January 2024 by N
Please - correct your working hours! It shows you close at 7pm so why is the shutter down at 6:18pm or 6:25pm already?! It?s not the first time! Wasted my time and journey. Useless.
August 2023 by Katia Vignes
Excellent service, staff very welcoming and helpful.
July 2023 by Premhar
I had gone to this Post Office for some work. I was served by Ruby. She was very patient and helpful and I was very impressed with the service provided. Keep up the good work.
May 2023 by Roshan
The lady behind the post counter today was so rude and she don?t like to respect the customers and she have a attitude problem , luckily the other colleague was their to help. If I was the manger I would consider keeping her behind the post counter. If theirs a -??
March 2023 by Shan
Staff is horrible. The man behind the counter made a mistake and spent a good 10 minutes berating me when I've never had an issue elsewhere. Go to Raynerslane or Pinner and avoids these clowns
December 2022 by Michael Koh
Friendly staff. Gem services provided.
August 2022 by HANNAH LILLEY
I personal have always had excellent service here.
July 2022 by Sasha Mahaki
Honestly I wouldn?t have come here if I had checked the reviews first! Like another reviewer the staff are rude, they act entitled but above any other thing they cannot do their job properly! They duplicated a label and now I?m having to chase Royal Mail to make sure my parcel isn?t lost! The amount of stress this is!They need retraining- get on a customer service course!Clearly the people at this branch see these reviews because they occasionally respond to the half decent experiences people leave, they fail to see the negative ones though (and there?s a lot) so surely you would take the time to reflect on why?!!! but honestly so annoyed - I?ve reported them to Royal Mail and post office for lack of conduct and rudeness.
May 2022 by Priya Matharu
Like the previous reviewer, if I could give zero stars I would. The reason for this review is because this is the THIRD instance whereby the post office has given me a ridiculous level of service. The first instance was when I posted next day guaranteed delivery, first class... can you guess what happened? yes they didn't deliver for 2 days! I mean at least it got there right? The second instance from this store was purchasing the same delivery that I just mentioned, I thought that it was a blip but nope they had DUPLICATED the label so when I checked the tracking it said my parcel was delivered and I couldn't track what I had just sent, I went back into the post office to ask what had happened, and yep you guessed it they hadn't a clue, I had to insist they report it and call up Royal Mail because they messed up. I was told by one of the managers that he would call me when he had news as he would contact the district manager but he didn't - incredibly shabby service. Then today was the final straw, I had returned parcels at the post office and left when I realised my keys were missing. As this was the only place I had been and had retraced my steps I went back to the post office to ask them if anything had be handed in they told me no, completely uninterested and they literally could not be bothered to help. I asked if they could check the CCTV and the woman turned around and said that she didn't have the code and a man would be coming in at 12 (its around 11am) so they wanted me to wait around a whole hour wasting time. I asked if she could call him and she point blank was like no he won't give it why dont you check the bin or file a police report? Pathetic and disgusting service from these people. They act entitled and WILL NOT help you.Update: One of the women obviously had read this review and took offence, confronted me in a unprofessional tone and suggested I no longer use their services - all laughing!What they fail to note is they are workers FOR Royal Mail and I?m using their services - with my own labels therefore if I choose to send a letter I will because I know it?ll be done properly if I frank it myself.Their unprofessional behaviour has now been reported to Royal Mail and the post office today who have both said they will launch an investigation into this.Imagine being a business that instead of apologising to their customers, who they rely on for a successful business, attacks them in store for HONEST reviews
May 2022 by Rent Harrow
Same as other people I would give a 0 stars if I could. This has to be one of the worst post offices in Harrow. Requested signed for postage the lady stuck a special delivery sticker on and I said no 1st Signed for. So the label was removed and I was sold the right postage. Now it turns out that the letter didn't arrive at the destination even 2 weeks later so assuming it's gone missing or still there. Royal Mail are generally good with deliveries and I have never had a failed item other than posting at this ridiculous place. That's the only copy of an important document gone because of these idiots. I use Pinner Post office now who have better professional friendly staff and don't lose mail.
May 2022 by bhanva bal
really rude staff. They duplicate labels, went in and had to run around and chase up with Royal Mail and no help from these people! AVOID!!!!!!
January 2022 by D P
Lovely local post office, friendly staff and accommodating with any requests. I regularly come here for all my needs.
December 2021 by Helai Osmani
Excellent customer service every time. The ladies and gentlemen behind the counters are helpful and polite. I recommend this place.
December 2021 by AmyB-712
Extremely and I mean extremely rude staff, I am that appalled at how the ladies on till handled everyone?s queries I have decided to make an official complaint Elsewhere the two women that were on the tills at 4:20 this afternoon need retraining
October 2021 by Parvinder Phul
If I could score zero or below I would. Taking I box designed to be used as Royal Mail small parcelled size, 16x35x45 cm, prepaid for a postage label, and weighing below the 2 kg weight limit. Apparently it measures 16.5 cm in height due to the addition of packing tap, box packing paper to protect items in box. My mistake for not taping tightly enough.The lady behind the desk refused to accept and that I'd incorrectly labelled it. I was advised to pay for medium sized and pay again. Wow. Now I'm a reasonable person but I don't see the addition of some sticky tape will affect Royal Mail's ability to transport this parcel, for the sake of a few mm.Thinking back this is the third time this particular cashier has refused one of my prepaid packages. Do I feel discriminated, quite a bit, I'm from a different ethnic background, and I've never had any issue with any of the other staff in the branch.Also to point out that the same package was successfully posted in the Harrow on the Hill branch in the WHSmith. Am I surprised...no.Save your time and go elsewhere, I cannot recommend this place at all.
