January 2023 by Sandra Verneuil
The service is good and quick??A large choice of chilled kombucha beverages. The essential oils offer deserves to be widened
December 2022 by Gaelle Thieullen
The staff is knowledgeable and very helpful.
September 2021 by pamela ali
My usual store is the Camden branch, which opens late and has excellent customer service.However, I was in Portobello Rd today and decided to go to the H&B store there, opening times 9-7 today -Saturday.I got there at 6.25pm, the lights were off and the oriental lady who worked there was inside, she had her jacket on and was on the phone. I tapped on the door and she turned away, pretending she didnt see me and carried on talking on her phone. So i tapped the door again and she turned around huffing and i pointed at the opening times on the window. The woman huffed and puffed with real attitutude and shouted through the glass, 'we are closed'. I pointed at the opening times sign again, she huffed and turned her head ignored me and carried on with her phonecall. Rude and ignorant. I wont bother coming to this store again.
August 2021 by Alice Batista
The employee Jia (chinese) treated me very well and helped me choose my products (coconut oil, weight loss and hair strengthening products). Thank you!
November 2020 by Victoria Sueur-Shah
Lovely staff always very helpful and kind
September 2020 by e g
The shop on Portobello Road works from 9.30-18.30. I missed an hour of my work relying on the wrong information when came to collect my items by 9.00 am.
May 2019 by Marty McFLY 1985
Suspension you have a member of staff stealing of you at Huddersfield store.
April 2019 by Leopold Barry
I don't know why there are so many negative comments, I had only good experiences in this store.
August 2018 by Iker Cano
We went to H&B Portobello on Saturday 4th august, and the shop assistant was very rude. He didn't say hello when we went to pay for the items and he also didn't say goodbye or even look at us.
September 2017 by Chelsea Winner
Not impressed. One manageress was extremely rude to em a few months ago, I think she's gone now... Thank organic goodness for that!
October 2016 by Nicole P
It's closest to my house and I always have a very good experience. Staff is extremely friendly and helpful!
August 2016 by Micheal Jackson
I went in to get a refund today on an unopened product I bought yesterday. The man told me that he won't be able to do it because the manager was away. I read out the policy at the back of the receipt that states:
"We have a no quibble guarantee. if you're not happy, we're not happy. And we're never not happy. We will give a full refund on unopened goods if returned with a valid purchase receipt within 30 days of purchase".
And they told me they cannot do it. Unfortunately, this it doesn't apply here. AVOID
June 2016 by peter mayfair
went in to store just now ask to have me email removed from their system as im trying to clean up my email account
i was my usual friendly smiley self
the girl behind the counter was the opposite
obvioulsy projecting prejudice on me
didnt expect this from holland and barrett and definetly on in central london
left the shop saddened but would not repeat the experince
