March 2024 by MRV Romania
Nice staff, good coffee and people polite! Well done!? most of my weekends I?m around for my coffee ?? thank you to be so nice ?
February 2024 by N N
Nothing like a regular branch of Starbucks, clearly use different coffee and soya milk and as such the quality is very
December 2023 by Kha Al
The starbucks products is as usual good. But the staff is really bad , their attitude and the way they?re handling the service is really rude
December 2023 by Sebastian Contreras
As always what you see its what you get.No surprises. Good
November 2023 by Saffie M
I stopped off here to get a sandwich and a drink between trains. I recognised the reviews beforehand didn?t seem positive but this was not reflective of my experience at all! The staff were attentive and asked about my day. They were smiley and checked back to see everything was okay once I was at the table which I appreciated as it was quite busy. Overall, I came out of it with a really positive experience. Thank you!!
October 2023 by Sunil Patel
Friendly staff and good service, nice location too.
August 2023 by helenakach
Staff who can't be bothered to stop talking to each other to serve you - the store is DIRTY and yhe staff rude af
August 2023 by Liveandsee23
Maybe I was lucky given some of the reviews but I had good service. The girl that served me was pleasant and friendly. Small branch located in the station. I was going to sit in, but it was boiling inside on a sunny August afternoon and there were loads of homeless people around eyeing bags! If your commuting then stop by, but not worth a special trip.
August 2023 by HHawks
Our hotel of choice when we?re travelling from Heathrow! This year there was no need for us to stay locally because of our flight time but for years staying at the Sheraton has felt like a great start to our holiday - so we booked. With great anticipation we arrived and checked in. This was laboured and I asked to give card details which they said was not necessary but to which I later had to use my car for room service. No recognition of being a loyal guest of several years yet also no information about the amenities and in particular that the wonderful pool, one of the main reasons we stayed at the hotel was closed! We found that out later. Our family room - average - very dated and in some places unclean. The room service - okay - and the menu - well I don?t think it?s changed for several years! So all in all, we will continue to stay at Heathrow but will choose another hotel on the Bath road, where we can watch the planes, relax by a pool and be close for our outgoing flight!
July 2023 by sams29
I booked this hotel to stay before our long haul heathrow flight, and to park our car. Booked for a family of three. We booked a room with 2 double beds. When we arrived we were told we had an upgrade, but it was to a room with a king size bed and a sofa bed. We specifically booked this hotel and not others because it offered a room with 2 doubles as we didn't want a sofa bed. We didn't try to change as it was only for one night, but I feel this was a bit disingenuous by the hotel. The sofa bed was not comfortable as the mattress was very thin. Our room had an interconnected door to another room. We were awoken in the early hours of the morning by guests going into the room next door, making a lot of noise and trying to get into our room through the door. The pillows in the room were very soft and uncomfortable. All in all, it was not a restful or comfortable night's sleep for any of us. I was concerned to read some of the reviews about cars being damaged whilst left in the car park, which had been written in the months since I made my reservation and I was disappointed to see when we arrived that. 1) There are no barriers at the car park entry and exit. 2( Where I originally parked my car there was broken glass, which looked very much like a broken car window. This made me quite nervous about leaving my brand new car there for 2 weeks as there are notices everywhere to say the hotel assumes no liability for cars left in the car park. have no clue if the security cameras are working, but we took the time to scan the car park and selected a spot that seemed to be potentially covered by the most cameras. I am pleased to say that my car was perfectly fine when we returned, but it was in my mind throughout the holiday that it was not in a particularly secure place. We had an evening meal in the sports bar and grill. We enjoyed it, the staff were very friendly and took care of my husband's gluten free requirements. We did not have breakfast as we were leaving early and had lounge access, so could get breakfast free there rather than paying around £18 each at the hotel. It was possible to hook a taxi in advance from a terminal in the hotel lobby. This was fine, but not cheap. Overall our stay was ok, but could have been better if they 1) had made clear that the supposed upgrade included a sofa bed, we would have declined (or at least ensure sofa beds are actually comfortable with a reasonable quality mattress!) 2) had more comfortable pillows 3) had better sound proofing in the rooms, particularly those with interconnected doors 4) has security barriers on the car park
July 2023 by 540fengz
Booked a room with two beds for the family of four to rest overnight for flights at Heathrow. The front desk cunningly said, "Great news, you got an upgrade." It turned out to be a bed and a half-broken sofa bed. Even worse, the sofabed doesn't have bedding. Made two calls for the bedding. Finally, someone came with the sheet, but not the comforter. When we got the bedding, it was a few hours before our morning flight. We didn't have a good rest.
July 2023 by Anvar Khan
Friendly staff and a relaxing atmosphere to enjoy a nice cup of coffee with friends.
July 2023 by Ahahavez
Its a best property hotel rooms comfortably sleep ?? its is so close to As airport especially thanks to front office nice warm welcoming. Sports bar is good to relax with snacks serving staff was attractive all the time .. we will definitely come again see then ..
June 2023 by poelb
Very impressed with our stay along with long stat parking. Very smooth check in and very helpful staff who went the extra mile helping book our a.m. private transfer. Parking was also very easy and didn't have to go through the fuss with car keys, as you keep them with you. Would definitely stay here again.
June 2023 by Patricia6048_10
Stayed overnight with parking prior to a flight from Heathrow Terminal 5. Check in was quick and efficient with a very friendly and helpful staff member, Yasmin, who very kindly printed our boarding passes for us. Our room on the first floor was large and comfortable, if a little noisy when the planes took off, but OK during the night. We had drinks in the Sports Bar and the buffet breakfast with plenty of choices of continental or full English breakfast, again the staff were friendly and efficient. As we only had hand luggage we caught the public transport bus from opposite the hotel direct to Terminal 5, this took about 20 minutes. Highly recommend this hotel and it?s staff.
