October 2023 by Mailvaganam Satheeshkumar
Rude staff, at least 3 of them i met when i went for shopping, worse one could be the duty manager for that evening, A___i as he claimed as his name. First there was a disputed conversation with staff inside then i realise manger was worst and no wonder why staff behaved in such a way. They need to re-train on providing good customer service.
October 2023 by Jas Singh
Bought a chainsaw and it stopped working and was within the 2weeks process and was told anything between 90 days will be able to return. The manager extremely unhelpful and rude. Will not be buying any products from B&Q. They really in customer service and returns.
October 2023 by Paul Varanam
Very helpful and its a perfect place to get all DIY stuffs under one roof. It also gets us to think more creative and out of box
September 2023 by Daniel
Order a product online. This B&Q dispatched it and decided it didn't feel like delivering it because parking wasn't convenient!Also didn't bother calling me despite messages stating that the driver will call 30 minutes before delivery.
September 2023 by K Amber
An amazing store to buy DIY items. Most of our hardware material and our kitchen is bought from B n Q. Very reasonably priced. Thanks
September 2023 by Bmw Tariq
Excellent variety of goods at great prices, helpful staff, good environment. Always a pleasure shopping here.
August 2023 by Jaskarn Rai
Decent selection. Could do with more tile variety for bathrooms though. But has a good variety of stock as a starting point for decorating. Good place to find paint.
July 2023 by Maher Tawfik
Excellent mega store. Everything you need under one roof. Knowledgeable staff, courteous and professional.
July 2023 by BeaBea ?bea? Byrne
They only thing I don't like is when you use self service this one lady 40-50ish years old is on top of you like you stealing something. I understand that there are people who do steal stuff but not everyone does that especially not me so why treat me like it. I wouldn't mind if it was once but its been a few times she has a bad customer skills and seems like she has automatic issue with you will get her name next time and update my review
June 2023 by Lionel Lapoirie
Found everything I needed.The cashier who served us. A little more customers service will be appreciated. At least a good afternoon, or good morning. Barely spoke, just to give us the price to pay.Just a friendly reminder, that it is because there are clients that your salary is paid!!!! If you don't like your job you can find another one. (Small, Indian lady max 25years old with a name ending in -preet)
June 2023 by Steffi Surman
Needed to do an exchange from another store. Didn't have the receipt but staff where very helpful and found my transaction on the system. Were able to proceed with the exchange from there. Great service. Thanks
June 2023 by Hasmukh Jethwa
Lovely big store with lots of DIY goods.We were looking for kitchen wall tiles, very good choice.Managed to buy 2 mosaic tiles and tile trim.Will visit again.
May 2023 by Manpreet Lachhar
Avoid this place, terrible service. Dealt with Donna and Liz from customer service. They are rude, called me a liar and laughed in my face. The embarrassment was real. Bought an item 1 week ago which turns out to be faulty and they refused to refund. I am well in my rights. Their excuse you used the item hence we cannot refund. How are you supposed to know an item is faulty with switching or using the item. Lack of sense and no customer service. Awful
May 2023 by Vikas Wadhwani
I travelled to the store to purchase a small item. The website stated that there were 60 units in stock. It also gave the location of the item in the specific store, so I thought it would not be necessary to use click and collect. Upon arrival, I could not locate the product. I asked the staff, who tried to locate it on the overhead shelving, but they couldn't find it either. I appreciate their effort, hence two stars rather than one, but if the website states that you have a large number of units in stock (for small items), the store should organise itself better to make a few available for customers to pick up, or at the very least make them accessible to the staff.
April 2023 by Nicci Liddy
Ideal for your DIY needs, plus garden supplies. Staff were generally helpful, signage clear, well stocked shelves and some good deals. Free parking in large carpark.
