January 2024 by Vishal Basra
Collected new bike for my daugther from Hendon branch - good variety in stock. Jack was friendly and knowledgeable and provided great customer service. Thank you.
January 2024 by Mohammed Al-Mosawi
Bought a tyre from their online shop and Booked appointment at 11, it is now 11:41 and no one yet touched my car. A single tyre people. A single tyre
December 2023 by michala kucharikova
Brought my bike in several times for the same issue - they tried everything possible to fix it and they did a good job. Friendly and really chilled, peak times is busy and they are understaffed but they did a good job with friendly attitude - thanks!
December 2023 by kahara gayle
Great service from Peter. He was really kind and helpful. I went there to buy coolant and got a car check. I was really happy for that. Thank you so much.
December 2023 by Pedro De Marchi
Tash and Val was very helpful quick and new what she was doing. Despite a busy day. Mustafa who fitted my new battery was inquisitive about my little smart car. Which is a unusual layout. Great customer service
November 2023 by Jomelson Ramos
Muhammad asked me if i needed any assistance. He was very helpful finding me the correct car oil for my cars and was kind enough to bring all three to the counter.Marlyn at the check out asked if I was a member of the motor club and I said no. She said it's free and I could save £5 if I signed up so she signed me up in no time and I got my £5 off the total bill. She was very polite and patient with me whilst I was giving her my details.Both staff members get 5* for their customer service and friendly approach.
November 2023 by George Terizakis
I bought a Carrera Kraken in July 2023. After three months of riding, the bike has proven to be excellent, except the tyres started developing cracks until the rear tyre went flat. We got it back to Hendon where we purchased it and Charlie immediately recognised the problem and replaced the tyres with top quality ones on the spot and free of charge. Great service from him and the team for a great bike, no hassle, will definitely trust them again in future purchases.
November 2023 by Muhibur Rahman
Fantastic service. The product I wanted wasn't available, but they managed to order in for me. Very helpful and went extra mile to help, thank you.
November 2023 by Adam Melloul
Halfords are really bad, and it's not just this Halfords store but others too. I went in for a puncture repair (£14) at 8am, only for the same wheel that they 'fixed' to go flat less than 1 hour after 'fixing'.The problem with Halfords is that they will try to get your bike fixed in 20 minutes however if there is another problem such as faulty brakes they will force you to book an appointment which will most likely be on another day.They used to be worse in 2021 when they wouldn't even give you a paper receipt and you had to give them your email address for a receipt which resulted in them spamming you with unwanted emails.Do not waste your time and money with any Halfords store and instead go to an independent retailer who will spend more time and do the job properly.I started using Halfords less and less when my local store closed down and found that independent retailers do a much better job. The only reason why I go to Halfords is if I am far from where I live and Halfords is the nearest retailer. In this scenario my last puncture was on 25 September (fixed by an independent retailer), the next one was on 14 November (yesterday) only for the same problem to happen today. In contrast my previous puncture was on 4 September, when I went to the Brixton store the next day the tyre still went flat the next day. I tried calling them however their calling system is really bad as they don't display their phone number on Google Maps, and when I went again they still charged me for the labour cost for the second repair, which only lasted 3 weeks until I had another puncture, hence proving my point that Halfords are sloppy and never do the job properly. Do not waste your time at Halfords, get your bike fixed at an independent retailer, as it will save you money in the long term!Added a video to show the damage that Halfords has done to my bike after a poor and rushed service this morning
November 2023 by C B
Great service from Marilyn. Spoke to her about a bike for my godson yesterday. Went back today and bought the bike she recommended. Sadly , Marilyn was not there at the time I was. She recommended the perfect bike. She was friendly, professional and very jovial. The bike was a good price also. Service was great. Very much recommend you go see Marilyn when you are buying a bicycle.
November 2023 by Dixon Liz
The service was superb. The young man was efficient and helpful and I have as a result registered my bike on bike checker. I use the Hendon store all the time as I always get a fantastic service.
November 2023 by Jason Edison
Lazy incompetent bike staff. Booked in my bike for a simple adjustment that could have easily been done bearing in mind the shop wasn?t busy. The lazy engineer booked the bike in, and over a week now, I am still waiting for my bike. No communication or emails
November 2023 by Paul McNamara
Very helpful and knowledgeable experience at Hendon. Arranging a battery test, replacing battery and a just in case purchasing a jump starter. Both female staff were helpful and happy to assist with my purchases
October 2023 by Ruth Harvey Regan
Andre is the best bike mechanic or bike assessor I have ever come across in any bike shop ever. I have been cycling for over 30 years. Kind, helpful, honest, clear and I have come back to this store solely because I knew he worked here. I don?t know him! Just in case you think I?m a friend! He just genuinely is that good and trusting him and his work makes me feel safe to ride my bike.
October 2023 by Denise Howell
Went to Halfords in Hendon for hub caps, although only needed one l bought 4 (just in case l need another one in the future). Monica served me and could not have been more helpful. Peter put hub cap on car and added a couple of ties, again polite and helpful, such a rarity these days. Would recommend.
