February 2024 by Nima Hashemi
Terrible customer service. I went there to get a protein shake which I always purchase, however this time an employee recommended a different product and said that if I was not satisfied I can return it. I had only opened it and the smell was off putting, thus I went to return it the next day however I was rudely told by a lady working there that I cannot return the product after it being opened. Please explain how 2 people can have conflicting rules on the return policy and how I can know if I?m dissatisfied with a consumable product without even opening it. Makes no sense.
December 2023 by John Doe
very lovely store, all staff are great and humour and pleasentness of store. it really is a nice atmosphere.
December 2023 by Farid Hamri
Great store
February 2023 by Steven B
A spacious branch of the health food and supplement store.However, there isn't a large selection of products. It would be great if there were more alternative brands alongside the own-brand H&B products.The staff were friendly enough, one did try to give us assistance and suggest alternatives to the product we were looking for.I will go into this branch in future.
February 2023 by Antony Rudin
Some of the young sales staffs are not polite and lose their attitude to glare at customers. terrible
February 2023 by Nevyana Nikolova
Quality products, always good healthy food and options for vegans or Keto diets. ?????
February 2023 by Alex Ck
12.01.23 I wanted to pick up an order, the woman which I think was a supervisor/manager said the order wasn?t in the store and I need to wait for confirmation message even if the tracking said my order?s been in the store since the 10th. She was quite rude to the other staff member too, funnily enough the older man working there ended up finding my order after I spoke to customer services and they confirmed my order was in store! There are some great lovely people working in this store, really helpful. This woman I encountered today wasn?t one of them!
February 2023 by André David
I am satisfied with the product. Less so with the service. At the pantry, I was not nice, I smiled. The two sellers look at me as if they were at a funeral. Smile?
December 2022 by Izabela Baszczynska
I left today very pleased with this store. always nice service here. today we were served by a muscular gentleman which in itself has already improved my day. gave us an extra discount for a regular customer. miracle worker
December 2022 by daniel dana
My most recent online order was a disaster.I purchased an online order on 25/11/2022 and chose to pick it up from the Harrow branch due to late home delivery. I received an email from Holland and Barrett to collect my itms on 27/11/2022 from harrow branch. When I went to collect my itms, they said it was not delivered. I waited for two hours to find out where my itms were because I was sending itms to another country and my cousine's flight was scheduled for the next morning. . At the end, they said we don't know why your itms are not delivered to the harrow branch. They picked my order from the shop, but two itms were not available, but when I got home, they put omega 369 insted of omega 3.
August 2022 by Donna-Marie Holder
I am surprised that the past reviews have been so poor as every time I have visited it has been a first-class experience. Today was no exception, Salma provided excellent customer care as she was so warm, polite and knowledgeable. She was patient as she helped me with my many queries, which I am so grateful for. Salma, you are such a delightful person and H&B are lucky to have you! Thank you for your help today! Give this store a chance, items out of stock are annoying for sure but the staff are awesome.
June 2022 by Wolf Cub
Worst H&B store i have been to.First visit i asked for some sleep gummies as i could not find them and the lady gave me completely the wrong Gummies and insisted this was the correct item, which it was not as it was for mental wellbeing! I left and decided to order online the correct item and do a click and collect, i got the confirmation in the morning my order was ready to collect so i go there in my lunch break only to find that they could not find the order and i wasted my lunch break on something that should of been simple.
June 2022 by C hi
Always has everything I need. Vegan supplements, vegan vitamins and vagan snacks. Staff are super friendly and store is always clean.
May 2022 by Vesi Alreni
Very rude staff, especially the older Indian woman working there. So, so rude and disrespectful to her customers.
November 2021 by J1985
service is horrendous no staff on the floor had to go to 3 different staff members to get help.One staff member when I asked for help said she is trying to remember numbers and can't help me so I said who going to help me and she shrugged her shoulders.I've never seen anything like it you have to literally chase staff members to get any help.There is 3 different people trying to get help from one person.Need to employ staff on the floor and please train your staff on product knowledge.
