March 2024 by Khalsa Soulja
Would give Hayes ECP 0 stars if i could.I waited FORTY MINUTES to return 2 bottles of coolant. 1 member of staff on the till, despite a queue of over 10 people.Staff oblivious! Not a care in the world about customer time.The manager of Hayes ECP parts should be ashamed of themselves.I've used Euro Car Parts up and down the country, Hayes takes the biscuit for being the worst ECP i've had the unfortunate experience of visiting.Keep treating your customers like this and they will disappear. I, for one, won't be returning.
March 2024 by BYB Fitness
Great customer service. My knowledge about cars is 0. The staff always help me to make sure I get the right parts and they are always kind.Anytime I need car parts I always go to ECP Hayes and that won?t change. :)
February 2024 by Dexter Fortune
Best and most helpful staff member Andrew, sort what ignorant workers couldn?t just by listening and using common sense !
February 2024 by Mr B
Slow, slow, slow
January 2024 by J V
Polite, friendly and quick service.
January 2024 by Andrew Pikhlyk
Never enough parking space.Long queues and waiting time to be served.Bad management of the store.Rude staff.I don't recommended this store.
December 2023 by Jasinthan Thavarajah
Waited for quite long time for 2 parts
December 2023 by Michael Codrington
Parts are some times incorrect. Don't like click and collect. Charged more if you don't do click and collect. Another con...
December 2023 by Andrew walker
Doesn't even deserve 1 star. Literally the worst car parts shop I have ever been to. Zero personality, always takes forever to get anything. Don't acknowledge how bad they are. Surprised the head office hasn't got involved, the amount of money the managers must be losing due to their inability to run this shop efficiently is spellbounding! After today, I'll never be coming back to this shop, nor will I be shopping at any other ECP unless something is done to assure me this branch's lack of ability is acknowledged and measures to improve are put in place.
December 2023 by Hussain H
Found the item online pr ordered for quick collection. The o ly thing I had a problem with was the customer service the guy behind the counter was very rude.
December 2023 by colin deakin
Great shop but you can be waiting a while to be served great friendly staff
December 2023 by Cedric Fernandes
It was my first visit and I found what I was looking for. Customer service was great and they are very knowledgeable about the cars.
December 2023 by Benjamin Morlese
It's very slow in the morning, takes them more than 45 minutes 2 find 2 parts
November 2023 by Paula Adams (Ola)
Went to Hayes store today to buy some headlight bulbs. The assistant was very helpful as I wasn't sure what I needed 10/10 for him he was very helpful and knew exactly what I required. I would have given 5 stars ? but the website still does not display fully on the mobile!!
November 2023 by Ahmed Bichay
Customer services was quite mid and parts took time to be given to me