June 2023 by Tim Fogarty
Poorly equipped brach. Just one cash machine. No deposit or statement machines. Long queue & was not offered a private space to complete my business- resetting Internet banking.
October 2022 by Grant Williams
This has got to be the worst bank and the worst branch of a bank that I have been unfortunate enough to have dealings with. Being directed there from customer service, which is a lengthy experience of its own, the staff here repeatedly 'unblocked' my card and it was then repeatedly refused by all ATMs, then couldn't transfer my money to a friend's account, and left me with the only recourse of just closing the account permanently... Even that took time. So much better with HSBC.?
October 2022 by Steven Cronin
Hi all I manage coop bank in Lewisham and my team and I aim to deliver the bestPlease let me know if you think we could improve and we will see what we can do
August 2022 by Neil Barber
Been with the bank for over 40 years. I have no local branch any more and the online website does not work properly. On two occasions now I have tried to delete a direct debit without luck. It just locks the system. Then it's on to the telephone banking service, which is laughable. The waiting time is always so long that I give up. Appalling bank now.
March 2022 by terry ekland
Person who served me did very well considering we was communicating through a screen and I was wearing a mask together with my tinnitus it proved difficult at times.Our conversation, therefore ,was loud,the problem for me was that there were around 6 customers in line waiting so our conversation was heard by all.I was asked for my two digit of my security code,my first school and why I wanted the cash requested.I know our conversation was heard,because whilst I waiting for my cash I overheard ,without trying every other conversation that took place between customers and members of staff .Not only did I find this intrusive I believe it maybe a breach of the Data Protection Act.I await your response
November 2021 by Ricky Keane
Coop bank are an excellent bank very helpful and queue times short there customer service department especially tressa is the best
November 2021 by Person, Woman, Man Camera TV
I banked with them for 20 years.They got so many things wrong.The most useless and rude organisation I've ever dealt with.
October 2021 by Margaret McCallin
Could you please let me know if I have a standing order for Octopus, 8th October start date.Many thanks, Margaret McCallin
October 2021 by Caroline Jordan
Customer service has been so appalling. I?m leaving. I was told by an agent it was my choice! Lol so I?m off to a bank that cares about the customer.
July 2021 by Ray Burton
This bank is second to none, very friendly and helpful staff who go out of there way to assist you!!
July 2021 by Roger Garrett
The staff at this branch are fantastic genuine customer care unlike other banks in the area highly recommended using this bank over the others
July 2020 by Hava Carvajal
I'm trans and the name and gender change procedure was lovely with such kind and funny staff!
July 2020 by Sandra Edwards
Always helpful and friendly
January 2020 by Hava Mirviss-Carvajal
I'm trans and the name and gender change procedure was lovely with such kind and funny staff!
August 2018 by Jason Wallis
Incompetent and rude staff in an otherwise mediocre institution. If you aren't a British national, don't bank here.
