as she had opened so many accounts and the advise i was given by Halifax itself was wrong. In the end she realised she was wrong but did not apologise but continued to waste time and the joint account holder name not added. Halifax - please train your staff well and ask them to actually listen to customers. I am very angry by the time i wasted and the sheer incompetence and arrogance of Alpana and will be raising a formal complaint.
July 2021 by M Isaac
Horrible customer service
July 2021 by Joel Wood
What a friendly staff. Queue hosted, quickly served, ever so polite. Top work Halifax!
July 2021 by Nerik Limbu
First and last experience with Halifax (Harrow). My appointment was just like a joke Worst service every experience in my life.
September 2020 by Natalia Kotelon
Terrible customer service. My partner went there today to get statements from previous year as there is no option to get them on website. We got advised to get them from the nearest branch. Although he went there the lady informed him that she is not able to do it and advised him to do it online? I think that?s really unprofessional and she just didn?t want to do it.Even if he would do it at home still when you enter the bank and request a statement you should be able get it!He went to another branch placed in Wembley and in less than 5 minutes he had the statements.
July 2020 by Ronak Jayant
WORST CUSTOMER SERVICE, the machine had got the money stuck and there was someone free at the main desk but she was like go to the front desk and that staff was helping someone else so I had to wait for 1hour and 30 minutes for her to get my money back from the machine and both the staff were rude.
July 2020 by Thomas G
Useless branch waste my time I come for 2 hours and still not sort out mess
July 2019 by Sinclaire Luis
Large queues ??