February 2024 by Devorah Beauty
Horrible experience I went there today and they were insanely rude. I wanted to buy my sister who just got out of shops nice perfume . It?s something out of a movie book came in and the dirty looks she gave and attitude. Non of them at the till cared. The lady who was giving spray perfume samples was acting as if we were bothering her and had so much aggression . AirPods in everything not a care in the world about anything but talking to her friends at the till . She was hissing and kissing her teeth we still were polite but got to a point that we just left because wow horrible experience if I could give a minus or a zero I would
February 2024 by Petra Staplehurst
Lovely staff qmr great price
January 2024 by Jennifer J. Harris
The sales assistant was very attentive, professional and interested in getting me the precise item I came to buy for a fair price.
December 2023 by Karun Maudgil
Extremely poor customer service at this branch of the Fragrance Shop - the staff have zero knowledge of their own return policy.
July 2023 by John Prior
1st class service. So polite
March 2023 by Elaine Pooke
Nice to sample perfumeTo decide on them
January 2023 by terry le-page
Apologies if I am wrong with the name but I think the lady that served me was Tatiana.EXCELLENT customer service greeted with a smile and helped sort my issue I was having online in store there and then to which I bought the perfume and was done within 5 minutes .As a manager myself of a retail store I would love to snap her up but my shop is near Heathrow . To Management -This is the type of staff member you need to keep for repeat business .
January 2023 by CECE PHILLIP
Great service , polite staff and reasonable prices .
December 2022 by Google user
Apologies if I am wrong with the name but I think the lady that served me was Tatiana.\\nEXCELLENT customer service greeted with a smile and helped sort my issue I was having online in store there and then to which I bought the perfume and was done within 5 minutes .\\nAs a manager myself of a retail store I would love to snap her up but my shop is near Heathrow . To Management -This is the type of staff member you need to keep for repeat business .
November 2022 by Anon Doe
Lovely lady inside spray on me perfume make smell fantastic like superstar rick james. Will purchasing many bottle in future
November 2022 by Tina Kacici
Great staff didnt feel pressured to buy things I didn't need
September 2022 by Tsai Spence
Worst experience ever spent over £200 and 1st order still not dispatched no one can help you what so ever, you can't even cancel the order explaining my disability did nothing just very unhelpful and cold people, stores never pick up the phone pointless calling Lewisham branch n when u go in staff is a dumb as a box of rocks. Service is totally shocking will never use the fragrance shop again.
April 2022 by ENOLA RG
I don't know if all these stores are the same, but this one in Lewisham shopping centre the staff offer you a membership of some samples of the perfume of your choice every month for 12 pounds the staff collects the money from your account and will tell you that in 2 weeks the perfume sample arrives at your address but that never happens, and when you try to claim nobody knows anything. Be careful!
January 2022 by Abiodun Olatunji
Lovely perfume sold at a reasonable offer
December 2021 by Daniela Zaharieva
The very slight discounts they have on perfumes is not worth the hassle communicating with them as well as the poor presentation they have to some very pricey perfumes. They also straight-on lie about their prices as discounts.