October 2023 by Stella Dilke
Really unhelpful when trying to pick up a package. I had a screaming baby and they attempted to find it three times at glacial speed and made numerous jokes about my name. Deeply unprofessional.
October 2023 by Valen M
8 auto checkout machines are newly installed in the store but only 3 is open; people still have to wait in the queue. Then, what?s the points to have money spent on those machines?
September 2023 by Ibby Karbhari
The Portobello Road Tesco Express has had a recent refurbish and not for the good! They have taken away all of the old tellers, and added more self service machines. Staf in the store whilst serving on the Customer service sections are either on their mobile phones, or constantly talking to other colleagues and not talking to the customer! Also not offering to help pack the customer shopping bags. This is truely a sign of bad management and a very poor training of staff. If there was another super market of equal size and contents of food nearby, I most certainly shop there. In short, I do not like this store anymore.
August 2023 by kevin allerton
Always has self service machines that are not working
February 2023 by Stephanie H
I usually shop here 2 or 3 times a week, but lately the checkouts are closed. So if you don't want to use the self checkout, there's a long queue for the counter which is difficult to use if you have a lot of shopping. I will be avoiding shopping here
February 2023 by Eddie Lee
This is a review about this Tesco as a Evri Parcelshop Partner and the refusal to accept a medium sized parcel despite being clearly listed as a drop off point. I will only state facts to illustrate the lack of ownership/accountability and customer service before describing my thoughts on the issue.[The facts]I went to drop off a prepaid Evri return (medium sized parcel) and was told by Carole that they could not accept it as it was too heavy. She did not even attempt to lift the package. She then went on to explain that the Evri driver refuses to take 'larger' packages. I explained that i dropped off 2 pkgs similar sized 2 weeks ago and there was no issue, but she went on to explain that the current driver refuses because the truck cannot be parked in front of the store. I pointed to the shopping carts and said last time i put them in the shopping cart so that the box could be rolled out, but she declined. I went on to explain that it was not my issue, Evri and Tesco entered into a partnership and that they are listed as an Evri Parcelshop and therefore obligated to accept the package, to which she told me that they are not obligated to take packages. There are also no stated limit to the size of the parcel they will accept detailed anywhere. She ultimately refused to accept the parcel. I have tried for 3 weeks to wait for Evri home collection but they have not made any attempts - my Ring doorbell is the evidence hence my attempt at drop off. Also other Tescos also refuse or run out of the blue tracking barcodes to confirm the dropoff, so issues abound all around.[The opinion]This is just not good customer service and just passing the buck on a problem that Tesco needs to address with the Evri driver/Evri management. They have clearly entered into a contractual relationship but are allowing an Evri driver to be lazy and only take small packages. Then in turn they are just stepping back and say it's not their problem - which is the essence of poor customer service. I have since contacted Evri to report the situation with their uncooperative driver but this really should be for Tesco to do as they are not servicing their customers as long as they are listed as a EVRI parcelshop. To be fair, Carole seemed to understand at the end and apologised - but this is still lacking accountability and customer service as the customer was left with no solution.
February 2023 by Paula K
They constantly screw up Tesco Whoosh deliveries. I'm often having missing items. Also their phone number doesn't work.
December 2022 by M Pepper
In the past, this store has put up a lovely Christmas tree but this year it's a horrible cardboard one ! I hope they reconsider and put up a nice Christmas tree.
December 2022 by Ahn D
They help charities. Nice staff.
July 2022 by A Wolfgang
Super unhelpful and rude to old people
February 2022 by Sheila C Charles
Although aisles are narrow, it's quite a large spacious store. Not at all overstocked. There is self-checkout or Cashier. Very few self- checkouts were available. Quite a few checkouts saying 'out-of- order'. .Very helpful alert Security at the door. Doors automatically open entering and leaving.
January 2022 by Watching You
Had a shock today. My tesco metro, Portobello Road is now an Express. I shopped this morning not realising. Only found out because forgot to buy honey and went back this evening to find out the honey I normally buy for 85p is now £1.75. I queried it to the assistant and he told me its because its now an express. Went to poundland and got my honey for £1.00. Won't be shopping there again. These supermarkets are ripping us. Off to Lidls from now. Not throwing money away. Tesco, your gonna loose customers.
January 2022 by euoiia
I would like to say thank you for the boy on the self checkout, I think his name is sadiq he is always polite cheerful and willing to help. Definitely a credit to the store ?
November 2021 by Jane Pontifex
This is the third review to post regarding this store in Portobello road,AsI was impressed with a member of your staff her name is Dorita, she went above and beyond to help me, as I have difficulty to carry water. She immediately assisted me with a smile on her face saying it was a pleasure to help.I would like her to be recognised, as apparentlyme review was not seen?
October 2021 by peter mayfair
this used to be my main store for my main shopnot anymorewent there yesterday and was shocked to see the decline herethe shelves were almost emptycouldnt get basics like pasta sauceasked a staff member in the bread section if they had sourdoughwhat is that he askedstaff were generally unhelpful and uninterested in helping customersreally struggled to get bags for my loose vegbought chicken thighswhen i got them home there were breasts and thighs although it said thighs on the packagingneeded them for a casserolesomeone has taken their eye of the ball at this storethere is definitely no customer care or interestthis store needs an overhauli will be using the large sainsburys in labroke grove from here on in sadly