March 2024 by T. A
Really bad service, doesn't even give time to open the door or doesn't even knock to give your parcel. Also sometimes can't even locate the address. They should give an estimate delivery time slot or a live tracking so ppl shouldn't need to wait the whole day Infront of their door or outside for their parcel or run to the delivery car to ask for it
February 2024 by justme
Terrible working hours so you cannot grab your parcel yourself and the people delivering said parcels cant even knock on the door before they post their missed delivery leaflet and leave in less time to even open the door. Terrible and poor service
February 2024 by Ross Anderson
I noticed my eBay package turned up today as the tracking info told me this. The seller did well as gave accurate info, though I noticed that they are only open for 2 hours!? This is highly disappointing as they could have easily delivered it to my collection point in big sains today. This is just lazy, inefficient and slow, wake up and do some work at this depot, open longer than 2 hours!
December 2023 by Mans GetVexed
8 am to 10 amYou are having a laugh right, what kind of service level is this, no wonder they are going downhill and people are shopping from Amazon!
December 2023 by Tanzim Qureshi
What kind of post office opens for only 2 hours a day?? I came to collect a parcel which they didn't even ring the bell or knock on the door. Really really poor and pathetic service by royal mail.
December 2023 by P R
Needs a new Management, as the staff looked overworked, but the 2 lovely ladies Mel and Emma helped in the best way they could thank you, you are the best! I'm so glad that the prevy manager wasn't there. Hopefully, they have done the best thing and got rid of him
December 2023 by Joaquin Jimenez
I would give this place zero stars but no, because they say they try to give you the package and you are here without being able to shower and do your things all day waiting. And paying for a fast 24-hour express mail, these people have no shame
December 2023 by mya w
the opening hours are ridiculous you could have atleast made it during midday times or last 5 hours minimum.
December 2023 by Jignesh Patel
every time Mail not scan and very frequent parcel has been missing specially UB3 4LB
November 2023 by Tousen's Log
Rubbish service and opening times are ridiculous for someone who works
October 2023 by Amjad Rashid
New opening times are not convenient. Pretty much useless!!!!! Well done Royal Mail. If it ain't broke! Don't fix it!!!!!!!!!
October 2023 by --
Open 8-10am and when I call at work I'm on hold for almost an hour?!?!?! What a joke
September 2023 by Souelle
working time from 8am to 10am, are you normal? Hey, really management team, is everything alright with your logic ? How I am suposse to get my parcel in case if someone has a job! Job Carl! sometimes people have to work to earn money, and usually people are working at 9:30 am and you know what ? If a postmen doing re-delivery in the next at the same time at 9:35, you know the situation when people are working on fixed time, right ? pay me a fees for course of logic >:/ and finally yeeeah, I am probably not at home becayse I went to the Royal Mail Delivery Office, you know, they were close, oh yeah, do you know why I was not at home? at 9:30 ? because your post mail office works from 8 to 10 I m just went there ? Bloody, of course not! Normal people working theese hours. ** please include swearing words up to your choice, it will transfer more realistic feedback
July 2023 by Jimmy Fallon 2.0
Tricky to get to on foot and not open for many hours BUT local posties are ace and go the extra mile like it's a village and when I had to try and salvage a missed delivery after 3 attempts the delightful Manager Sanjay and his colleague Ritu went above and beyond to help me get Mother's late Birthday present. Well done Gents and thank you so much
June 2023 by yasmin khan
Disgrace, the manages do not know what they are doing, no wonder why the company is going downhill. The manager at Hayes depot Aisha is very rude and has no clue of the procedures she has to follow. She had to ask various postal workers on how to deal with a simple issue. I will be filing a complaint. Avoid Royal Mail at all costs!!!!!
