December 2023 by Steven J Fowler
Sebastian was really so generous helping and serving my family and I. Even in a really busy patch he went out of his way to be polite and
October 2023 by n0manland
Just been served by an arrogant barista who was getting everyone?s orders that came after me before mine. I finally spoke up and got his cocky response like ?this is a coffee shop not a hospital? (what?!) and then he happened to run out of milk ( not my fault) and then as I was exiting - without a full cup of cappuccino I may add - I heard something that sounded like ?don?t come here again? that sealed it for me. Usually demure I had to speak out about this. Respect works both ways. I walk past that Pret every day but now doubt I will use from now on. No apology for his oversight just defensive arrogance.
August 2023 by Andy Hitchings
Edit: This review reached the Global Head of Customer service and I appreciate that they were very quick to respond and to look into the issue. I was impressed with that and so am editing my review to 3/5. Am hopeful that the toilet issue at this branch gets addressed soon.As per several other reviews here, the toilets have been out of order forever and a day. This is a disgrace for a venue that can sit 40+ customers and this has been incredibly infuriating for my parents whom have ordered drinks and food only to then find out that the toilets are out of order (again) and then have to endure an uncomfortable time. I will never be going to this Pret again and I used to go here a lot. If you can't be bothered to maintain toilets, expect a reduction in patronage.
August 2023 by Tony L
The baristas are so friendly and pleasant to talk with and are committed to great service.It?s in a great location, right next to the underground station. I like this branch because it has a good ambience, free Wi-Fi and it's not too crowded during the evening. I really like their new range of coolers.
August 2023 by Théo Christopher
The staff at this coffee shop were fantastic! Their warm and friendly service made my visit truly enjoyable. Highly recommended!
July 2023 by 607encarm
The worst coffee shop ever ,staff are rude in special de manager of nothing hill. the toilets always broken!!!! They invite me to go to next door coffee shop to use the toilets ,Disgusting.I been visiting this pret for more than two years and the toilet always broken,they have to have by law open it?s Not a Take way coffe shop the people have their lunch,breakfast etc food in the shop . In fact they charge you more if you are having your food in . But if you need the toilet go to other place !! Please could some one investigate if this is legal .
July 2023 by salman koç
all the staff are very nice and helpful
June 2023 by B. Butt
Nice Pret, right outside underground station exit. However!!!!!Toilet as many other Prets, IS NOT WORKING!!!!!It puts off customers. Shame on this branch.
June 2023 by Peter Regan
Perpetually no toilet for paying customers. Doesn't change long term. It's enough to turn me off visiting Pret again as it seems to be the modus operandi for many branches all over London.
June 2023 by McBob Loving
There wash room is always not available and they have the audacity to casually insist; with directions to their neighbouring cafe facilities. Not once but repeatedly especially nearing closing hours.
June 2023 by A
The toilet in this #Pret_A_Mqnger shop has been broken over the past two years, and they serve you cold coffee with terrible service. ?
May 2023 by Sabrina Laib
Terrible service on Saturdays morning. Once I got regular milk instead of skinny milk when I asked to change, batista became so rude. Today I got instantly cold coffee from the same barista (sorry didn't see the name badge) . Then I got a bit warmer coffee but just half cup. Always issues on Saturdays. Weekdays morning staff is very friendly and my orders are alright.
May 2023 by Caila Richardson
I've never had a bad experience here but today was the exception. I ordered an extra hot drink and the waiter heard something else and charged me for a strong hot drink. I said I didn't want a strong drink but an extra hot drink, he changed the drink but didn't give me a refund. He was explaining to his manager what happened and I said I never said hot strong and he so rudely and aggressively answered me and did not apologize for getting my order incorrect. He has no customer service skills at all and is not a credit to the branch. The manager however was very helpful.
May 2023 by Kristyna H.
Terrible service on Saturdays morning. Once I got regular milk instead of skinny milk when I asked to change, batista became so rude. Today I got instantly cold coffee from the same barista (sorry didn't see the name badge) . Then I got a bit warmer coffee but just half cup. Always issues on Saturdays. Weekdays morning staff is very friendly and my orders are alright.
April 2023 by Laura Volpicelli
It's UNACCEPTABLE that the toilets have been unavailable for more than a year now. There is genuinely no excuse to this disservice and it's actually such a shame that I ALWAYS have to leave earlier than I want just because I need a wee and it's constantly out of service. FIX IT!!!
