November 2023 by Resham Thapamagar
Nice location to stay. Just 10 minutes away from Underground. Right at the edge of the main road if travelling by car. Pretty convenient.Walkability: Can walk to London Underground train station which is about 10-15 minutes away.
November 2023 by cliffybiro
When we checked in the staff on the front desk seemed like they weren?t bothered, after going to our room and seeing that we had 1 duvet for our 4 person room we went to the front desk again to ask for a duvet to which he replied ?i?ll come to your room?. After 40 minutes of waiting and another trip to the front desk he finally came to the room and said he?ll be back with the duvets. I then saw the guy as I was leaving to get some food and he was carrying some duvets and he said ?I?m coming to your room now? but when I arrived back to my room there was still no duvets. After complaining another 5 times that we still haven?t had our duvets we finally got them at around 10:30pm baring in mind we checked in at 4:30pm. It took 6 hours for us to get duvets, it wasn?t a hard ask.
October 2023 by Tami Collier
I am really disappointed in the service I received from Travelodge London. I had a medical emergency and was unable to go on my trip. The hotel would not refund any of my money even though I was able to give them more than 10 days' notice so that they could re book the room to someone else. After 17 emails back and forth, they denied the refund. I just think it is bad business when you don't work with your customers. Even a partial refund would have been an accepted offer.
October 2023 by John Rodgers
As stated before the rooms are very warm but fan provided makes a big difference, room was clean but coffee machine you pay extra for was very grim. Lots of local shops if needed and Wetherspoons 2 minutes walk
September 2023 by 620farheenm
My review is to applaud the outstanding service from supervisor Sangeeta. Her warm, kind and accommodating nature made us feel welcome and helped us overlook some of the booking difficulties we encountered. She went out of her way to make us comfortable and remained professional at all times. Keep it up Sangeeta!
September 2023 by johnahiaa
It's the best hotel I stayed, very supportive staff here. Akshay working at reception desk helped me a lot. He resolved my wifi issue, also helped with room service. I am new in this country so he booked a taxi for me and guided as well. Best in class service and very supportive staff, specially akshay he is very helpful.
September 2023 by Justine Teare
1. No air con in my room2. I can't recommend this for solo female concert goers at least.I chose this hotel as it was cheaper than ones closer to the arena but I can say that was not worth the stress of walking back (30mins) and there were hoards of men mooching around outside in a poorly lit area when I got back. The staff are nice though. However I also called the intercom to let me in and they did not open the doors..
September 2023 by Toys and Charisa's World
This is the worse hotel l ever stayed. The staff were rude, my light went off in both rooms and they kept lying about helping me out but at the end l slept without fans, had to charge my phones at the reception. They are the worse bunch especially the Philipino lady at the front desk. Never will l stay in a hotel like this.
September 2023 by 847suzanc
Staff have been very helpful and ever so friendly and kind. No matter how busy they are, always ready to help and rectify any minor issues immediately. We found our room very clean, smelt lovely on arrival and was tidy too. Found staff Venetia very kind and this was our 3rd experience with her being very efficient. We love to stay at this Travelodge every single time and please continue the friendliness. Thank you for looking after us.
September 2023 by dannamaetorres
The hotel room was hot, dirty and smelled musty. No airconditioner and fan provided was dirty. When you shower, the shower curtain smelled bad and musty and even the towels smelled off. It was disgusting staying here and the receptionist/staff weren?t very helpful either.
September 2023 by ccmparas
Clean comfy bed but no aircon its too hot to sleep comfortably. Noise from traffic outside bevause our room was abaove tube station and near the road. We asked for a second fan (small) but didnt make much difference
September 2023 by hinsuety
Starting with, they have 24/7 staff at the reception. Even when I need help at midnight they are still helping me out! Then I was in an urgent meeting, and i need to print things out, i was just gonna ask how much do they cost for printing and they say its free! The manager is super duper kind and helpful! She helped me to sort things out in a humane way instead of sticking to rules and systems! (A very non-uk way which is a good thing!) She?s a lovely smart lady! Definitely worth giving her a lift! Thanks travel lodge for the experience!
September 2023 by vanessabO4331FD
Comfortable beds Lovely breakfast Helpful staff Easy access to central London Well priced Every thing we needed in the room Lots of places to eat outside the hotel if wanted! Very clean and tidy Able to leave luggage after check out time !!
September 2023 by Storyteller786249
This hotel is exceptional in such a way that wi-fi cost is not included in the room rate unlike most of the other hotels in London that wi-fi is free to use for hotel guests. I paid for the first night but was unsuccessful in the connection. So I had to pay again for a week's cost for 4-night stay. The overpaid amount (i.e. 3 pounds) was not refunded as the hotel used the excuse that it's not the service provider. But clearly I got no alternative to choose another service provider!!! Besides, the window is facing one side and no convectional air circulation can be done inside the room, which makes the temperature much higher during summer time. Above all, the room rate is not cheap at all considering all the possible factors. So think twice before booking this hotel.
September 2023 by ismailr778
This is by far the worst hotel I?ve ever went to in my life. Ever heard of a hotel doesn?t have AC and is a well known brand? Well here you have the furnace of Travelodge where you?re definitely going to be sweating in your room and corridor and through the entire hotel while reception is the only place that?s air conditioned to fool you and then you go to your furnace of a room. As well I?ve had the security and a supposed manager wake me up at 3 am banging on my door accusing me of smoking while I was sleeping with my gf and forced entry to my room and when didn?t find anything started accusing the room smells like smoke and when I told him straight to his face we didn?t smoke or do anything and he didn?t even have any proof or the fire alarm indicating anything. And they were literally asking me to leave until they entered and found nothing or anything to indicate I was smoking and then apologized and left. Only because I wouldn?t be able to find another hotel for a good price as it will be instant I let the whole situation go but here?s my lovely review to tell you about the whole experience. As well as, the keycard stopped working several times and have went back to reception to charge it again and again making the trip in the heating corridor a nightmare that can get me to pass out anytime. The only person that actually made the whole stay bearable was a nice reception named akshay who kept me calm with his nice smile and friendly nature.
