February 2024 by Wamy ?Ree-Ree? Orishay
Good service and assisted me with breaking down the cost of shopping into...if I pay by card or what I'd pay for on top of the surcharge in order to buy my shopping list. They were pleasant enough but I felt disease afterwards when I was leaving out and I couldn't understand why I was being looked at with such disdain as if I wasn't REALLY IN THERE TO BUY PRODUCTS and only bought some items as I saw that a additional cashier had joined her from outback...I SAW THAT SHE HAD HER COAT ON AND AS A RESULT OF THEIR RACIAL PROFILING ME TO BE SOME OTHER MIX-RACE woman who must just go in there to steal AND IT'S NOT ME!! WHY SHOULD I HAVE TO QUESTION MY VISIT, WHY SHOULD I BE MADE TO FEAL LIKE A FRICKING CROOK, WHY SHOULD I HAVE TO REFLECT BACK ON MY CONDUCT WITHIN YOUR PHARMACY AND IF IT WAS APPROPRIATE OR NOT...?MAYBE I SHOULD'VE REMOVED MY HOOD? NO, NO, NO...PREVIOUSLY I'VE HAD TO TAKE OUT MY WAIST LENGTH...GREY/WHITE/ PLATINUM COLOURED HAIR JUST SO THAT I COULD STOP BEING FOLLOWED BY SECURITY!! I MEAN YES I KNOW THAT THE SHEPHERD'S BUSH/ KENSINGTON & CHELSEA AREA HAS HAD A SUPER AMOUNT OF HOMELESSNESS AND AGGRESSIVE BEGGING WHICH IN TURN HAS INCREASED BY GOING UP TO A EXTREME LEVEL OF UNMANAGEABILITY but HECK...ENOUGH ALREADY ON THE FACT THAT...OH, WE ALL LOOK ALIKE!! Springs to mind!! ABSOLUTELY INFURIATING SMH SMHYOU'D BE UNFORTUNATE IF I MOVE MY DESIGNATED PHARMACY BACK TO SUPERDRUGS ON Shepherd's Bush roundabout as they have EXELLENT customer services skills and use their discretion when needed appropriately as YOUR STAFF NEED TO BE RETRAINED AS EVEN YOUR SOCIAL SKILLS AS FRONT LINE WORKERS ARE ABYSMAL. You must do better or...LEAVE!!
January 2024 by R R
? Used to be EXCELLENT when Faro...(the male Asian Pharmacist with the black and grey hair)...used to run it.? He'd opened it circa 1997. And sold it in 2023. Coz it'd been 26 years; He'd taken a hit during Covid; & because he wanted to enjoy his life while he still could.? Hence the EXCELLENT reviews up till mid 2023.? The new female Asian Pharmacist who bought it from Faro and now runs it is VILE. She's rude, snaps @ u if u ask her a question....(so that it's always preferable being served by one of her assistants.)? She seems unable to handle even the smallest amount of pressure....and it shows in her appearance. (Dirty, unkempt hair, face distorted by cortisol and adrenaline, stupid mistake-making that's "never her fault.")? She's too dense to realise that word-of-mouth is CRITICAL to a business like her's which relies heavily on local custom...(ie: The Estate)...to keep her business afloat.? I first suspected something was up when Diane...(who'd worked there since 1997)....alongside Faro....started having her hours cut. As I'm writing this...I don't even know if Diane still works there. (IF she doesn't...then that's a BIG tell.)? Due to her rudeness...in future, I'm only gonna shop there when I totally, absolutely only need to.? Luckily....a lot of what u need u can get from Swanscombe Newsagents 3 shops down from her. Or the red 'City Mini Market' on St. Ann's Road just round the corner from her.? I'm a member of the Edward Woods Tenants Resident's Association. If I'm asked...I'd have to truthfully say how rude and awful I find her. And to suggest they go to Boots, Savers or Superdrug. All just 10 minutes away on the Green. (Shepherd's Bush.)? And where it's easy to do the rest of ur shopping anyway.
August 2023 by Daryll
Been here a few times for 9am and it?s usually still closed.
July 2023 by Gilbert Tavernier
Serves the community well quite friendly staff with honest advice
April 2023 by E Jess
New Indian woman never does her job properly staff always have attitude
November 2022 by Bea
Never have the prescriptions ready and have to wait for a really long time
March 2021 by Daina Cyrus
Helpful staff. Sell the same things the other chemists and pharmacy do only here is very reasonable prices. Would love it to be open a bit longer, other than that great place to go.
July 2020 by tony english
Great service friendly people
