November 2022 by Kamel Ousaadi
Very understaffedI have a business account and every time I go there there is huge queue of at least 10 peopleYou will need to wait an average of 40min to get your money outTerrible serviceThe manager does not alleviate the situationThe customer service desk is empty of customers he could have asked the person working in the customer service desk to jump on the cashier desk to alleviate the situationBut No, we have to wait for the only one person to deal with the long queueI am considering taking my money away and changing the bank
August 2022 by Ruth Hayes
Very helpful staff. I had had problems with my app after upgrading my phone and they sorted it out for me. Thank you!
May 2022 by Natalie MacDonald
I recently popped into the Holloway Road NatWest branch. I was out shopping and thought I?d pay a bill. It was to a someone I hadn?t paid before, so I thought it would be easier to do this in the branch. The girl on the service desk was surly and unhelpful. She told me to pay the bill using the phone app. I explained I don?t have the app. She told me I needed to download the app and use that. I told her I don?t feel comfortable doing my banking with apps and wanted to make the payment in the bank. She did this reluctantly. All the while insisting that in future I would have to use the app. I told her I was not going to do this. I left and went to get a coffee - only to find my card no longer worked. She had blocked my card! I returned to the bank and asked to speak to the manager. I had to make an appointment and come back the following day. The manager was condescending and told me I had no proof she had maliciously blocked my card. He said it was my word against hers. He the next proceeded to lecture me about using the bank app. I told him I do not feel comfortable using apps to do my banking. He told me I had no option and then told me his elderly parents use apps to do their banking. I wasn?t getting anywhere with him. None of this was acceptable. Disgusting customer service. Discriminatory behaviour. I see this NatWest policy?
May 2022 by Marek Bielenica
Waiting 40min to pay in cheque, on till open only, other till close,some one gone for lunch at 11 am!This brunch is a joke!
January 2022 by Annemarie Marley
I have been with Natwest for 36yrs but feel is now time for a change. Holloway branch always have ridiculous queues. I have attempted to go 3 times this week but either queues down the street or closed. I went first thing this morning to be told its closed due to some Covid excuse and advised to go to Angel or Muswel Hill. New year New Bank!
September 2021 by Tom Whiteway
Why are you never open when people actually need to go to your stores? There is always a massive queue during lunchtimes as that is the only time a working person can go to the bank. It?s 2021 I think it?s time you change your opening times to meet your customers needs. Perhaps you could also increase staff during peak times such as lunchtimes? Or just open later until say 7 or 8 on weekdays. Why are you never open on weekends? It would make much more sense.
August 2021 by Lorna
Though I personally do not hold an account with NatWest, I have visited this branch several times with a friend and have always found the staff to be very helpful and friendly.There is the convenience of an inside cashpoint which is handy should you want to withdraw cash within the branch and away from the street.
September 2020 by ertan06
Why would you not clearly state on website or bank doors that cash services stop at 4? Your not really open untill 5 if you don't do anything apart from talk past 4pm! I could have gone to any other natwest but wasted my time travelling there, deceived by online closing times
September 2019 by Daniela Corvea
Good customer service. Steve is very nice and helpful.
April 2019 by Nabiha Adam
Excellent service lovely stuff .
February 2019 by Achike Onyekwuluje
Efficient Bank with good customer relations.
January 2019 by Sheila Vernon
Brilliant bank people very helpful friendly service
December 2018 by George Newman
Staff and especially the cashier who claimed to be a manager were very rude, unproffessional and lazy. Refused to serve someone who had waited in the que for half an hour for only saying the service was a joke which it was. Disgusted!!!
December 2018 by Keebas
Rubbish customer service. Would not recommend.
November 2018 by Suz Papa
Very unprofessional and unhelpful manager, he doesn't know what he is talking about, i knew that bank staff have no major qualifications or degrees, but i never imagined someone getting a manager role yet has no information about basic procedures in the banking field that a customer service advisor would have.
