February 2024 by A M
Appalling customer service. I rang their head office to complain also. I am 9+ months pregnant (pretty obvious) & I wear a massive badge to confirm it, with a 1 year old in a pram, I went into the store for the staff to ignore for 20mins - didn?t even acknowledge that I?d come in. I left & returned 30min later to again be ignored so I spoke to a member of staff myself to say that I just needed nose beds replaced (a 2min job) she said ?no ones available for 30mins?. No apology, didn?t even offer me a seat to wait. If she reads this, she will know who she is? woman to woman have some common curtesy for a heavily pregnant woman, learn some manners or if thats too much to ask, learn the ?customer services? part of your job. I?m going back to the store again & will report my experience - attempt 2.
January 2024 by Marjan Moradi Mazhari
Very unexperienced staffnot helpful at allThey do not know how to do their jobnot polite at allI
November 2023 by Peter Crick
Would give less cancling a child appointment that was made a month inadvance with less than 30mins notice claming not enough staff walking past 1hr later was full of staff and customers ??
September 2023 by Mallikarjun Br
Worst place poor customer service, they sell low quality products which break in months from purchase and offer no repairs and ask you to buy a new pair of glasses, avoid at all cost
June 2023 by Madhubala Vinodh
I walked in today to enquire the person in the front desk something (Ellina is her name she said not sure )was so rude and walked away without even answering properly.The customer service was pathetic not worth stepping into the store.
May 2023 by Mina Ladhani
Worse customer service. Got a message to say my glasses were ready for collection but not in store. Just the whole experience has been horrible and would recommend people not to waste their time with this store.
May 2023 by Alex
Good service in general, however you are only able to sort things out in person as they do not pick up the phone
April 2023 by Nii Swaniker
If you can ever get through on the phone, that's a start! I had the same experience with their Oxford Street branch - could never get through on the phone to book an appointment, on top of the general shoddy service, I decided to finally take my custom elsewhere!
April 2023 by monica george
My visit to Vision Express Optician at ST George's Harrow. I was received warmly, waiting time was not very long. My experience I rate highly. From the very start of consultancy to end was warm and friendly and professional.Happy Customer
March 2023 by Malaika Wasim
They do not answer their phone. Phoned them a week before to email over a prescription, but it never got sent. Am trying to get a hold of them again and they?re not answering their phone. About to hit 15 min on hold as I?m writing this. Had to update, after they disconnected the line.
February 2023 by Abdullah Adel
They charged me for a pair of glasses, i changed my mind and wanted a refund, they wouldn?t give me a refund so i had to call their customer service they told me about a policy that they won?t refund me till the time the glasses haven?t arrived in the branch. They couldn?t provide me with the policy document, because its not a legal policy and is an infringement of the consumer rights act. Even their head office doesn?t have a regard for the law, hopefully will see them in court or get a big settlement?
January 2023 by Saffy
Great service and advice. Very friendly members of the team and staff are very informative. Much better then other local competitors with good range of glasses brands and offers.
December 2022 by Stephen Brown
I had an excellent eye test, which covered thorough investigation into my eye health and long-term vision. I then had friendly service from the staff when I chose my frames.
December 2022 by Linda Mack
What can I say! except, what a very professional team and so lovely. Not over priced.Totally recommend. Will carry on using vision express in Harrow.Thank you all lovely ladies for being professional and kind.Linda.M
December 2022 by priscilla carrasco
Very good dr.Bilquish from Harrow on the hill branch . Staffs were polite . Good care n thorough examination really satisfied . Thanks surely recomending more people. Good n excellent service
