November 2023 by Helen F
I've bought a box with the 3 Venus Gillettey lathers esterday night,where one was stolen, so I got two instead of three. Very bad
October 2023 by Lucy Vane
I love Boots but this store is stuck in the dark ages. Only 2/3 tills which generally only have one person working on them so the queue to buy anything is always ridiculous so you tend to give up after about ten minutes. Where are the self service tills? Did Boots use their budget up in Kensington and Chelsea on the High Street Kensington store??!! This is such a busy store, please do something!
August 2023 by Georgia Podell
My go-too boots. Quite small but has everything I?m looking for. The staff is friendly and are always ready to help. Sometimes there is a bit of a queue but it never lasts long. Sometimes a bit difficult to find what I?m looking for but the staff is always ready to help. Always well stocked up. Lovely shop!
August 2023 by Dr aH*Ha
Aloof staff with zero enthusiasm to be at service for their customers.And sadly Pharmacy section is rather disappointing. I believe they?re getting worse to give excellent service. They don?t bother to pick up the phone. I?m not kidding I?ve been trying to get hold of the pharmacy for almost two months but nobody pick up the phone only once after trying calling them for two months. Which was already too late for me . As they decided to cancel my prescription. Very disappointing to see their service is not as it used to be .Not to mention recently their working hours has changed Now they?ve a luxury to close the pharmacy much earlier before. Which makes it more difficult for customers.
August 2023 by ? elli?s elixirs ?
Syed, the cashier, was both friendly and helpful, with excellent knowledge about the store products. Thank you!
April 2023 by I M S
Not knowledge of customer service, better even they don't care
March 2023 by Jeh Ruiz
Poorly run Boots store. I've usually had good experiences with Boots. Not this one! No manager available. Shop looked like a ghost town. One very pleasant sales assistant coping with customer queues alone. No-one else around except a pharmacist and an obnoxious "pharmacy technician". I see from other reviews here that I'm not the only one to have experienced her high level of disdain. Won't be using the pharmacy of this branch of Boots again. Plenty of much better pharmacies around.
March 2023 by Hacene Lhadj
The worst customer service , long line and 3 workers having laugh and talk behind the till . That?s was a joke ?. Will never come back there .
February 2023 by Chien J
They don?t have boots recycle service here.??
January 2023 by Pete Knight
Booked an appointment online for travel vaccinations. The appointment was booked for 05/01/2023, but was cancelled by text message on 04/01/2023Rebooked for 19/01/2023 and now that appointment has been cancelled today (17/01/2032) again by text message.Each time they just give a link to the Boots website to book another appointment. It wouldn?t be so bad if someone bother to call, and made some effort to explain why, and to offer an alternative, but clearly that?s too much trouble.Won?t bother to try to use Boots for travel jabs in future!
December 2022 by Darius Saul
Queues queues queues and just one cashier working! Maybe its a Weak management in the store, you find ?out of product? labels on a newly stocked items, shop it self is purely running, personally after queueing in a long queue, I wanted to leave my shopping basket and run away.
December 2022 by Eugenia Liontou
Terrible customer service. I was ignored repeatedly, was told to wait until they finish with the customer that was waiting after me and then I was told to wait until the checkout queue is reduced in order to help me with the perfume I wanted to buy. Frustrating and disappointing beyond measure.
December 2022 by V L
It's would okay need to see more plenty of staff working there as soon as possible prescription are still awaiting for along time also delay and can't make it give other two hours or more..
December 2022 by Leonidas Athanasopoulos
The lady with the dark her at the pharmacy..very bad service.9.30 am Friday 18th of November..
November 2022 by Vic
The only store that doesn't have automatic check out and 2 tills!!
